Hi, @guardianfinancia. Thank you for reaching the Community. 

I want to ensure your concern about accepting invitation gets taken care of. However, I have to ask for some details about the issue. 

May I know what specific error message you’ve encountered when accepting invitation? This way, I can provide you with the best resolution.

I'd appreciate any additional details you can provide. I’m looking forward to your reply. Have a great rest of the day.

Same Problem,

I have a new client who has a QBO account. They have sent me an email invitation that contains a link that takes me to a page where my email address is already filled in. I have my own Intuit account (not for QBO, but for annual support for QB Desktop) so I plugged in my Intuit password, clicked "Accept Invitation" and nothing happens. I have tried numerous times with the same result. There is no place for me to create a new password.

Can anyone please tell me what I'm doing wrong?

Thanks for dropping by here in the thread, @Hector12. I'll help you proceed to accept the  invitation that your client sent you.

If you have other QuickBooks companies open in your browser windows or tabs, you'll need to sign them out. Then you can proceed to click the link that  your client sent you to accept the invitation.

In case you're still unable to connect, it is possible that it's because of a browser issue. You can consider accessing the invite manually. Here's how:

1. Open the invite email.
2. Right-click the Accept Invitation link and copy the web address.
3. Open a new private web browser. In Google Chrome, this is called an Incognito Window. For other browsers, it's a Private Window or Private Browser.
4. Right-click the address bar and paste the copied web address.

This will route you to the sign-in page manually. You'll want to enter the user ID and password of your QBO account.

For more information about this, feel free to visit this article: What to do if you can't accept client invites in QuickBooks.

Additionally, I've got you these articles for future reference:

• Switch between Business and Accountant view in QuickBooks Online.
• User roles and access rights in QuickBooks Online.

Feel free to reach out to me again if you need further assistance with this. I'll be more than willing to help you once again. Take care!

Thanks you so much for this information. Thank you for the explanation. It is clear for me.

www.tellculvers.com

Appreciate the update, @Hector12.

I'm happy that one of my colleagues, @Kurt_M, was able to resolve the error message prompt you received while accepting the invitation link to access your client's company in QuickBooks Online. 

If you got any other questions about use invitations, permissions, and access, please let us know in the comments below. Take care always!

I'm having this exact problem and this didn't work for me at all.

Hello there, @sophiedubber.

I take it that you're experiencing issues when accepting an invitation from your client in QuickBooks Online. May I ask what's stopping you from achieving your goal? Did you receive any error messages? If so, kindly provide us with more information about it. This helps us investigate further and determine the best action to take.

We're looking forward to your response to this. Just hit the Reply button so we can help you as soon as we can. Keep safe always!

thanks for such a quick response! My boss sent me an invitation on quickbooks workforce and when I try to accept it, the site tells me I already have an account and when I sign in it says "there's an error on our end." I cleared my cache and used the link on an incognito window, but neither worked. Also, it's getting a bit frustrating because whenever I call the support phone number, they send me to the chat, and whenever I use the chat, they give me the same number to call lol

Hello there, @sophiedubber. 

Thanks for getting back to us and sharing in-depth details of your concern. I'm here to ensure you'll be able to accept your employer's invitation so you can view your pay stubs.

Beforehand, please take note of the following details to make sure you can accept the invitation easily.

• If you already have a QuickBooks Workforce account with a different employer, give your new employer the same email address.
• If you have access to QBO, you’ll need to use a different email address for your QuickBooks Workforce account. We advise using your work email address for QuickBooks Online and your personal email for Workforce.
• The invitation is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, let your employer re-invite you.

However, if you still encounter the same issues, you can reach out to our QuickBooks Workforce Team. They'll be able to pull up your account securely and conduct further investigation in a secure environment. You can use this link to chat with our Workforce Support agents: Workforce Direct Chat link. 

Additionally, you can visit this article to see and print your pay stubs online or in the mobile app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. Simply scroll down to the section you need and select each dropdown for the detailed steps.

Please know that you're always welcome to comment below if you have other payroll-related concerns. I'm just around to help. Take care.

We appreciate the additional information you shared with us, Lmorleymiller. I'm here to point you in the right direction so you can completely accept the invitation.

While we recognize your efforts isolating the issue and yet it still persists, we recommend contacting our Workforce Team about this. They're capable of accessing your account in a more secure environment, investigating further, and providing resolution. Here's how:

1. Log on to the Workforce Direct Chat webpage.
2. Enter your email address and name.
3. Type in your concern from the What can we help you today? field.
4. Once done, click on Start Chat. See the image below for reference:

You'll want to consider updating your data in Workforce. Feel free to browse the following guides for the detailed steps:

• View your pay stubs, time off, and year-to-date pay
• View and print your W-2s
• Add or change your personal info (if available)

You can add any details below if you need further assistance with this matter. We'll make sure to respond as soon as we can. Take care!

