Question

QuickBooks File Manager

Forum|Forum|6 years ago
March 24, 2020
12 replies
11 views

Every time I open QuickBooks File Manager 2020 my password has expired. Any fixes available? Thx.

QuickBooks Accountant Desktop

Level 4

Hello there, @JeffChr.

You can control your Password Settings by going to the Password Vault in your QuickBooks File Manager. This is where your username and password are saved for any Company File that you have. All you have to do is go to Password Vault > Change Password Vault. After adjusting the login information, sign out and log back in. Your Settings will adjust and remove the notification. I recommend changing your password regularly to prevent any breaching.

If the issue persists, please don't hesitate and reach back out to me. Have a beautiful day!

J

JeffChrAuthor

Thank you for the reply. I should have mentioned that I did that already, several times. Nevertheless, every time I open FM, it asks me to change again because my password has expired. I am thinking of investigating an uninstall, re-install fix.

JasroV

Level 8

Greeting, @JeffChr.

Let's repair your QuickBooks Desktop (QBDT) to get this fixed right away. Let me guide you how.

Before we start, I recommend to back up your company file first to ensure the safety of your data in case you run into problems.

Once done:

Restart your computer.
Open the Windows Start menu and select Control Panel.
Click Programs and Features then select Uninstall a Program.
Select QuickBooks from the list of Programs, then Uninstall/Change.
Click Continue, or Next.
Select Repair, then Next.
Once done, click Finish.

Here's an article you can read for more details: Repair your QuickBooks Desktop for Windows.

Also, I encourage you to check our Account management page in case you want to learn some tips and best practices in managing your QBDT.

If ever you need anything else, you can always get back to us anytime. Keeping you in working order is our top priority. Have a great day and stay healthy.

G

gourrier4

Did uninstalling reinstalling QBD 2020 fix your problem? I am having the same issue.

MaryLandT

Level 10

Hi there, Rediesel,

I'm here to help you today. The issue ma be due to an incorrect password or damaged Windows user permission.

To fix this, you can perform these recommended solutions shown below:

Step 1: Create Windows users and give them administrator rights.

Step 2: Enable Hidden Admin in Windows

Open the command prompt in Administrator mode.
* Right-click the Windows Start button and select Command Prompt (Admin).
* If you get a User Account Control window that asks for permission, select Yes.
On the command prompt, type net user administrator /active:yes.
Wait for the confirmation that the command was successful then log out.
The login screen will now show the Administrator account.

Step 3: Try a different computer.

If the same issue persist, I recommend contacting our QuickBooks Desktop Support Team. They can remove the password so you can continue working on your file. Due to COVID-19 (Coronavirus), support is currently limited to chat only.

Here's how to contact our support team:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your concern, then select Continue.
Choose Start messaging to connect with a support expert.

Keep me posted if there's anything else you need. I'm always around here in the Community to help.

S

Set-Free

This frequent password reset on File Manager has been an issue for several years. I stopped using File Manager because of it. I had hopped that it was fixed by version 2020... but no. Why not? How can Intuit know about a flaw in their program, and do nothing to fix it? Or at lease have support that knows about several year long issue and how to fix it????? Frustrating. It is like they do not value our time.

C

CurtisP

Has there been any progress on this issue? I have uninstalled and reinstalled QuickBooks. I've deleted the local app data. Nothing seems to shake off the Change Password Vault Password popup.

R

Ryan_M

Moderator

Hi @CurtisP,

I'll take care of your query about QuickBooks File Manager.

The workaround we can provide for this specific issue in question was provided by my colleague @MaryLandT above. It consists of creating a new Windows user, enabling the hidden Admin account, and using a different computer altogether.

If the issue persists, I suggest contacting our Technical Support team for assistance. They can investigate as to why you keep getting this error message from the QuickBooks File Manager.

Here's how:

On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.

I also suggest viewing this article: Learn the basics about QuickBooks File Manager. It lists the different ways on how you can open the app, as well as list the features available for it.

I'll be around in case you need further help. Drop a comment below, and I'll get back to you.

C

CurtisP

The fix is to get a new computer or start over with an entirely new user? That is the most ridiculous response I have ever heard. It sounds like it is time to start looking into alternatives that actually maintain their products.

S

sgib199

It's possible that Intuit finally addressed this issue in a recent update to quickbooks. This problem has persisted for me across more than one version of QB/file manager, and across more than one computer with completely new Windows installs. My workaround has been to keep the vault open just about all the time, and leave the computer password locked when I am not at the desk.

This week after updated quickbooks, it started working! Unfortunately it lost all the client passwords that were stored in the vault. Small price to pay.

C

Constance 12

Are you using 2020 or 2021?

I'm using 2020, and just about to dive in to trying to resolve this after avoiding it for several months.

Thanks!

S

sgib199

I had completely forgot about this thread...

My vault manager did work for a couple of months. But then it stopped working (it asks to change the password every time).

It is a buggy piece of software (well, it isn't as buggy as the QB Statement Writer...had to give up on that a few years ago because it would lock up all the time). The vault manager password problem has happened on more than one computer for me, with new Windows installs, and updated versions of QB. It simply does not work.

I

Itsnis

I have tried all of the different fixes and nothing works. I was hoping that File Manager would make it easier for logging into the many clients I have but that is definitely not the case. I will continue to use my password software that is not a part of QuickBooks. It is much more reliable and so much easier and less frustrating. Great idea but very bad execution by QuickBooks on this one.

J

JohnTCPA

We have been given the same advice about the password problem with File Manager for years: make sure you have the latest release, make sure it is updated, etc., etc. None of this has ever worked. File Manager still asks to change the password every time it is opened. I just upgraded to File Manager 2022 and it still doesn't work.

C

cyristoff

Same issue asking for a password. Product is garbage and support is poor at best!

C

Chris1980

It appears File Manager was finally fixed with the update last week.

S

sgib199

"It appears File Manager was finally fixed with the update last week. "

It appeared to be fixed for me a few months ago, but it only worked for a few weeks. Not fixed by recent updates here...

S

sgib199

I can see the urgency of getting this resolved, @sgib199.

Since the issue keeps appearing, I suggest reaching out to our Customer Care Team. They have the tools to check the unforeseen conditions of your company file and perform a screen-share for further isolation.

To reach them, here's how:

Open QuickBooks.
Go to the Help menu at the top.
Select QuickBooks Desktop Help.
Type Contact Us in the search box. Then, click on Contact Us at the bottom.
Select the way you wish to connect with support.

You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Keep me posted if you have any other concerns about QuickBooks. I'll be happy to lend a helping hand. Have a great day.

I certainly do appreciate your desire to help.

There is no single company file...it simply manages (launches) QB for SEVERAL QB files. The integrity, contents, or version of each QB file that it manages is irrelevant to this problem...it happens when the file manager is opening. *IF* the contents of any individual QB file that it is managing is indeed the problem, it would be an indication of absolutely horrible software design.

I'm really not terribly interested in spending an hour or more with Tier 1 support on this problem. The problem is with the software itself. It has happened for years, on various computers, on new Windows installs, new QB installs, etc.

Thanks again...

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