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noobatl1
November 14, 2018
Solved

NOTIFICATION EMAILS

  • November 14, 2018
  • 3 replies
  • 11 views

My email is the main account email. Used it to setup the account and I know how to apply an email as per our outgoing invoices. However, I seem to be the only one who can receive notifications and can't find a possible way to add or change this email. My question how do I add or change the email that receives all the information for PAYROLL, INVOICING STATEMENTS and just basic NOTIFICATIONS of a particular company??? My email is the account email for 2 companies but I NEED to add particular emails to receive notifications in order for me to stop forwarding emails all week. 

 

THANKS IN ADVANCE!

    Best answer by SophiaAnnL

    I can help you change your email settings in QBO, noobatl1.

     

    To receive notifications for your payroll, you can only use one email address. Let's go to your Payroll Settings to update this information:

    1. Click the Gear icon at the top.
    2. Under Your Company, click Payroll Settings.
    3. Under Business Information, click the Contact Information link.
    4. Enter and confirm the email address.
    5. Click OK.

    To change the email address for the notifications of your QBO subscription, you can:

    1. Click the Gear icon.
    2. Select User Profile.
    3. In the Profile tab, click the Edit link in the far right of the Email address section.
    4. Click Done.

    Lastly, you can follow these steps to update the contact information of the company:

    1. Click the Gear icon.
    2. Under Your Company, click Account and Settings.
    3. In the Company tab, maximize the Contact info section.
    4. Update the Company email and the Customer-facing email.
    5. Click Save and then Done.

    I've added screenshots too.

     

    You can always come back if you need more help with updating your account information.

     

    3 replies

    SophiaAnnL
    SophiaAnnLAnswer
    Level 5
    November 14, 2018

    I can help you change your email settings in QBO, noobatl1.

     

    To receive notifications for your payroll, you can only use one email address. Let's go to your Payroll Settings to update this information:

    1. Click the Gear icon at the top.
    2. Under Your Company, click Payroll Settings.
    3. Under Business Information, click the Contact Information link.
    4. Enter and confirm the email address.
    5. Click OK.

    To change the email address for the notifications of your QBO subscription, you can:

    1. Click the Gear icon.
    2. Select User Profile.
    3. In the Profile tab, click the Edit link in the far right of the Email address section.
    4. Click Done.

    Lastly, you can follow these steps to update the contact information of the company:

    1. Click the Gear icon.
    2. Under Your Company, click Account and Settings.
    3. In the Company tab, maximize the Contact info section.
    4. Update the Company email and the Customer-facing email.
    5. Click Save and then Done.

    I've added screenshots too.

     

    You can always come back if you need more help with updating your account information.

     

      S
      SethJ333
      December 11, 2019

      Is it possible to receive notification emails to more than one email address?

       

      We get notifications to the email listed as "Company Email", but have two people we'd like to have notified whenever an invoice is paid. Thanks!

       

      Seth

        V
        Vern 1
        March 4, 2020

        Hi there, Seth.

         

        Only the company email address gets the notifications when invoices are paid. But, we have a workaround we can set up so the other person can receive emails. 

         

        We'll add the second email address in the Cc field on the Message settings. Let me take you there:

        1. Click on the Gear icon.
        2. Select Account and Settings.
        3. In the Sales section, click on the Messages section.
        4. in the Copy (Cc) new invoices to address field, enter another email address.
        5. Click on Save.   

        Let your customers know to reply or send a message once they've paid the invoice. Then, both (company and the other email address) will receive the email from the customer.

         

        We have more options on how to send forms to multiple email addresses, please check it out when you're available. 

         

        For now, I can send it in as feedback. I'll take note about adding multiple email addresses so the owners can receive notifications when customers pay their invoices.

         

        Your feedback on how we can help you is much appreciated. It will help us create more added features in QuickBooks Online. If you have any questions, post them below. Have a great day! 


        I'm rather incredulous that I can't have more than one email address notified when a customer pays an invoice. 

         

        This needs to be fixed ASAP. 

          J
          johntamer
          February 6, 2019

          I'm not using QBO, I'm using the desktop version Premier Contractor 2017

          AlcaeusF
          AlcaeusF
          Level 14
          February 6, 2019

          The Community has your back, johntamer.

           

          Thank you for posting here in the Community. Allow me to lend a hand with updating the email address for email notifications.

           

          You must be the Billing Contact in the account to receive important notifications and communications. Since you're using the desktop version, you can update the email address through the Customer Account Management Portal Site.

           

          For more information about updating email address, I'm adding the article I recommend on this:

           

          Update email address.

           

          Please let me know if there's anything else I can do for you regarding the notifications. The Community will always have your back.

          Abra Marketing
          Abra Marketing
          August 6, 2021

          I agree it would be really helpful to have a feature to have multiple emails receive notifications and easily manage who gets which notifications. 

           

          As the owner of the company, I need my email address as the primary contact and I want to receive all notifications to be aware of what's going on. However, it's a big waste of my time to have to forward the email notifications to the Accounting staff.

           

          It seems like this should be a basic function.

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