Can't login to my quickbooks accounts - RPS Lockout

Hi there, @MAQ2. I'm here to help you sign in to your QuickBooks account.

Have you been locked out of your account after failed login attempts? If so, fixing this is quick and easy.

Once locked out, you'll see the following message: You have tried to sign in more than 5 times. After you see this, you can continue to sign in by entering the special code below the message.

The code is made up of characters that are a CAPTCHA code to secure your account from unauthorized access from automated bots.

1. Type the letters and/or numbers that appear squashed or distorted.
2. Enter the correct user ID and password on the sign-in page.

If you're having trouble remembering your user ID or password, you can reset your password or recover your user ID.

Here's how:

1. Go to the QuickBooks Online sign-in page.
2. Select I forgot my user ID or Password.
3. Follow the onscreen instructions.

If you used your email address or user ID to verify your account, you'll get an email with a password reset link.

However, if the issue persists, you can contact our QuickBooks Support. This way, we can check your login credentials and accounts in QuickBooks Online.

You can follow these steps on how:

1. Go to the Help icon.
2. Click the Contact Us button.
3. Enter your concern in the field, then hit Let's talk.
4. Select either Start a chat or Get a call.
5. Fill up all the information needed.
6. Click Submit or Confirm my call.

To ensure we address your concern on time, please check our support hours.

Also, in case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.

I'm always here to help if you have any other concerns about signing in to your QuickBooks account. Just tag my name in the comment section and I'll get back to you as soon as I can. Stay safe. 

I'm having the same problem but it's not because I logged in unsuccessfully. I can login to my account but when I try to launch QB Online I get directed to https://app.qbo.intuit.com/app/error?errorCode=RPS_LOCKOUT

I've changed my password several times with no effect. What's the next step?

I am having the same problem. I've tried resetting my password and clearing my cache but no change. I can login and get to my profile page but when I try to access QB Online I land on this page... https://app.qbo.intuit.com/app/error?errorCode=RPS_LOCKOUT

What's the next step?

Thanks for letting us know about this, @pmurt.

I'd like you to route you to the right support group that can best handle this type of concern.

As much as I would like to help you, however Community is a public forum. Your concern may need some confidential information to fix the issue. I'd suggest contacting our QuickBooks Support  Team. they have the tools to pull up your account and guide you further through this process. You can also request a screen-sharing session so they can look over your account and figure out what's wrong.

Here's how:

1. On your company file, go to Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

Please be aware that the schedule time for the Call supports. See this article for further details: QuickBooks Online Support.

For future reference in updating your user ID, password, email address, or phone number and recovering your account, you may check these articles:
 

• Update or change your Intuit Account sign-in information
• Recover your Intuit Account if you can’t sign in
   

I'm only a few clicks away if you need assistance with any QuickBooks-related concerns. It'll be my pleasure to help you out again.

YOU WILL NEED TO FILE COMPLAINTS WITH THE IRS AND THE FBI

BE SURE TO INCLUDE YOUR CASE NUMBER

MINE IS: 

ref:!00Di00Xs0j.!500Kc01IXSf:ref

INTUIT IS  A COMPANY OF LOW LIFE CRIMINALS.

I AM HAVING TO FILE COMPLAINTS WITH THE IRS AND THE FBI FOR INTERSTATE THEFT OF MY ACCOUNTING DATA

THIS IS A NIGHTMARE.  YOU ARE HOLDING ALL OF MY ACCOUNTING DATA HOSTAGE AND HAVE PROVIDED NO MEANS FOR ME TO PURSUE A REMEDY.

Because a glitch in your software is preventing me from resetting my password, QuickBooks has effectively blocked me from accessing my accounting data.  WITH QBO BLOCKING ACCESS TO MY CLIENTS’ (AND MY) ACCOUNTING DATA,  MY BUSINESS FAILS.

IT HAS BEEN THREE DAYS AND YOUR STAFF HAS DONE NOTHING TO FIX THE PROBLEM.

As a CPA, I am going to file complaints with the IRS, and Washington State Attorney’s Office that you have refused to fix your software glitch and prevented me from doing my tax and accounting work. 

I will let the Washington Board of Accountancy and the Washington Society of CPA’s know of this criminal act by QuickBooks.

I am also contacting the WSJ and other business publication to inform them of this inaction on QuickBooks to release my accounting data and the extreme danger this poses to ALL other users of QBO. 

I will also tell my clients to get out of QuickBooks as fast as possible lest they get locked out of their accounting data also. 

The CSR who was “handling” my case is nothing but a liar. 

I'm facing the same issue and exactly the same image is shown to me. My client purchased a new QB and invited me as an Accountant. I created the user (and it was created SUCCESSFULLY). After that, its been 5 hours I'm trying at intervals to login but the same issue persist.

I know how significant logging into your account is to manage your client's business, @ali51. Let's figure this out together and fix this issue. 

The reasons for being locked out of QuickBooks Online can vary, but some common causes include entering too many invalid attempts, issues with account verification, or subscription-related problems. 

To troubleshoot lockout issues in the program, you can start by resetting the user ID or password to recover the account. You can follow the steps below:

1. Go to the QuickBooks sign-in help page.
2. Enter the phone number, email address, or user ID for the account.
3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
4. Enter the verification code we sent or follow the instructions in the message. 
5. When prompted, reset your password. Or you can select Skip.

Another option is to clear your browser's cache or use other supported browsers. Using a different browser to access the account can also help resolve the issue. Browser-specific settings or issues may be causing problems when connecting to the website. 

However, if you're still unable to log in to your account, you can contact our Customer Support team to help you further. They have the necessary tools to review and investigate your account in detail and determine the root cause of the problem.

Additionally, you may consider updating your Intuit Account sign-in information to manage your account and for easier access.

You're always welcome to post a reply if you have follow-up questions about account access. We're always here to help you out. Have a good one!