Hello Customer Support Team,

I hope this message finds you well.

A few days ago, I was successfully using the API at the following endpoint:

https://api.intuit.com/quickbooks/v4/payments/charges

However, I am now encountering an error when attempting to use it. The error message I receive is:

"errors": "code": "PMT-2002",
"type": "fraud_error",
"moreInfo": "Address information unavailable.",
"infoLink": "https://developer.intuit.com/v2/docs?redirectID=PayErrors"

I believe the API itself is functioning correctly, and I have verified that my payload is properly structured. 

Could you please assist me in resolving this issue? Any guidance or clarification would be greatly appreciated.

Thank you for your help!

Best regards,
Ravi [last name removed by admin]

I am being charged for service I do not receive, and on two different bank accounts. 

Let me provide insights and route you to the appropriate support to help you with your concerns, @ravi_08 and Karen.

Like you, I understand the need to resolve issues quickly, @ravi_08. For API-related concerns, I highly recommend contacting our Intuit Developer team. Please visit the website, go to the Support section, and click Contact Us. It will directly connect you with the specialized team equipped to address your concerns accurately and efficiently.

Regarding your query, Karen, for further clarification on the charge, you can check this link using your Intuit login details. It will help you confirm if the charges are indeed from Intuit and provide a detailed description of what they are for. For additional assistance, please feel free to contact our Live Support team.

Additionally, for more assistance with any QuickBooks Payments issues, please refer to our comprehensive guide: QuickBooks Payments FAQ.

Moreover, to know how long it takes for customer payments to reach your bank account after processing, please refer to this article: Find out when QuickBooks Payments deposits customer payments.

If both of you have further queries about QuickBooks, please don't hesitate to post them in this thread. I'm ready to assist anytime.

How do I get a hold of some one about my quick books payroll. It’s all jacked up. 

I can help you get the assistance you need in managing your QuickBooks Payroll account, 546313.

If I may ask first, are you using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT) Payroll? Knowing this information will help us direct you to the appropriate support team.

Moreover, you can read this article to find additional information regarding QBO and QBDT Payroll supports: Get help with QuickBooks products and services. I suggest navigating to the QuickBooks Payroll section to know their operating hours.

Finally, you can view information about your business and employees by generating payroll reports. Check out this article to learn how to use them: Run Payroll Reports in QBO.

I encourage you to return to this thread if you have other questions or concerns about running your payroll in QuickBooks, 546313. We're always ready to help you in any way we can. Keep safe!

We are running QB Enterprise Solutions Contract Edition 23.0. This past weekend we migrated to Office 365 as part of the CMMC compliance effort. As a result, my QB will not open. It begins the launch and then I receive an error QBWC1085 QB Web Connector. Is it possible to get a contact number so that I walk through how to get this resolved?

The QBWC1085 error is caused by a corrupted or missing QWCLOG.TXT file. Let's work together to follow the necessary steps to fix the error in your QuickBooks Web Connector, dneely3. Additionally, I'll guide you on how to reach out to our live support team for further assistance.

This allows you to reconnect third-party applications with QB Enterprise. If you encounter an error during the process, don't worry. Here's a guide on how to resolve it.

If your company file isn’t connected to a third-party application:

1. Sign in as Windows admin.
2. Navigate to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup in Windows File Explorer.
3. Right-click QuickBooks Web Connector and select Delete.
4. Restart your computer and open QuickBooks.

If your company file is connected to a third-party application via Web Connector:

1. Exit QuickBooks and Web Connector.
2. Navigate to C:\ProgramData\Intuit\QBWebConnector\log in Windows File Explorer.
3. Rename QWCLOG.TXT to QWCLOGOLD.TXT.
4. Reopen Web Connector, restart your computer, and sign in to your third-party application in QuickBooks.

Here's how you can reach out to our live support team:

1. Login to your QuickBooks, and click the Help icon.
2. Then select QuickBooks Desktop Help/Contact Us.
3. Give a brief description of your topic, then select Continue.
4. You need to search for an article before you'll see the Contact Us option.
5. Select to chat with us or Have us call you.

