Recently I upgraded our payroll from Basic to Enhanced. When I go to File Forms in the Employee Center it still says upgrade from Basic to File these forms. Why?

Let's get this sorted out, office144.

I'm here to ensure you'll be able to use your Enhanced payroll and file forms in QuickBooks Desktop.

When you purchase QuickBooks Payroll, you'll receive an email obtaining your 16-digit service key that is specific to your EIN and payroll service. You must enter this service key into QuickBooks to activate the service and for you to be able to file the forms.

If you have the service key, let's go ahead and enter this into your QuickBooks account. Here's how:

1. Click Employees at the top menu bar and choose My Payroll Service.
2. Select Manage Service Key
3. Add the new service key and hit Next.
4. When the Payroll Update message appears, select OK.
5. Verify the Service Status shows ACTIVE and then select OK.

However, if you do not have your service key, I'd suggest getting in touch with our Payroll Specialists. Agents have the necessary tools to help you activate the new payroll service. To ensure we address your concern on time, check out our support hours.

I'm including these article to know more about the enhanced payroll as well as its limitations:

• Add an EIN to existing Payroll Subscription
• Get started with Payroll

You can always get back to me if you have any other payroll or QuickBooks concerns. Keep safe and have a good one.