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EBFinancials
Level 4

Software window won't open up

Please look at the attached screen shot
After I launch the program and input the passcode for the Company File, the program shows in the taskbar, however, won't open up its window when clicked on
Very weird problem. And in other instances, after I input the passcode, it says that another Company File is open and running and therefore I can not open a new one.

32 Comments
MaryLurleenM
Moderator

Software window won't open up

Thank you for the screenshot you've provided, EBFinancials.

 

Let's isolate the error you're getting so you'll able to open your company file. Let's process troubleshooting steps to resolve this issue, but before doing so let's make sure that your QuickBooks is updated to the latest release. Here's how:

  1. From the QuickBooks Help menu, select Update QuickBooks.
  2. On the Update QuickBooks window, go to the Update Now tab. You can ignore the table because you don't need to change anything.
  3. (Optional) Put a check mark in the box Reset Update box to erase all previous update downloads. (Note: This may increase the amount of time needed for the update.)
  4. Select Get Updates.
  5. Restart QuickBooks. When prompted, accept the option to install the new release.

Once done, we'll need to verify that only one computer is hosting your company file. Turn off hosting in all computers aside from the server. Here's how:

  1. From the QuickBooks File menu, select Utilities.
  2. Select Stop hosting multi-user accessQuick tip: If you see anything other than Stop hosting multi-user access, it mean s hosting is currently turned off on that computer.

If these steps fail to resolve the issue, please visit this article and scroll-down to Solution 1-7 for additional troubleshooting steps: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Please let me know how it goes. I'll be around to help if you have additional questions about opening QuickBooks company file.

EBFinancials
Level 4

Software window won't open up

Unfortunately, I can't follow your instructions because the program doesn't open, therefore, I have no access to the QuickBooks Help menu, or any other menu.
I cannot do anything with the program because it won't open.
I do input the right password as I don't get a message that it is incorrect.
Additionally, if I run Windows 10 Pro 64-bit, shall I install the 64-bit version of the QuickBooks Desktop Pro 2019?
Is there such version?
Looking in my version, I see that it is 32-bit

Adrian_A
Moderator

Software window won't open up

Let's close all the processing programs in the End task menu,

 

This way, we can close the file and then open it again. All you have to do is press together Ctrl + Shift+ Esc on the keyboard. Then, in the Task Manager window, select the QuickBooks file. Click End task.

 

 

Afterward, you're good to update the file to the latest released. You can follow the steps shared by my colleague.

 

On the other hand, 64-bit refers to the Windows operating system. The supported Windows in QuickBooks Desktop Pro 2019 has 64-bit. Since your file has 32-bit, you may want to upgrade its operating system to meet the system requirements.

 

You can reach out to an IT Expert to help you update it.

 

I've also added this article for more information about the system requirements: QuickBooks Pro/Premier 2019 and Enterprise 19.0.

 

I'm just around if you still need help. Thank you!

EBFinancials
Level 4

Software window won't open up

You misunderstood.
My OS (Windows 10 Pro 64-bit) is completely fine and already 64-bit so no need to update and/or upgrade it.
The problem is the QuickBooks software.
This is the one running 32-bit version while it should (probably) run 64-bit one (if exists).
That's why I was asking where I can find a 64-bit version of the QuickBooks Desktop Pro 2019.
Can you please just send me a direct link to download it?
You said "On the other hand, 64-bit refers to the Windows operating system. "  - This is completely incorrect as every app and/or program can also come in two versions in respect to file system (32 or 64-).
I am an IT expert so don't need to reach out to one...
As for the first part of your answer: I had done this workflow (locating and killing/ending the running process of the program) many times before I posted in the forum, however, it had not helped to resolve the problem.
I had also updated the file to the latest release before I posted here. 
So in all, none of what you suggested worked. 
By the way in the Task Manager, when you click on the process you don't click on a file (as you wrote) but on a process, the program is running, not its file.
Update: By the time I am writing this reply I already resolved the problem. I changed the location of the Company File and renamed. Then the QB successfully opened it.

Jacky Z
Level 2

Software window won't open up

I have the exact same problem so I feel your pain man. When you push Alt+Tab, you will see the program running and you can even type in your password. But somehow I just cannot open the window. I uninstalled the app and installed again, problem still their.

Fiat Lux - ASIA
Level 15

Software window won't open up

Try reinstall and run your QB on Compatibility Mode Win 8

Jacky Z
Level 2

Software window won't open up

@Fiat Lux - ASIA 

Thanks, but it doesn't solve the problem. I tried safe mode in Win10, the app won't even launch.

