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jen-kayenne
Level 1

QB desktop system outside of US

I am currently using QB desktop system outside of US. I'm facing the problem of QB exits without any error code or notification more often than before. Every time i log in, QB is loading and before it finishes, it just closes immediately. I stopped updating my windows system, but the problem is still there. I tried closed the QBCF Monitor Service, but nothing changes... What could be the reason? And how could I solve this problem? I use QB everyday and this is causing a big headache for the company.

20 Comments
AlexV
QuickBooks Team

QB desktop system outside of US

Hello there, jen-kayenne.

 

Let me help you with fixing this behavior of QuickBooks Desktop.

 

We have to make sure that you're using the latest update. If not, we can update it by following the steps in this article: Update QuickBooks Desktop to the latest release.

 

Also, we can repair your QuickBooks Desktop if this unusual behavior persists. You can follow these steps:

  1. Back up your company file.
  2. From the Windows Start menu, then select Control Panel.
  3. Select Programs and Features then Uninstall a Program.
  4. Locate and select QuickBooks, then Uninstall/Change.
  5. Click Continue Repair Next.
  6. Once it's done, select Finish.

I'll be here if you need more help with this. Have a great day!

Fiat Lux - ASIA
Level 15

QB desktop system outside of US

@jen-kayenne 

Which QB Desktop version (year) and Windows OS do you have? 

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi AlexV,

Thank you for your reply!

I used the QBwebpatch to check my update status, and it said it is the latest version. So I still don't know why my QB just closes on its own right after I log into the system....please help! thank you in advance.

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi Fiat Lux - ASIA,

I'm using QuickBooks: Premier Manufacturing and Wholesale Edition 2019 Release R12P

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi AlexV,

Thank you for your reply!

I used the QBwebpatch to check my update status, and it said it is the latest version. So I still don't know why my QB just closes on its own right after I log into the system....please help! thank you in advance.

Fiat Lux - ASIA
Level 15

QB desktop system outside of US


@jennifer-kayenne wrote:

Hi Fiat Lux - ASIA,

I'm using QuickBooks: Premier Manufacturing and Wholesale Edition 2019 Release R12P


Are you using Windows 8.1 or 10?

Try open your data file on trial license of QB 2020 Pro edition. Did encounter the same problem? 

FritzF
Moderator

QB desktop system outside of US

Thanks for getting back to us, @jennifer-kayenne.

 

If you already followed the steps shared by my colleague AlexV at the top and the issue persists, let's perform other troubleshooting steps to check if this is a data damaged.

 

That said, let's run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools will repair and notify you of any possible data damage within the file.

 

Here's how:

 

  1. In QuickBooks Desktop (QBDT), go to the File menu at the top to get to the Utilities and Rebuild Data.
  2. Choose OK. Follow the prompts to save a backup.
  3. Click OK once completed.
  4. Now, go back to File, then Utilities, and select Verify Data this time.

 

If QB detected no problem with your data, hit OK and close/reopen the program to double-check. However, if it finds an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below. Here's how:

 

  1. Locate and check the QBWin.log or QuickBooks.log files.
  2. Scroll to the bottom for the most recent Verify information.
  3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.

 

For additional information about the process, consider checking out this article: Resolve data damage on your company file.

 

Please know that I'm only a post away if you have any other issues or concerns. I'll be more than willing to assist. Have a wonderful day!

jennifer-kayenne
Level 1

QB desktop system outside of US

Hello @FritzF ,

Thank you for getting back promptly! The thing with your suggestion is that I can't even "go to the File menu at the top to get to the Utilities and Rebuild Data. and do the rest of the steps".....because QB will automatically close on its own right after I log in, while the page is still loading, it will close it.... I can't even click anything.........

Rose-A
Moderator

QB desktop system outside of US

Let's get you back up and running, jennifer-kayenne.

 

Running the QuickBooks Install Diagnostic tool is a good start when it comes to fixing program-related issues.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, restart your computer and open your QuickBooks again. You can refer to this article detailed steps and instructions: Fix QuickBooks Desktop install errors.

 

Additionally, you can go through these articles to other troubleshooting steps:

 

Unrecoverable Error: General Troubleshooting Steps

While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error)

 

Let me know if you have other questions or if you ran into a different situation below adding a reply below so I can look further into this. Have a lovely week.

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi @Rose-A ,

Thank you for your reply, I did run through the QuickBooks Install Diagnostic tool, and QB was running longer than before (yay!! at least it didn't close on its own right after I logged in). Unfortunately, after I finished creating a sales order, and tried to print, QB closed on me again..... what can I do now??? please help, thank you

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi @AlexV ,

I did what you suggested, but QB still closed on its own after i i logged in.... The photo below shows the image right before it closes, please help, thanks

Maybelle_S
QuickBooks Team

QB desktop system outside of US

I appreciate you taking the time to reach us back, @jennifer-kayenne.

 

Since the issue persists, I would suggest reaching out to our Technical Support Team to verify the main cause why QuickBooks won't open.

