Hi Chris,

Thank you for trying the troubleshooting steps in this thread.

If you haven't already, you can repair your QuickBooks to fix any damaged file components that might have caused the expired password issue. However, if you continue to receive the same thing, please contact our QuickBooks Desktop Support, so they can use more tools like screen share to check this further. You can find their contact details in this article: Contact QuickBooks Desktop Support.

Let me know if you have additional questions. I'll be happy to lend you a hand.

I've tried repairing and reinstalling quickbooks to get this problem resolved for years!!!!!   I have had multiple computers and still can't get the program to work properly.  I consistently get stuck in a password reset loop (see image)  

Thanks for getting back here, @Chris1980. I'll ensure you'll get the right support to help you with accessing your QuickBooks File Manager.

Since you've already performed the recommended troubleshooting steps provided by my colleagues in this thread and still experiencing the same thing, I suggest contacting our Technical support team to further investigate the root cause of the issue. They have the needed tools to securely pull up your account in a safe environment and help you to fix the issue. To connect with them, please follow these steps:

1. Open your QBDT program and click the Help tab.
2. Select QuickBooks Desktop Help. 
3. From the search field, enter your concern. Example: Getting prompt to reset password when opening the QuickBooks File Manager.
4. Then, at the bottom part, click the Contact Us link.
5. From there, choose a way to connect with them.

Then, to ensure you'll be assisted on time, please visit our support hour's page. It contains the exact time when our support team will be available.

I've also attached this helpful article to give you additional information on how QuickBooks File Manager works: Learn the basics about QuickBooks File Manager.

In case you'll need helpful links and guides to assist you in doing QuickBooks tasks, you can visit our QuickBooks Help page. From here, you'll find a number of help articles and even video tutorials based on the QuickBooks feature you've searched. You can also bookmark them in your browser for easy access and use them as your future reference.

If you have other concerns about accessing QuickBooks File Manager or any QuickBooks-related issues, feel free to post again here in the Community. I'd be glad to assist you once more. Keep safe. 

Please provide me with the DIRECT NUMBER of a TIER 2 support representative based in the UNITED STATES!

Thanks for your prompt reply, Chris1980.

We're unable to give a direct phone number for the Tier 2 department. However, you can follow the steps provided by my colleague DivinaMercy_N. They can route you to the best support who can review your account and investigate what's causing the password reset loop. 

In case you need help with other task in QuickBooks Desktop, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more. 

You can also post a reply on this thread if you have any additional questions. We're always available to help. Take care and stay safe.

This problem never goes away - File Manager 2022 has the same issue.

I simply  hit “close” when the prompt to change the password pops up, and it lets me continue without changing the password.

An even more annoying problem with the File Manager is how long it takes to update the client files. The scan goes on for a ridiculous amount of time.

sKaplan, When you hit close and bypass changing the password, it does let you into the vault.  But, at least on my computer, it won't use the saved password for each client QB file.  

The speed of updating client files depends on how many QB files are in that clients QB folder.  It is normally very fast if there is only one or two QB file in the client's QB folder.  If you have old version of their QB file that you probably are not going to access, the workaround is to move them into a subfolder so the update doesn't attempt to open those files.

I had completely forgot about this thread...

My vault manager did work for a couple of months.  But then it stopped working (it asks to change the password every time).

It is a buggy piece of software (well, it isn't as buggy as the QB Statement Writer...had to give up on that a few years ago because it would lock up all the time).   The vault manager password problem has happened on more than one computer for me, with new Windows installs, and updated versions of QB.  It simply does not work. 

Making sure that QB is updated should be completely irrelevant to vault manager prompting to change password every time it is launched.   The Vault Manager sits outside of QB Desktop, and transcends different versions of QB desktop...it starts up the correct version of QB based on the client's specific QB file.

I agree that it needs to kept current because it could (theoretically) have problems with a specific client QB file if it isn't updated, but launch and login to the vault itself should be independent of any of those types of issues.

LOL - QB statement writer drive me nuts.

Every time I run it, it tells me to download an update.

I have given up on that, because I have downloaded the update, and installed it numerous times, only to be told to download the update as soon as I run it again.

