need to cancel subscription and would like my money back that was taken out today

You will need to contact Intuit/ QB directly.  No one here has access to your account, and you don't want them to. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

***You can cancel your account by following these steps.  

Sign in as an Admin to your QuickBooks Online account

• Select the Gear icon in the top right corner
• Choose Account and Settings
• Click Billing and Subscription
• In the QuickBooks section, select Cancel
• Select Continue to Cancel, then Continue to Cancel again
• Finally, answer the exit survey questions - this feedback helps us make our Product better
• Then scroll down and select Confirm Cancel

You are able to resubscribe to the same account within 12 months of the day you cancel.

MAKE SURE YOU GET A CONFIRMATION EMAIL, OTHERWISE, IT DIDN"T CANCEL AND QB WILL CONTINUE TAKING YOUR MONEY.  

Hi there, Lbchef75.

I completely understand your frustration. This isn't what we want you to experience. I'm here to make sure your concern will be addressed properly without a moment's delay.

Please know that aside from our chat and phone support, you also have us here in the Community to address your concerns. 

You can follow the steps provided by my colleague @Just_me, this will help you cancel your subscription.

You may read this article for more information about canceling your account: Cancel your QuickBooks Online subscription. 

If your account includes payroll, please follow these steps to cancel your payroll subscription.

To give you more insights about canceling a QuickBooks account, please visit these links:
 

• Cancel your QuickBooks Online subscription
• What happens to my QBO data after I cancel

Stay in touch with us if you have any other questions about your QuickBooks account. The Community is just a post away. 

I subscribed for approximately 3 hours today. Was unable to upload my company data. Then found out if I have more than one company I will need to pay a subscription for each company. I’ve been using Quickbooks desktop for 10 years. This new business model is a ripoff. Intuit is trying to blackmail us into buying multiple monthly subscriptions by cutting off our ability to import our bank statements. I’m switching to Wave. 

[email address removed]

@mjonei11 

You can still purchase the one time license for QB Desktop 2021 to upgrade your outdated QB Desktop version.

I had money charged to my credit cards today. I cancelled my subscription and want my money back

Hello, sforster.

It could be that canceling your subscription was unsuccessful, which is why you're still being charged.

We can verify this by reaching out to our Customer Care Support. This way, one of our agents can review your charges further and provide you with details about them.

Here's how to contact them:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. Click Contact us.
3. Enter your concern in the field provided, then click Continue.
4. Choose a way to connect with us.

Please note our business hours to ensure we can attend to your needs.

If in case you want to come back, you can simply resubscribe to QuickBooks any time. Check out our how-to reactivate QuickBooks for more details on how.

The Community is always open if you have queries other than charges in QuickBooks. We are ready to help.

Yes, and I'm sure this would be helpful IF THERE WERE A GEAR ICON AT THE TOP RIGHT OF MY ACCOUNT PAGE. 

Welcome to the thread, @DanaHS.

The steps provided by my colleague above are the steps for QuickBooks Online (QBO). Since you've mentioned that you don't have a gear icon on your end, you may be using QuickBooks Desktop (QBDT).

To cancel your QBDT account, here's how:

1. Log into your CAMPs account. If you’re unsure about your account, please see What is CAMPSs and how do I use it?
2. Select the QuickBooks Desktop Account you want to modify.
3. In the Products & Services area, find your subscription or service and select Details
4. Select Cancel Service under the Active.
5. Enter your reason why you're leaving. After providing any details, select Continue to cancel.
6. Click Cancel Now to confirm.

I'm adding this adding article for more guidance: Cancel your QuickBooks Desktop Subscription.

However, if you're using QuickBooks Online (QBO) and the gear icon button is unavailable, can you try logging in via incognito mode or private window. This way, it confirms if the cache is the cause.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once login, try cancelling your account by following the steps provided by @Just_me. You may also use this resource as a reference: To give you more insights about canceling a QuickBooks account, please visit these links: Cancel your QuickBooks Online subscription or trial.

In case you'll want to resubscribe your account in the future, I'm leaving you this handy article: 

• How to resubscribe or reactivate QuickBooks Online
• Reactivate your QuickBooks Payroll subscription

If there's anything else I can do to help, feel free to post here anytime. Thanks again and have a lovely day.