I got email from our teamleader as follows (anonymised)

"xxxx" asked you to join the "QuickBooks Online Plus" team for "xxxx"

Ready to get started? Let's go!

Got questions? Our Support Centre is here to help. Visit support.qbo.intuit.com/uk.

We love that you're here!

The QuickBooks Team

Clicking the Let's go! leads me to:

Wrong Link

You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link.

I have copy/pasted too. I have tried in incognito window too

What am I doing wrong?

It can be challenging when you can't accept the invite, HughB. I'm here to help you resolve this.

The invite link could be corrupted or expired. It's the reason why you've encountered an error when clicking it.

To rectify this, I recommend deleting the email. Then, ask the primary admin to remove you as a user and re-invite you to generate a new email. I suggest sharing this article for their guidance: Add and Manage Users.

Then, accept the invite using Outlook online (instead of on your desktop) or another webmail client. Alternatively, open the link on your mobile device.

Once done, update your desktop mail client to the newest version.

If the issue persists, open the link using a private window again. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If you successfully accept the invite, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Moreover, I've added an article to help you learn more about user permission to ensure you can perform the tasks assigned to you: User Roles and Access Rights in QuickBooks Online.

Please keep us posted if you need additional assistance with the whole process. My goal is to ensure this gets sorted out. 

I am supporting a user with the same problem today. Their browser is completely up to date. The invitation fails in the webmail environment as well as in an incognito window in Chrome. The invitation was created today within the last 90 minutes. The same results occur in Chrome, Edge and Firefox.

Hello there, @CrystalHayes.

I appreciate you letting us know about your experience with accepting invitations in QuickBooks Online.

The issue you're experiencing could be cause by another Intuit account linked to your email. Thus, I recommend to send the invitation via an alternate email address.

However, if the problem persists I suggest contacting our phone or chat support. They can access your account safely and perform additional investigations in a secure environment.

Furthermore, I'm adding this helpful reference to guide you in managing user roles and access rights in QBO:

User roles and access rights in QuickBooks Online

Keep me posted below if you have other QuickBooks-related concerns or questions. I'll be here to help.

This user has a brand new email address the invitation is being sent to. However, I want to confirm you do not mean the one sending the invitation may need to use an alternate email address? I have passed on the recommendation to contact support via phone or chat.
Thank you

I received email invite from new part time job as seen below

I clicked Get Set Up, logged into my TurboTax and received the error message below

My supervisor just tells me to keep trying. My email is the same as the email I gave the new job. PLEASE HELP!!

Thanks for providing that screenshot of the login error you're getting in Workforce, Triplezcrafts.
 

Since you've confirmed the email address is correct, the next step is to have your employer contact QuickBooks Payroll support for assistance. This will allow the support agents to troubleshoot and fix any issues on the backend that are causing the login error.

Here's an article with their contact info: Contact Payroll Support.

As they investigate the specific error, here is an article that explains taxes on paychecks just in case you might need it: Understand the Income Tax on Your Paycheck.

Let me know if you have other questions about using Workforce. I'm always happy to help further or provide guidance on using the website.

I also am having this issue.  The link was sent to me today by the company account owner, but I receive the "Wrong Link" message, even in an incognito browser - I've tried Chrome & Firefox.

I called support but they just said to have the company account owner delete it and try again.

I do have multiple "accounts" tied to the same email address, but I do not believe this should be the issue -- it simply does not bring up anything but the same "Wrong Link" message.

Edit:

I was unable to get this working on my computer, but I tried clicking this link from my phone's email client (Outlook) and it opened the link in a browser successfully.  Maybe this will help someone else out there with the same issue.

Unfortunately, after logging in with an existing user (same email address as the invite was sent to), I get a "There's an issue on our end. We're on it" message and asks I try again.  Whatever account/email I try to login with does not work.  Something in the process is hiccup-ing.

Alright, I was able to solve it.  I changed my overall account's email address to be the same as the email address that received the invitation link.  Previously, my personal email was my account email and a "username" email was the company email address.  Now, they are both the company address.  Once that change was made, following the link on my mobile phone and signing in with this email address worked for being granted access.

This seems like a corner-case that Intuit will need to investigate.  I think it probably is doing a check against the primary account address and failing for some.  Hope that helps!