App written by basement dwellers who have never shipped a package in their lives.

Just replace QB with ODOO

QB has to get their cut

I think the Intuit executive VP of "customer success" is in the basement too and has never shipped a product. Do you think she has any idea as to what's going on with a MAJOR issue with their software? I highly doubt it. It seems like the criteria of these "success" officers getting promotions is making sure the product and support get worse. 

Going Live with Odoo tomorrow!  Been a QB Enterprise customer since 2011.  0 out of about a dozen tickets have been resolved in this time.  I have paid a small fortune for the software with quarterly price increases and 30 users.   It's sad that the shipping manager is what broke our patience.  I can't even estimate how much more it cost us having a broke system shipping ~100 packages every day.  Insane.  I have high hopes that Odoo will be doing it better than Quickbooks ever did.  I can honestly say though, in about 50 hours of training on Odoo so far, there was not a single question I asked that they didn't know the answer for immediately.  The response I got from QB when my old shipping manager stopped working and the new one didn't work at all was - "just wait longer" with no estimate of resolution.