 

right now, I can still see the App running in Task View, but when I click, it goes straight to the desktop, or other software that is running.

 

This bugs me like crazy as I've never seen any app did this on any of my computer.

IamjuViel
QuickBooks Team

Software window won't open up

Hello, @Jacky Z.

 

Let me share some information to ensure that you're able to launch QuickBooks on your device.

 

Just to clarify, are you perhaps using the QuickBooks Online desktop app? If yes, let's try resetting your app's data to isolate your concern.

 

Here' how:

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

If the issue persists, I suggest contacting our QuickBooks Customer Care so we can further check on the root cause of this unexpected behavior. In the meantime, you can access your QuickBooks Online account using the regular browser. You can use this URL: https://qbo.intuit.com.

 

Also, you can use this article to help maximize your resources about utilizing QuickBooks and managing the app: QuickBooks App for Windows and Mac: General support.

 

I'm just a post away if you have other questions about navigating around QuickBooks. Take care and have a good one!

Jacky Z
Level 2

Software window won't open up

Thanks and I'm using the desktop app of QuickBooks online.

 

But the problem is, I cannot open the app window, so I cannot click "Help". I figured this might be caused by Win10 display setting instead of the app itself. I will look into it when I got a chance. Thanks for the help anyway.

Beginneruser
Level 1

Software window won't open up

This happens to me on occasion. The solution that works is to:

 

1. Open task manager.

2. Right click on Quickbooks and select Expand.

3. Step 2 leads to a sub line of the company file in task manager. Right click that and select "bring to front."  Clicking that pulls the window out of wherever it was hiding.

StillLearning2
Level 2

Software window won't open up

this has been happening to  me for the past few days too -- just  resorted to using it in a  browser -- but i just tried the fix via task manager and I can't find anything that says "bring to front". Anyone else have other suggestions?

Nick_M
QuickBooks Team

Software window won't open up

Hey there, StillLearning2.

 

Thanks for dropping by the Community, if you tried the work around steps and are still running into issues, I'd suggest reaching out to our support team. You can find the contact number at the following link. 

If you have any questions for us in the meantime, you can post here anytime. Thank you and have a nice weekend. 

StillLearning2
Level 2

Software window won't open up

I called the number, but they only directed my to click on the help button in QBO. Not at all helpful. I was on a chat with someone in help as well, but they did not have any answers. I a clearly not the only one having this problem. Hasn't Intuit come up with a fix for it?

Fiat Lux - ASIA
Level 15

Software window won't open up

@StillLearning2 

Just to clarify your issue. Are you using QB Desktop or QB Online?

StillLearning2
Level 2

Software window won't open up

I am using QB Online --  for PC. I did connect with someone from the help desk on Friday, but he was not able to fix the problem. We uninstalled the app (again), but now I can't re-install it because it says it's already installed -- despite the fact that I uninstalled it from both my computer and my phone. This is really frustrating.

ReyJohn_D
Moderator

Software window won't open up

I know this wasn't an easy process for you, @StillLearning2.

 

Thanks for the additional details. I've got some info and steps to help ensure you can install your QuickBooks Online (QBO) desktop app.

 

First, you can restart your computer to refresh the system and ensure no other apps are affecting the installation.

 

If the same thing happens, I recommend getting in touch with our support team. I know you've already contacted them, however, it would be best to reach out to them again so they can investigate why you're unable to reinstall the app.

 

Before doing so, please review our support hours to make sure they can assist you right away.

 

Once ready, here's how to get started:

 

  1. Log in using a supported QBO browser through this link: Login page.
  2. Click the Help menu at the top part, and then select the Contact Us button.
  3. Type your concern on the search box like "Unable to reinstall the QBO desktop app", and then tap Let's Talk once done.
  4. Choose either Message an Agent or Get a Call.
  5. Fill out the necessary fields, and then hit Send message or Confirm my Call to continue.



Also, I've added this handy QBO desktop app user guide that contains info about the different keyboard shortcuts you can use, its system requirements, etc. This way, you can maximize the app's features to your advantage: QBO Desktop app User Guide.

