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Level 1

Accountant copy gets "You are accessing a feature that is not supported in the accountant's copy" Error

Hi,

 

I used the send accountant file option from Quickbooks Premier to send to the accountant.  When they received it they get an error saying

 

"You are accessing a feature that is not supported in the Accountant's Copy.  Any changes will not be tracked or sent back to your client in the Accountant's Copy Change File."

 

I did setup a user in my Quickbooks for Accountant and went thru and gave full access to almost everything except some stuff that I don't use.  Could that have something to do with it?  My company file is password protected but I don't want to give that password out so I created the new user.

 

Any ideas?

 

Attached is the error.

 

Thanks

5 Comments
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Community Champion

Accountant copy gets "You are accessing a feature that is not supported in the accountant's copy" Error

To start with, your accountant needs even more access to everything than you have. The accountant acts as if they are you, using your password. Setting up a different user certainly would create problems with this.

 

Start over, create and send the accountant's copy without alteration AND GIVE YOUR ACCOUNTANT YOUR PASSWORD (sorry for all caps screaming but whatever reason you have to attempt to hamper your accountant's full access is invalid

Highlighted
Level 1

Accountant copy gets "You are accessing a feature that is not supported in the accountant's copy" Error

Ok, I didn't realize that there was a difference.  Thanks for the clarification

Highlighted
Community Champion

Accountant copy gets "You are accessing a feature that is not supported in the accountant's copy" Error

Trust your accountant. The "CPA" at the end of their name means several things besides being certified and public, it means they follow a strict policy of ethics, truth, justice and the American way (lol). 

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Level 1

Accountant copy gets "You are accessing a feature that is not supported in the accountant's copy" Error

Hi. I am an accountant using QB 2020. A client just sent his accountant's file to me. When I try to open the file the following error comes up. I've never seen this before. Any advice?

"You are accessing a feature that is not supported in the accountant's copy"

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QuickBooks Team

Accountant copy gets "You are accessing a feature that is not supported in the accountant's copy" Error

Hey there, Donna C. 

 

Without being to see your specific account, I can't see exactly what's going on, however, I can help and provide some trouble shooting steps that may solve your issue. If not, I would recommend reaching out to our support team as they will be able to diagnose exactly what's going on in your individual account. 

 

Solution 1: Sync License Data Online

  1. Make sure that you are connected to the internet.
  2. Sync your license data online.
    1. From the Help menu, go to Manage My License.
    2. Select Sync License Data Online.

Solution 2: Send an Accountant's Copy using a different file

 

Identify if the issue is only happening in one company file. If the error is isolated with one file, the issue may be related to data damage.

 

Solution 3: Rename the Entitlementdatastore.ecml file

 

Note: This solution will require you to re-register all versions of QuickBooks Desktop on your computer.

  1. Close QuickBooks Desktop.
  2. Re-create damaged EntitlementDataStore.ecml
  3. Open QuickBooks Desktop. You should be prompted to re-register the program.
  4. Sync your license data online.
    1. From the Help menu, go to Manage My License.
    2. Select Sync License Data Online.

Solution 4: Boot into Safe Mode

 

Try booting your computer to safe mode to verify if a third party application prevents your QuickBooks Desktop from syncing its license data to the Intuit servers. If you can sync the license data online, open and convert an Accountant's Copy in Safe Mode, that indicates that a third party program is causing the issue.

You can also create a new Windows Administrator user to identify if your current user lacks permission or already damaged.

 

You can find additional troubleshooting steps at the following link: Troubleshoot Accountant File Transfer service issues

 

If you have any other questions, feel free to post below. Thank you for your time and have a nice day. 

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