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jzdancr
Level 1

Need to talk to an agent?

 
18 Comments 18
SterlingD
QuickBooks Team

Need to talk to an agent?

Hello, @jzdancr.

 

Welcome to the Community. I'll be happy to explain how you can get in contact with an agent.

 

You can either post your inquiries here and I'll work to get that answered, or you can contact support here to speak with an agent over the phone.

 

There is also many tutorials that can walk you through how to accomplish most tasks, you can find those here.

 

Please remember, I'm always here for any other questions or concerns.

gofish90803
Level 1

Need to talk to an agent?

SUBJECT: QUICK BOOKS CREDIT CARD SERVICE--LISTED AS DEPOSITED

 

Good day,

 

I have INVOICES that are listed as "deposited"-- They are NOT deposited.

 

I have painstakingly crossed checked line items with my bank statements

into my assigned direct deposit with corresponding deposit ID#s, allowing for 30 days of deposits to reflect in my account.

 

In, 2018, my surface inquiry of this subject--I have approximately missing $3,500 more in transactions accepted by Inuit quick books that have not been deposited, either in batch or with individual transactions, into my account.  

 

My fear is more I look into this I may have more funds are floating around somewhere else and not in my account.  

 

I would like to please speak with an agent regarding this matter, or a specialist to help me navigate me to receive my money from Intuit/Quickbooks, please.

 

Or how may I go about getting in contact with the appropriate department.  Thank you for your considerations.

 

Sincerely,

 

Deborah Fish

 

 

SterlingD
QuickBooks Team

Need to talk to an agent?

Hi @gofish90803.

 

Thanks for reaching out to the Community about your invoices showing as deposited.

 

The link I provided above will give you options on what your question is and help to route you to a specialist.

 

If you have any trouble locating the right contact number, please let me know and I'll work to help you find the right department.

 

nancymaria
Level 1

Need to talk to an agent?

Hello. Is there any phone number to talk any agent? I found a mistake made from intuit quickbooks with my accounts. Intuit quickbooks included transactions from my credit card into my checking account activity. I need them to fix the problem without losing all those transactions.

Anonymous
Not applicable

Need to talk to an agent?

Hi there. nancymaria.

 

If these are credit card payment transactions, then they would show on the checking account because we use checking to the pay credit card. You can instead transfer these transactions through the steps in this article: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Transfer-funds-between-accounts/m-p/1....

 

However, if these are credit card purchases, there could be a connection glitch between QuickBooks and your bank. You can correct this by excluding the transactions from your checking account and adding them again in the credit card account. Please refer to this article for additional details: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-exclude-expenses-from-download....

 

If you still need to speak to our support team, you can login to your QuickBooks Online account. Once there, click the Help icon at the top and select Contact us.

 

Please reach out to us again if you have other questions with QuickBooks.

hananya
Level 1

Need to talk to an agent?

need to talk to someone

 

KhimG
QuickBooks Team

Need to talk to an agent?

Thanks for joining the conversation, @hananya.

 

Will you share the details of your concern with me? I can offer assistance, so you don't have to wait on the line to talk to our phone support and help save time.

 

Meanwhile, our Customer Care Team is available every Mondays to Fridays from 6 AM-5:30 PM, PST. While Chat/Messaging agents are open Mondays to Saturdays, 4 AM-9 PM, PST.

 

Here's how you can get in touch with them:

  1. From the Help icon, click Contact Us.
  2. Enter your concern in the What can we help you with? field.
  3. Hit Let's talk.
  4. Choose to Get a callback, or Start messaging.
  5. Provide your contact details.
  6. Select Call me or Send a message.

See Contact the QuickBooks Online Customer Support Team for more information.

 

I'm also adding the link where you can find articles that cover common questions in QuickBooks Online as future reference: Help articles.

 

Leave a comment down below for any questions. I'm here to keep helping. Take care!

Gavin69
Level 1

Need to talk to an agent?

The ownership of my QuickBooks programme is in my former bookkeepers name she passed away and I would like to transfer ownership to my name how do I do this?

AlexV
QuickBooks Team

Need to talk to an agent?

My condolences, Gavin69.

