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My payroll subscription automatically renewed in February, and I was unable to negotiate a lower rate with support, so I purchased QB desktop 2019 w/enhanced payroll and would like to install that and get a refund for the renewal. Unfortunately, they seem to be closed on weekends, so I'd like someone to assist with this. Thanks!
I can help you get the QuickBooks Desktop and payroll installed, bigles72.
If you have the license and product number, you can download and install the program. Please refer to this article for the step-by-step instructions:
After installing QuickBooks, you can now activate the payroll service. Here are the steps:
The details are also found in this article: Activate QuickBooks Desktop Payroll.
With regard to the subscription refund, it would be best to call us. We can check your account in a secure environment and assist you further.
Here's how to reach us: Contact the QuickBooks Desktop Customer Support Team.
I'll be around if you have further concerns. Just click the Reply button anytime.
No, my question is not AT ALL about installing/upgrading QB. My question is about canceling payroll on a weekend.
Hi bigles72,
You can visit the Customer Account Management Portal Site (CAMPS), look for your payroll subscription in the products list, and cancel it. However, you will also need to contact our Chat agents to activate the payroll you bought since you already have an existing account. I suggest doing the cancellation with our agents since you'll need to contact them anyway.
To contact our support:
Please go back to this thread if you have other questions.
This is customer account *3133, Reference #: [removed]. I would like to cancel this payroll renewal as the business is closed and has no employees in 2022. Can you cancel the order and credit back the credit card on file for the change. The amount is $724.44. It was just charged today and I just got the email about the charge. Thank You Dooley's Loren Deling
Hi there, @loren6. I'm here to help you cancel your payroll subscription right away.
There are two ways to cancel your subscription. You can process it either through your company file or Intuit account. Beforehand, make sure to print all necessary reports, process any outstanding annual or quarterly forms, and pay any unpaid tax deposits.
Then, follow these steps to cancel your payroll service:
Through your company file
Through your Intuit account
You can also refer to these articles for more info:
With regards to requesting a refund, it would be best to contact our Customer Care Team support. They can pull up your account securely and process the refund for you.
Here's how:
Additionally, please keep in mind that this is a public forum and you should refrain from sharing any personal or private business information. For more details about our support availability, refer to this article: Contact Support.
The Community is always to help if you have further concerns regarding the cancellation. We'd be happy assist.
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