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M
mellyar2008
May 8, 2022
Question

Error message when accepting invitation

  • May 8, 2022
  • 4 replies
  • 4 views
Hot do I fix this?

4 replies

C
Carneil_C
Level 6
May 8, 2022

Hi, @mellyar2008. Thank you for reaching the Community. 

 

I want to ensure your concern about accepting invitation gets taken care of. However, I have to ask for some details about the issue. 

 

May I know what specific error message you’ve encountered when accepting invitation? This way, I can provide you with the best resolution.

 

I'd appreciate any additional details you can provide. I’m looking forward to your reply. Have a great rest of the day.

L
Lmorleymiller
July 19, 2023

 

M
Mich_S
Level 5
July 19, 2023

We appreciate the additional information you shared with us, Lmorleymiller. I'm here to point you in the right direction so you can completely accept the invitation.

 

While we recognize your efforts isolating the issue and yet it still persists, we recommend contacting our Workforce Team about this. They're capable of accessing your account in a more secure environment, investigating further, and providing resolution. Here's how:

 

  1. Log on to the Workforce Direct Chat webpage.
  2. Enter your email address and name.
  3. Type in your concern from the What can we help you today? field.
  4. Once done, click on Start Chat. See the image below for reference:

 

 

You'll want to consider updating your data in Workforce. Feel free to browse the following guides for the detailed steps:

 

 

You can add any details below if you need further assistance with this matter. We'll make sure to respond as soon as we can. Take care!

H
Hector12
May 9, 2022

Same Problem,

I have a new client who has a QBO account. They have sent me an email invitation that contains a link that takes me to a page where my email address is already filled in. I have my own Intuit account (not for QBO, but for annual support for QB Desktop) so I plugged in my Intuit password, clicked "Accept Invitation" and nothing happens. I have tried numerous times with the same result. There is no place for me to create a new password.

Can anyone please tell me what I'm doing wrong?

    K
    Kurt_MQuickBooks Team
    QuickBooks Team
    May 9, 2022

    Thanks for dropping by here in the thread, @Hector12. I'll help you proceed to accept the  invitation that your client sent you.

     

    If you have other QuickBooks companies open in your browser windows or tabs, you'll need to sign them out. Then you can proceed to click the link that  your client sent you to accept the invitation.

     

    In case you're still unable to connect, it is possible that it's because of a browser issue. You can consider accessing the invite manually. Here's how:

     

    1. Open the invite email.
    2. Right-click the Accept Invitation link and copy the web address.
    3. Open a new private web browser. In Google Chrome, this is called an Incognito Window. For other browsers, it's a Private Window or Private Browser.
    4. Right-click the address bar and paste the copied web address.

     

    This will route you to the sign-in page manually. You'll want to enter the user ID and password of your QBO account.

     

    For more information about this, feel free to visit this article: What to do if you can't accept client invites in QuickBooks.

     

    Additionally, I've got you these articles for future reference:

     

     

    Feel free to reach out to me again if you need further assistance with this. I'll be more than willing to help you once again. Take care!

    S
    sophiedubber
    July 19, 2023

    I'm having this exact problem and this didn't work for me at all.

      H
      HughB
      October 2, 2023

      I got email from our teamleader as follows (anonymised)

      "xxxx" asked you to join the "QuickBooks Online Plus" team for "xxxx"

      Ready to get started? Let's go!

      Got questions? Our Support Centre is here to help. Visit support.qbo.intuit.com/uk.

      We love that you're here!

      The QuickBooks Team

       

      Clicking the Let's go! leads me to:

      Wrong Link

      You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link.

       

      I have copy/pasted too. I have tried in incognito window too

       

      What am I doing wrong?

       
       

       

      C
      CharleneMaeFQuickBooks Team
      QuickBooks Team
      October 2, 2023

      It can be challenging when you can't accept the invite, HughB. I'm here to help you resolve this.

       

      The invite link could be corrupted or expired. It's the reason why you've encountered an error when clicking it.

       

      To rectify this, I recommend deleting the email. Then, ask the primary admin to remove you as a user and re-invite you to generate a new email. I suggest sharing this article for their guidance: Add and Manage Users.

       

      Then, accept the invite using Outlook online (instead of on your desktop) or another webmail client. Alternatively, open the link on your mobile device.

       

      Once done, update your desktop mail client to the newest version.

       

      If the issue persists, open the link using a private window again. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

       

      Here are the keyboard shortcuts: 

       

      • Safari: Command + Shift + N 
      • Google Chrome: CTRL + Shift + N
      • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

       

      If you successfully accept the invite, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

       

      Moreover, I've added an article to help you learn more about user permission to ensure you can perform the tasks assigned to you: User Roles and Access Rights in QuickBooks Online.

       

      Please keep us posted if you need additional assistance with the whole process. My goal is to ensure this gets sorted out. 

      C
      CrystalHayes
      October 4, 2023

      I am supporting a user with the same problem today. Their browser is completely up to date. The invitation fails in the webmail environment as well as in an incognito window in Chrome. The invitation was created today within the last 90 minutes. The same results occur in Chrome, Edge and Firefox.

      T
      Triplezcrafts
      October 25, 2023

      I received email invite from new part time job as seen below

      I clicked Get Set Up, logged into my TurboTax and received the error message below

      My supervisor just tells me to keep trying. My email is the same as the email I gave the new job. PLEASE HELP!!

       

       

      JenoP
      JenoPQuickBooks Team
      QuickBooks Team
      October 25, 2023

      Thanks for providing that screenshot of the login error you're getting in Workforce, Triplezcrafts.
       

      Since you've confirmed the email address is correct, the next step is to have your employer contact QuickBooks Payroll support for assistance. This will allow the support agents to troubleshoot and fix any issues on the backend that are causing the login error.


      Here's an article with their contact info: Contact Payroll Support.


      As they investigate the specific error, here is an article that explains taxes on paychecks just in case you might need it: Understand the Income Tax on Your Paycheck.


      Let me know if you have other questions about using Workforce. I'm always happy to help further or provide guidance on using the website.

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