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cancel payroll subscription

My payroll subscription automatically renewed in February, and I was unable to negotiate a lower rate with support, so I purchased QB desktop 2019 w/enhanced payroll and would like to install that and get a refund for the renewal. Unfortunately, they seem to be closed on weekends, so I'd like someone to assist with this. Thanks!

QuickBooks Team

Re: cancel payroll subscription

I can help you get the QuickBooks Desktop and payroll installed, bigles72.


If you have the license and product number, you can download and install the program. Please refer to this article for the step-by-step instructions: 

Install QuickBooks Desktop.


After installing QuickBooks, you can now activate the payroll service. Here are the steps:

  1. Click Employees, select Payroll, and select Enter Service Key.
  2. If you have an existing payroll subscription, you are prompted to specify if you want to add this file to your payroll subscription.
    Select Skip to go to the Service Key window, or Add File to add this file to an existing Payroll subscription.
  3. Select Add.
  4. Enter the service key, and select Next. A confirmation message appears.
  5. Click Finish.

The details are also found in this article: Activate QuickBooks Desktop Payroll.


With regard to the subscription refund, it would be best to call us. We can check your account in a secure environment and assist you further.

Here's how to reach us: Contact the QuickBooks Desktop Customer Support Team.


I'll be around if you have further concerns. Just click the Reply button anytime.

Not applicable

Re: cancel payroll subscription

Not applicable

Re: cancel payroll subscription

No, my question is not AT ALL about installing/upgrading QB. My question is about canceling payroll on a weekend.

QuickBooks Team

Re: cancel payroll subscription

Hi bigles72,


You can visit the Customer Account Management Portal Site (CAMPS), look for your payroll subscription in the products list, and cancel it. However, you will also need to contact our Chat agents to activate the payroll you bought since you already have an existing account. I suggest doing the cancellation with our agents since you'll need to contact them anyway.


To contact our support:

  1. Follow this link:
  2. Choose Account.
  3. Click on Chat with us.

Please go back to this thread if you have other questions.

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