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bigles72
Level 1

cancel payroll subscription

My payroll subscription automatically renewed in February, and I was unable to negotiate a lower rate with support, so I purchased QB desktop 2019 w/enhanced payroll and would like to install that and get a refund for the renewal. Unfortunately, they seem to be closed on weekends, so I'd like someone to assist with this. Thanks!

5 Comments 5
ShiellaGraceA
QuickBooks Team

cancel payroll subscription

I can help you get the QuickBooks Desktop and payroll installed, bigles72.

 

If you have the license and product number, you can download and install the program. Please refer to this article for the step-by-step instructions: 

Install QuickBooks Desktop.

 

After installing QuickBooks, you can now activate the payroll service. Here are the steps:

  1. Click Employees, select Payroll, and select Enter Service Key.
  2. If you have an existing payroll subscription, you are prompted to specify if you want to add this file to your payroll subscription.
    Select Skip to go to the Service Key window, or Add File to add this file to an existing Payroll subscription.
  3. Select Add.
  4. Enter the service key, and select Next. A confirmation message appears.
  5. Click Finish.

The details are also found in this article: Activate QuickBooks Desktop Payroll.

 

With regard to the subscription refund, it would be best to call us. We can check your account in a secure environment and assist you further.

Here's how to reach us: Contact the QuickBooks Desktop Customer Support Team.

 

I'll be around if you have further concerns. Just click the Reply button anytime.

bigles72
Level 1

cancel payroll subscription

No, my question is not AT ALL about installing/upgrading QB. My question is about canceling payroll on a weekend.

JessT
Moderator

cancel payroll subscription

Hi bigles72,

 

You can visit the Customer Account Management Portal Site (CAMPS), look for your payroll subscription in the products list, and cancel it. However, you will also need to contact our Chat agents to activate the payroll you bought since you already have an existing account. I suggest doing the cancellation with our agents since you'll need to contact them anyway.

 

To contact our support:

  1. Follow this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Choose Account.
  3. Click on Chat with us.

Please go back to this thread if you have other questions.

loren6
Level 1

cancel payroll subscription

This is customer account *3133, Reference #: [removed]. I would like to cancel this payroll renewal as the business is closed and has no employees in 2022. Can you cancel the order and credit back the credit card on file for the change. The amount is $724.44. It was just charged today and I just got the email about the charge. Thank You Dooley's Loren Deling 

LieraMarie_A
QuickBooks Team

cancel payroll subscription

Hi there, @loren6. I'm here to help you cancel your payroll subscription right away.

 

There are two ways to cancel your subscription. You can process it either through your company file or Intuit account. Beforehand, make sure to print all necessary reports, process any outstanding annual or quarterly forms, and pay any unpaid tax deposits. 

 

Then, follow these steps to cancel your payroll service:

 

Through your company file

  1. From the Employees dropdown menu, select My Payroll Service then Account/Billing Info.
  2. Sign in using your Intuit Account login and the Account Portal page will open.
  3. Select Cancel Service.
  4. Follow the on-screen steps to cancel your payroll service.

 

Through your Intuit account

  1. Sign in to your Intuit Account.
  2. Under Products & Services, select Details next to the status of the payroll subscription that you want to cancel.
  3. Select Cancel Service and follow the on-screen steps to cancel your payroll service.

 

You can also refer to these articles for more info: 

 

With regards to requesting a refund, it would be best to contact our Customer Care Team support. They can pull up your account securely and process the refund for you.

 

Here's how:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
    QBDT HELP.JPG
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 Additionally, please keep in mind that this is a public forum and you should refrain from sharing any personal or private business information. For more details about our support availability, refer to this article: Contact Support

 

The Community is always to help if you have further concerns regarding the cancellation. We'd be happy assist.

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