 

You can manually change it if you know your former bookkeeper's login credentials. Sign in using that credentials, then go to the Gear icon and select Manage Users. Locate your name, then click on the arrow down beside Edit. Select Make master admin twice. Once done, log out and sign back in using your own credentials.

 

If you're not an admin user, you can add yourself as the company admin. Just click on Add user and select Company admin. Enter your details and select Save. You'll receive an invitation through email and you'll have to accept it. Then, follow the steps above again to transfer the Master Admin role.

 

In addition, you can request a Master Admin (MMA) Claim by contacting our Customer Support Team if you don't have access to it. Before that, it's best to have your supporting documents ready. They'll be asking it to make sure that your account stays safe and secure.

  • Proof of company ownership
  • Proof of identity (Photo ID)

You can follow these steps in contacting them:

  1. From the Help icon, click Contact us.
  2. Enter Master Admin (MMA) Claim in the question field. Select Let's talk.
  3. Choose either Get a callback or Start a message.

Please feel free to post any questions you have below. I'm here to assist you anytime.

cc1944
Level 1

Need to talk to an agent?

I tried to merge two customers and i don't hink it worked.  canI talk with someone?  

Michael K
Moderator

Need to talk to an agent?

You've come to the right place, @cc1944.

 

I'd be happy to get you in touch with someone from our team. In addition to asking for help here, you can request a callback or chat with a member of our team by following these super simple steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Hit Contact Us to connect with a live support agent.

 

Let me know if you have any additional questions. I'm determined to be your number one resource for QuickBooks. Have a wonderful rest of your week!

Caroleens
Level 1

Need to talk to an agent?

I received my Intuit Card Reader in the mail today (I DID NOT ORDER ONE). I need to return it to the company. My question is: Do I have to pay for the return shipping???  Looking on-line I found that I need to return in Certified with return receipt to "Intuit Inc. Returns Department, 11500 80th Avenue, Pleasant Prairie, WI 53158". If this is indeed true how can I get reimbursed for the shipping of a product I did not order this year???

ReyJohn_D
Moderator

Need to talk to an agent?

Thanks for joining the thread, @Caroleens.

 

To get your questions addressed, you'll have to contact the Merchant support team. They have the tools to verify why you're receiving a mail about a card reader purchase you didn't order. 

 

Please check out this article on how to reach for support. It contains the support hours, call number, and the chat with us option so you can get in touch with them: How can I reach with the merchant support team?.

 

Also, I'll be adding these articles that you can read through to learn more about the refund and return policy for Intuit products:

 

 

Leave a comment below if you have other questions about returning a QuickBooks product. Stay safe and have a great day, @Caroleens.

Eeeeee
Level 1

Need to talk to an agent?

Need to talk to an agent I got wrong package deal

Eeeeee
Level 1

Need to talk to an agent?

Worst experience yet prove me different we’.re trying to get a hold of an agent

I need to speak to someone
Level 1

Need to talk to an agent?

Hi. I was charged $270 today and haven't used this program in over 2 years....was charged last year as well and never reimburse. I need to speak to someone asap as I have cancelled subscription numerous times at this point.

Jen_D
Moderator

Need to talk to an agent?

Thanks for reaching out to the QuickBooks Community page, @ I need to speak to someone,

 

If you are billed again for an inactive service, it could be that the subscription wasn't cancelled successfully. Another reason could be another service linked to your account that is still active. Don't worry, I can direct you to the right team who can check your billing details and discuss the refund options.

 

Concerns related to billing is handled by our Live Support Team. Our Billing and Collections representatives can view your account and check any services or billing attached to your account.

 

Here's how to contact Support:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. From there, select the Contact Us button and enter your concern in the description box.

  3. Once done, select Call us or Get a callback option.

 

To ensure we address your concern on time, check out our support hours.

 

For information and instructions on how to cancel a QBO account, see this link: Cancel your QuickBooks Online subscription or trial.

 

If you have any further questions about billing or have other concerns in QuickBooks that needs immediate attention, please tag me anytime. I'm always right here to help you. Have a nice day!

JoyceK2
Level 1

Need to talk to an agent?

yes

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