For future reference, check these articles if you're looking to import or export data effortlessly, convert, upgrade, or establish a new company file, and want to learn how to verify and rebuild your data to identify common issues within a company file: 

• Import and export data in QuickBooks Desktop
• Verify and Rebuild Data in QuickBooks Desktop

Please feel free to reply to this post if you have any queries about managing data or other questions related to QB Enterprise. I'm always available and eager to assist you.

I have QBO Advanced.  What is the 24/7 phone number I can call for customer care?

To streamline the process of contacting our Live Support team, you can do so directly within our product, Carla1231. I'll provide steps to ensure you get the help you need.

Here's how to reach out to them:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you require assistance with.
5. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

For more detailed information about the support hours of our QBO live support team, please refer to this article: Get help with QuickBooks products and services.

In QuickBooks Advanced, you can tailor your reports to meet your needs. It will help you gain a clearer view of your business performance, enabling you to understand the progress of your business.

Keep us updated if you require further assistance. The community is always here, ready to provide the support you need.

I need help getting my account paid up to current 

@Ultracutlawncare 

QB Desktop or Online?

Hello there, Ultracutlawncare. I'd like to help you more effectively. However, I need more details about your concern regarding getting your account paid up to date.

Beforehand, do you need help getting your QuickBooks Online (QBO) or QuickBooks Desktop (QBDT) subscription paid? Does this involve reviewing your outstanding balances or making necessary payments? Since QuickBooks Community is a public forum, we're unable to pull up your account to check it further. You'll want to reach out to our Live Customer Care Support Team so they can take a deeper look into this issue.

For QBO: 
 

1. Sign in to your QBO account.
2. Select (?) Help and proceed to the Search tab.
3. Key in a question or topic from the designated field, then click Contact Us at the bottom of the Help panel.

For QBDT:

1. Open your QBDT account.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Enter a question, keyword, or topic you need help with.
4. Select Contact Us to be connected to an expert for help.

On the other hand, if this is related to customer payments or if this isn't the case, would you mind adding more details about it? This way, I can provide you with an accurate resolution.

In the meantime, these handy articles to help you manage your subscription info and services:
 

• Manage billing, payment, and subscription info
• Manage your QuickBooks Desktop subscriptions and services
   

I'd appreciate any extra details that will enable me to provide you with the most accurate solutions. I look forward to your response and any insights you may share, as this can help you successfully get your account paid. Keep safe!

I am using QBOA and I am trying to resubscribe for my client and receiving Error code: -81624 . How do  resolve this?

I'm glad to have you here, 816242. Let me share some insights on how to handle the Error code: -81624 and help you complete your client’s resubscription in QuickBooks Online (QBO). I'll provide more details below.

The error code -81624 you encountered while trying to resubscribe for your client in QBO Accountant indicates that you aren't the Master Admin and don't have access to manage the company's billing. In this case, you'll need to ask your client or the Master Amin to complete the resubscription process.

However, if you are the one managing your client's billing and still encounter this error message, we can access your account in a private browser. This could be due to the browser's stored cache. Accessing your account in a private window ensures that no cached data or cookies interfere with the session.

Here are the keyboard shortcuts we can use depending on the browser you're using:

• Safari 11 or newer: ⌘+Shift+N
• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If the re-subscription process is completed successfully in the private browser, we can then clear the stored cache on your regular browser. Otherwise, we can use a different supported browser from the one you regularly use.

Additionally, you can refer to this article if you want to take over your client's billing so they can take advantage of the discounts when using QuickBooks: Transfer clients to your ProAdvisor Preferred Pricing program in QuickBooks Online.

We're available 24/7 if you need more assistance handling your client's resubscription to QuickBooks Online.  Feel free to leave a reply below, and we'll respond with the information you need. Stay safe!

I am having issues with pending transactions

Thanks for getting involved with this thread, Treytouchet94.

In QuickBooks, a Pending status for bank transactions means your financial institution hasn't cleared them yet.

If you need to download your latest bank or credit card transactions, you can do so from the Bank transactions screen.

Here's how:
 

1. Go to Transactions, then Bank transactions.
2. Click Update.
3. If asked, enter your Multi-Factor Authentication (MFA), then select Continue update.

To verify my understanding, what are the issues you're having with pending transactions? If you could also provide a screenshot, this will help me to see and better understand what problems you're encountering. Once I've received this information, I'll be able to do further research on my end.