Intuit really wants us to all go elsewhere, of that ai am convinced!!

You just have to ignore the update prompt, because there (apparently) really isn't one.

My statement writer will sometimes completely lock up and crash while setting up defaults (font sizes, etc.) for a report.  This is before excel is launched. 

The program is a good idea but needs to be updated and fixed.   I think the most recent version of Excel that works with it is 2013. 

Maybe Intuit’s products will work better with Windows 11 😜😂🤬

Will someone from Intuit that reads this PLEASE contact your engineering team and have them repair QuickBooks File Manager?  

Same issue asking for a password.  Product is garbage and support is poor at best!

It appears File Manager was finally fixed with the update last week. 

Nothing fixed for me.  Same issue.  What's a password for the expired one and can't reset because software say "It looks like something went wrong. Enter information and try again" and that never ends. 

Hello there, 

I'd be glad to help change your QuickBooks password.

To start, let's make sure that you're connected to an internet connection. If you're trying to change the admin password, you need to confirm some information as a security step.

1. Open QuickBooks Desktop (QBDT). AT the login window, click the I forgot my password link.
2. Fill in the information on the form that appears.
3. Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS)
4. Get the code from your email and enter back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

If the password reset doesn't work:

1. Double-check the information you entered. Check carefully for typos and confirm the info exactly matches what you have in CAMPS.
2. If you got an error or still need help resetting your password, try the Automated Password Reset Tool.

If you get the same thing, I'd suggest contacting our Phone Support Team to further assist you. They have more tools to help you with the process of changing your password. You can get their contact information at this link:

https://help.quickbooks.intuit.com/en_US/contact.

1. Choose your QuickBooks Desktop version.
2. Select your issue/topic.
3. Click the Green phone button to see the support number.

Please me let me know how it goes and if you have additional questions about this. I'm always around to help.

The topic of this post was QuickBooks File Manager....NOT QuickBooks Desktop.  Awesome support

Hi there, @cyristoff. Allow me to join the thread and provide troubleshooting steps to fix the issue when accessing your QuickBooks File Manager.

To have the most recent fixes and security updates in QuickBooks Desktop (QBDT), I recommend keeping your QuickBooks release version up to date. After that, manage your Password Vault login info from Password Vault > Change Password Vault login. Once done, I recommend signing out and logging back in.

To learn more about how you can manage your Password Vault, see this article: Learn the basics about QuickBooks File Manager.

However, if you're still getting an error after trying the above steps, I'd suggest contacting our Technical Lead to further assist you. They can perform a screen-sharing session to look for the root cause of the issue and help you apply a permanent fix.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

Please let me know if you have other concerns. I'm just around to help. Have a great day.

Keeping the quickbooks version up-to-date is irrelevant...the file manager is a separate program that transcends different versions of QB desktop.

It is a broken piece of software that needs to be fixed.

"It appears File Manager was finally fixed with the update last week. "

It appeared to be fixed for me a few months ago, but it only worked for a few weeks.   Not fixed by recent updates here...

I can see the urgency of getting this resolved, @sgib199.

Since the issue keeps appearing, I suggest reaching out to our Customer Care Team. They have the tools to check the unforeseen conditions of your company file and perform a screen-share for further isolation.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Keep me posted if you have any other concerns about QuickBooks. I'll be happy to lend a helping hand. Have a great day.

I certainly do appreciate your desire to help.

There is no single company file...it simply manages (launches) QB for SEVERAL QB files.   The integrity, contents, or version of each QB file that it manages is irrelevant to this problem...it happens when the file manager is opening.    *IF* the contents of any individual QB file that it is managing is indeed the problem, it would be an indication of absolutely horrible software design.  

I'm really not terribly interested in spending an hour or more with Tier 1 support on this problem.   The problem is with the software itself.  It has happened for years, on various computers, on new Windows installs, new QB installs, etc.

Thanks again...

None of these steps will work, and spending hours on a phone with Intuit is not the best options.  How about Intuit have a couple of Great Products instead of a bunch of poor ones.  There should be no reason why the reset password link should NOT work!  Poor product all around!