 

I'm a message away if you have more QuickBooks concerns. Take care and stay safe always.

carlaraptors
Level 1

Software window won't open up

I experienced the same problem. Here's how I fixed it:

 

1. Launch QuickBooks Online Desktop App.

2. Place your mouse to the QBO logo on the taskbar, then a small screen will pop-up.

3. Right click on that small screen.

4. Choose Maximize.

 

Please let me know if it worked.

williama6
Level 2

Software window won't open up


@carlaraptors wrote:

I experienced the same problem. Here's how I fixed it:

 

1. Launch QuickBooks Online Desktop App.

2. Place your mouse to the QBO logo on the taskbar, then a small screen will pop-up.

3. Right click on that small screen.

4. Choose Maximize.

 

Please let me know if it worked.


Carla, you are a genius! The problem solver of our group.

This did the trick perfectly.

 

Given all this just started happening recently to the people here, seems this might be a recent bug?

IamjuViel
QuickBooks Team

Software window won't open up

Hello, @williama6.

 

Let me share additional information about the unexpected behavior while trying to access the QuickBooks Online desktop app.

 

There are several possible reasons why the app does not display on your screen. Usually, resetting it fixes any possible data damage on it. Also, it helps reload your app to remove unnecessary stored cache which may cause unusual behavior. Here's how:

  1. Log out your QBO account.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app.
  4. Click the Reset button.
  5. Allow a moment for the process to complete, and then close the app.
  6. Be sure to right-click the app and Run as Administrator when re-opening.

You can refer to this article to help maximize your resources about utilizing QuickBooks and managing the app: QuickBooks App for Windows and Mac: General support.

 

Lastly, I'd recommend contacting our Customer Care team. A specialist can securely look into your account to resolve this unexpected behavior. Also, you can request a formal investigation to determine its root cause. 

 

I'm just a post away if you have other questions about navigating around QuickBooks. Take care and have a good one!

williama6
Level 2

Software window won't open up


@IamjuViel wrote:

Hello, @williama6.

 

Let me share some information about this unexpected behavior while trying to access the QuickBooks Online desktop app.

 

There are several possible reasons why the app does not display on your screen. Usually, resetting it fixes any possible data damage on it. Also, it helps reload your app to remove unnecessary stored cache which may cause unusual behavior. Here's how:

  1. Log out your QBO account.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app.
  4. Click the Reset button.
  5. Allow a moment for the process to complete, and then close the app.
  6. Be sure to right-click the app and Run as Administrator when re-opening.

You can refer to this article to help maximize your resources about utilizing QuickBooks and managing the app: QuickBooks App for Windows and Mac: General support.

 

Lastly, I'd recommend contacting our Customer Care team. A specialist can securely look into your account to resolve this unexpected behavior. Also, you can request a formal investigation to determine its root cause. 

 

I'm just a post away if you have other questions about navigating around QuickBooks. Take care and have a good one!


@IamjuViel Respectfully, it is responses like this that have me thinking a) that you didn't read a word of my reply, and b) I wish there was a downvote/unhelpful option.

 

That is because I very clearly just indicated the proposed solution by @carlaraptors solved the issue completely. It was hard to read all the painful/frustrating Quickbooks staff replies to this thread, when they detracted so much from the underlying problem and solution. 

 

The recurring theme in all of them seemed (and seems) to be robotic responses that don't directly address someone's concerns/questions.

 

To the extent that someone reads this, my wish is that it is helpful for all to have more productive contributions to the community in the future.

 

Sincerely,

 

Will

Hoodoo
Level 1

Software window won't open up

This worked for me.  Thank you so much!

marcfuller
Level 1

Software window won't open up

That worked. Thanks!

Brad78
Level 1

Software window won't open up

After restarting my computer and reopening quickbooks; it did it again, the icon appeared on the taskbar, but nothing else. When I hovered over the icon, the program would show up on the screen with only a blank window.  I right clicked on the icon in the taskbar where it gave me an option to maximize on the dropdown.  I clicked maximize and quickbooks magically appeared in all its glory.  

mjames
Level 1

Software window won't open up

I even tried opening from the directory instead of a shortcut. Nada. I got the program to open but it immediately minimized in the taskbar and wouldn't open as a full screen again. So I opened the task manager, right-clicked on the QuickBooks icon under the Apps section on the Processes tab, and clicked on maximize the screen. When the window to open the company file opened I clicked cancel.  This allowed me to have a screen with no company file open. The only tabs available were File and Help. I went to the Help and selected Update. When the update finished I was able to open my company screen in a full window. I believe this problem was caused by a Microsoft update the night before. We have sketchy internet access so maybe the update didn't finish. I am by no means an expert so this fix might not work for anyone but me but here it is anyway.

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