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jasonagosti
Level 2

Logo on invoices printing incorrectly

I've added our logo to our invoices, and it was working fine in the past.  For some reason now it cuts off the last 2 letters of the company name and the second line when we actually print/pdf it.  The print preview shows the full logo.  I've attached what it looks like, has any one else experienced this?

Solved
Best answer May 18, 2020

Best Answers
JonpriL
Moderator

Logo on invoices printing incorrectly

Hello there, @jasonagosti!

 

Let's perform some troubleshooting steps so we can check if the incorrect printing of your logo on invoices is related to your printer or not.

 

To begin with, we can utilize your notepad to check if it prints fine with any file outside of QuickBooks.

  1. Go to Start.
  2. Select Notepad.
  3. Enter some text.
  4. Choose File.
  5. Click Print.

If these steps didn't work, you'll have to turn off your printer and restart your computer. If otherwise, you can utilize the Print & PDF Repair Tool from the QuickBooks Tool hub. This fixes most of the common printing issues in QuickBooks.

 

In addition, here's an article you can read to learn more about some printing troubleshooting steps: Learn how to resolve printing issues in QuickBooks Desktop.

 

Lastly, I've got you these helpful articles for ideas about how you can manage all your customers and sales transactions: Income and Expenses for QuickBooks Desktop.

 

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

View solution in original post

7 Comments
JonpriL
Moderator

Logo on invoices printing incorrectly

Hello there, @jasonagosti!

 

Let's perform some troubleshooting steps so we can check if the incorrect printing of your logo on invoices is related to your printer or not.

 

To begin with, we can utilize your notepad to check if it prints fine with any file outside of QuickBooks.

  1. Go to Start.
  2. Select Notepad.
  3. Enter some text.
  4. Choose File.
  5. Click Print.

If these steps didn't work, you'll have to turn off your printer and restart your computer. If otherwise, you can utilize the Print & PDF Repair Tool from the QuickBooks Tool hub. This fixes most of the common printing issues in QuickBooks.

 

In addition, here's an article you can read to learn more about some printing troubleshooting steps: Learn how to resolve printing issues in QuickBooks Desktop.

 

Lastly, I've got you these helpful articles for ideas about how you can manage all your customers and sales transactions: Income and Expenses for QuickBooks Desktop.

 

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

View solution in original post

canlady441
Level 1

Logo on invoices printing incorrectly

Yes, I tried the QB Tool Hub and it didn't work.

Kristine Mae
QuickBooks Team

Logo on invoices printing incorrectly

Let's get it printing correctly, Canlady441.

 

Aside from the tool hub, you can check another article provided by JonpriL at the top. It will provide you different ways to troubleshoot printing issues.

 

If you're still encountering the same issue, I'd suggest reaching out to our customer care support. An agent has more tools to fix it. Here's how:

  1. Click Help inside QuickBooks.
  2. Go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter "Invoice logo printing incorrectly" in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist

Don't hesitate to click the Reply button if you have other concerns. We're open 24/7 to help you. 

jcdpromo
Level 1

Logo on invoices printing incorrectly

Did you ever get this resolved? I'm seeing the same thing.Capture.JPG

 

ShiellaGraceA
QuickBooks Team

Logo on invoices printing incorrectly

Thanks for joining us here today, @jcdpromo.

 

I'll share some steps on how you can fix the printing error. To verify, have you tried performing the QuickBooks PDF & Print Repair Tool? If not, please run this tool to fix the invoice logo issue. Let me guide you how.

 

  1. Close QuickBooks.
  2. Download QuickBooks Tool Hub, and then save it on your Desktop.
  3. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions.
  4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. In the QuickBooks Tool Hub, select Program Problems.
  6. Choose QuickBooks PDF & Print Repair Tool. It will take about a minute to run.

 

After running the tool, try printing the invoice again. If you're still experiencing the same result, please continue with Solution 2: Reset your temp folder permissions in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

Additionally, here's a link that covers all the tasks you can do when using QBDT. It has topics with articles, just choose a title that fits your concern.

 

Don't hesitate to reply to me anytime if you still have questions or concerns with invoices. I'll be around for you. Take care and be safe.

Frustrationgalore
Level 1

Logo on invoices printing incorrectly

Did you ever get this working correctly where your logo prints in its entirety without getting cut off?  If so, can you share the steps to fix it? The Tool Hub did nothing and every other suggestion online has not fixed the problem.  It had been working correctly before. It is beyond frustrating and looks so unprofessional!

SashaMC
Moderator

Logo on invoices printing incorrectly

Hey Frustrationgalore, 

 

Welcome to the QuickBooks Community. Since you have used the Tool Hub troubleshooting steps and other suggestions, it would be best to contact our Support Team to examine the matter more. They have the tools to pull up a share screen and see exactly what you're seeing and make adjustments. Here's how to contact us:

 

  1. Go to the Help menu, then click Quickbooks Desktop Help or press the F1 key.
  2. Hit the Contact Us button, as seen in the display.
  3. Enter a brief description of the problem.
  4. Select Continue.
  5. Choose which method you would like to connect. The options will be chat or our call-back feature.

 

Please let me know how the conversation goes and if there is anything else I can help you with. I'll be around. Take care and be safe.

 

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