 

Here's how:

  1. Click the Help menu and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Ask a question and press Continue
  4. Click Let's talk.
  5. Choose to Get a callback.
  6. Select Confirm my call.

For more insights, you can visit the Support hours and types article. It contains an overview of how you can get a callback.

 

Feel free to post a comment below if you have any other questions. I'll be sure to get back to you.

Fiat Lux - ASIA
Level 15

QB desktop system outside of US

@jennifer-kayenne 

Prior to contact Support, you should isolate the issue. As I have mentioned earlier, opening your data on the trial license of QBD 2020 is a good start. You may define the rootcause on your data file, QuickBooks, or Windows.

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi, QB system has quit on me again.....every time there's a pop up window, QB will close automatically.... I tried repair the system by going to control panel and followed the steps...but still nothing worked.... Please help! thank you in advance

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi Alex, 

QB has quit on me again.... somehow it worked for a while, but today, the same problem happened again... every time there's a pop up window, QB will close automatically..... I tried repair the system by going to control panel and followed the steps you mentioned before, but still nothing worked.... Please help!! Thank you in advance!

 

thomas4
Level 3

QB desktop system outside of US

Jennifer,

 

Is the problem happening only when you try to open your particular data file? So if, for example, you were to double-click on the QB Desktop program, and *not* open your own file,  and instead create a brand new dummy company; would that work OK?

 

While I'm here: you started this thread by mentioning that you're using QB "outside of the US". That really shouldn't matter *unless* you're trying to to install and run a US version of QB on a machine which already had had a non-US version installed (or vice versa). So what exactly do you mean by "outside the US"?

JamesDuanT
Moderator

QB desktop system outside of US

Thanks for getting back to us, jennifer-kayenne,

 

Since the issue still persists after doing troubleshooting steps suggested in this thread, I'd recommend reaching out to our Technical Support Team. They can help you isolate what's causing the issue. It is also possible that QuickBooks versions are having component compatibility issues because of the region differences. To sort this out, you can follow the steps on the previous responses to contact our support or use this link: Contact the QuickBooks Desktop customer support team.

 

We'll be right here if you need additional assistance.

jennifer-kayenne
Level 1

QB desktop system outside of US

Hi @thomas4 

 

I tried creating a test company file, but there was an error.... i've attached a screenshot of the error message for reference.

 

I'm currently using the QB system in Asia, I'm not sure could it be the server problem or what.... but I've encountered this kind of problem from time to time... Sometimes it works just fine, but sometimes it just closes automatically right after I log in

thomas4
Level 3

QB desktop system outside of US

Hi Jennifer,

 

I can't open that screenshot file. It seems to be damaged in some way.

 

Are you using QuickBooks Desktop or QuickBooks Online? I ask because at first you referred to "QB desktop system", but then you talked about a "server" and you are concerned about being outside the US, so that might mean you're on QB Online. Or is it that  you are using QuickBooks Desktop but in multi-user mode, where the data file is stored somewhere else?

 

I'm going to assume you're not on QB Online -- the problems you're describing don't seem consistent with that. So here are three things to consider, assuming you're using QB Desktop.

 

  1. If you have installed more than one country version of QB on your machine, that will break things. I doubt it will damage your file, but it'll need fixed. But by the sounds of what you are saying, this is NOT the problem, because you're saying you do sometimes get things to work.
  2. It's possible your QB Desktop program has simply gotten itself damaged. It happens, and not just to QB. In that case, I'd make sure you have a copy of your data file -- you don't need the QB program to run and make a backup; literally just make a copy of the file. Make two! THEN, *completely* uninstall QB, and reinstall it again. But, again based on what you've been saying, I'm doubtful this is the problem. Not impossible though. FINALLY:
  3. If you have a multi-user QB Desktop, so that several of you can access the one data file which is lept back home on a QB server, and you're doing that over a VPN (for example), then I can't say for sure but I reckon its likely that simple internet delays and patchiness could cause the problems you're describing. In thi case, your data is fine, your program is fine, you may just need a better internet connection.

Those are guesses though, since I'm still unclear as to exactly what your setup us. But maybe they'll give you something to consider.

 

 

Fiat Lux - ASIA
Level 15

QB desktop system outside of US


@jennifer-kayenne wrote:

Hi @thomas4 

 

I tried creating a test company file, but there was an error.... i've attached a screenshot of the error message for reference.

 

I'm currently using the QB system in Asia, I'm not sure could it be the server problem or what.... but I've encountered this kind of problem from time to time... Sometimes it works just fine, but sometimes it just closes automatically right after I log in


@jennifer-kayenne 

I tried creating a test company file, but there was an error.... i've attached a screenshot of the error message for reference.

Does the same error code persist from time to time? 

 

I'm currently using the QB system in Asia, I'm not sure could it be the server problem or what.... but I've encountered this kind of problem from time to time... Sometimes it works just fine, but sometimes it just closes automatically right after I log in

Which QuickBooks US version do you have? e.g Premier 2020?

Which Windows OS do you have? 

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