I've included a detailed resource about downloading transactions which may come in handy moving forward: Download the most recent bank & credit card transactions

I'll be looking forward to your reply. Have a great Thursday!

Please tell me that i have a deposit from the 6 th of this month pending thanks

You can see the status of your deposit by accessing it through the Sales tab in QuickBooks Online (QBO), Lee.

All your daily customer payments are combined into a single record and labeled as a deposit by QuickBooks Payments. If you use QBO to process payments, you can check the status directly within the program.

Here's how:

1. Sign in to QuickBooks Online.
2. Go to Sales, then Deposits.
   
3. Select the bank deposit you want to review.

If there's a problem with a payment, it won't appear in your daily deposit summary. Intuit will send you an email notification if such an issue occurs. Make sure to check your email settings if you haven't received any email from us.

You can also find deposits using your Online Services Center. Here's how:

1. Sign in to the Merchant Service Center.
2. From the Activity & Reports menu, select Deposits.
3. Select the Dates dropdown menu to change the date needed.
4. Select the Show advanced options to do a specific search using the transaction ID and expiration date of the card (optional).
5. Select Search.
6. Once you find the deposit, you can:
   • Select the small arrow icon in the FEE column to see further details.
   • Print details, summary, or export the data as a comma-separated values (CSV) file.

Please check this article for more information: Find out when QuickBooks Payments deposits customer payments.

I'll add this helpful resource containing tips on what to do if you see a payment on hold: Learn about funds on hold.

I would love to introduce you to the QuickBooks Live Expert Assisted team. They're a group of experienced experts ready to help you smooth out your financial operations that fit your business needs.

If you have any other questions, please use the Reply button, Lee. The Community team is always here to help you.

This is incorrect. It’s 245 pacific right now and message said the customer care line is closed and to call back during normal business hours. 

I been calling customer service because I need to fix something in one of my invoices, I don’t know why it’s been on hold for more than a week I been calling this whole week and got nothing fix not even a refund or approve of the invoice, they just be sending me from department to department it’s frustrating, also they told me they going to send me an email of what I have to do but I haven’t received anything, you’ll can’t be playing with people money and time like that, I have to pay my employees, I hope this time I get it fix since it’s more visible 

I know the impact this situation can have on your business operations during payment processing, Gis3. I'll explain why QuickBooks Payments holds funds and direct you to the best support to verify your account status.
 
Merchant payments may occasionally be placed on hold for various reasons. One of the primary reasons is to prevent fraudulent transactions. To verify the legitimacy of a transaction and ensure it has been authorized by the cardholder, payment processors might temporarily hold payments.

If payments are on hold, our Payments team will notify you via the contact email you provided. Please check your email settings if you don’t receive any messages from us. 
 
On the other hand, I'd recommend contacting our live support team to check the status of your account and determine the reason for the payments being on hold. You can do this through your QuickBooks Online (QBO) account.  

Here's how:

1. In the upper right-hand corner, click Help.
2. Select the Search tab, then type contact human enter.
3. Then click Contact Us.
4. Choose either the Chat or Callback options.

For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.

Additionally, I'll add a helpful resource to guide you in viewing each payment within your daily deposit, along with the related processing fees shown as separate transactions in QBO: Find out when QuickBooks Payments deposits customer payments.

Please keep me in the loop if you have any other payments concern or questions in QuickBooks Online. More power to your business.

why cant yall just post the number?  It should be on the top of my payroll screen on every page easy to see!

What is the support number to phone?

We're here to ensure a seamless support experience for you, @Eleanor.

Although there is no specific phone number designated for customer support, our system ensures that as soon as you call, our agents are automatically notified and will connect with you promptly to provide the assistance you need.

For a seamless experience, you can reach us through your QuickBooks Online (QBO) account:

1. In the upper right-hand corner, click the Help icon.
2. Select the Search tab, then type Contact human, then enter.
3. Then click Contact Us.
4. Choose the Callback option.

Be sure to review their support hours so you'll know when agents are available.

You can also check this page that deals with frequently asked questions about QuickBooks Online:  Frequently asked questions in QuickBooks Online.

Stay in touch if you need additional help with QuickBooks-related concerns. The Community team is always here to support you.