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Recently I upgraded our payroll from Basic to Enhanced. When I go to File Forms in the Employee Center it still says upgrade from Basic to File these forms. Why?

 
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Best answer March 24, 2020

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Moderator

Recently I upgraded our payroll from Basic to Enhanced. When I go to File Forms in the Employee Center it still says upgrade from Basic to File these forms. Why?

Let's get this sorted out, office144.

 

I'm here to ensure you'll be able to use your Enhanced payroll and file forms in QuickBooks Desktop.

 

When you purchase QuickBooks Payroll, you'll receive an email obtaining your 16-digit service key that is specific to your EIN and payroll service. You must enter this service key into QuickBooks to activate the service and for you to be able to file the forms.

 

If you have the service key, let's go ahead and enter this into your QuickBooks account. Here's how:

 

    1. Click Employees at the top menu bar and choose My Payroll Service.
    2. Select Manage Service Keyz.PNG
    3. Add the new service key and hit Next.
    4. When the Payroll Update message appears, select OK.
    5. Verify the Service Status shows ACTIVE and then select OK.

However, if you do not have your service key, I'd suggest getting in touch with our Payroll Specialists. Agents have the necessary tools to help you activate the new payroll service. To ensure we address your concern on time, check out our support hours.

 

I'm including these article to know more about the enhanced payroll as well as its limitations:

 

You can always get back to me if you have any other payroll or QuickBooks concerns. Keep safe and have a good one.

View solution in original post

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Highlighted
Moderator

Recently I upgraded our payroll from Basic to Enhanced. When I go to File Forms in the Employee Center it still says upgrade from Basic to File these forms. Why?

Let's get this sorted out, office144.

 

I'm here to ensure you'll be able to use your Enhanced payroll and file forms in QuickBooks Desktop.

 

When you purchase QuickBooks Payroll, you'll receive an email obtaining your 16-digit service key that is specific to your EIN and payroll service. You must enter this service key into QuickBooks to activate the service and for you to be able to file the forms.

 

If you have the service key, let's go ahead and enter this into your QuickBooks account. Here's how:

 

    1. Click Employees at the top menu bar and choose My Payroll Service.
    2. Select Manage Service Keyz.PNG
    3. Add the new service key and hit Next.
    4. When the Payroll Update message appears, select OK.
    5. Verify the Service Status shows ACTIVE and then select OK.

However, if you do not have your service key, I'd suggest getting in touch with our Payroll Specialists. Agents have the necessary tools to help you activate the new payroll service. To ensure we address your concern on time, check out our support hours.

 

I'm including these article to know more about the enhanced payroll as well as its limitations:

 

You can always get back to me if you have any other payroll or QuickBooks concerns. Keep safe and have a good one.

View solution in original post

Highlighted
Level 1

Recently I upgraded our payroll from Basic to Enhanced. When I go to File Forms in the Employee Center it still says upgrade from Basic to File these forms. Why?

Thank you for your response.

I was able to locate the new product key and add it.

It worked perfectly and I am now able to create forms in my Quickbooks. 

 

Thank you again.

Highlighted
QuickBooks Team

Recently I upgraded our payroll from Basic to Enhanced. When I go to File Forms in the Employee Center it still says upgrade from Basic to File these forms. Why?

I am delighted to hear the good news, @ office144

 

Sometimes, a helping hand is all small business owners like you need to keep your business on track. It's great to know that QuickBooks is taking the headache out of expense tracking for you.

 

Our program wouldn't be what it is today without customers like you who use and tell others about it. We'll be sure to keep enhancing this app so it grows with your business. Check out our blog to see what's in store: https://intuit.me/2L2zqTv.

 

When it comes to getting familiar with the app, we have just the resource for you. Our Community guides provide the steps to find and use each feature, so be sure to check them out: https://quickbooks.intuit.com/community/.

 

Have a great business year!

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