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Level 2

QuickBooks RDS Server Certificate Revoked

HELP!  I've been a QuickBooks and QuickBooks POS user for over ten years (several versions of both).

I use the RDS Server to connect my POS computer (QuickBooks POS v12 r19) to my back office computer (QuickBooks Desktop Pro 2018). All has been fine until this afternoon.  My back office computer is getting an "Application with Revoked Certificate" message ("revoked by its certification authority") and will not start.  How can I correct this???

Solved
Best answer 03-06-2020

Best Answers
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Level 2

QuickBooks RDS Server Certificate Revoked

I've resolved my issue.

Unfortunately QB decided that RDS was no longer an option and pulled it from up without notification.

I cant vouch for other configurations but on POS v12 and QB Desktop v18 you will need to have a (non-running) copy of QuickBooks on the POS workstation.  Learn how to set it up by going to the POS Help and find the QuickBooks Financial Software Installation Options help screen.  On that screen you will find that you were using option 3 (RDS) but now you need to use option 2; QuickBooks Installed on Point of Sale Server Workstation and Another Network Workstation.  Pretty straightforward but a couple of gotchas:  you cant be running QuickBooks Desktop simultaneously on both computers (you only need to run it on the POS computer to set it up then close it), you want to have two different Admin logons for QuickBooks Desktop and you need to set QuickBooks Desktop into multi user mode ( https://quickbooks.intuit.com/learn-support/en-ca/apps-integrations/set-up-and-install-a-multi-user-... ) .

Took me about 2 hours with a little trial and error.

Good Luck!

View solution in original post

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Level 2

QuickBooks RDS Server Certificate Revoked

It works! I have confirmed it with 3 clients using the new RDSServer.exe (v14.0.0.34). Our application is able to send QB transactions from a remote computer to QB Desktop via RDS Server successfully again.

(ref https://help.developer.intuit.com/s/question/0D54R00006xRtvYSAS/quickbooks-remote-data-sharing-serve...)

View solution in original post

16 Comments
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Level 1

QuickBooks RDS Server Certificate Revoked

I am having the exact same problem. It started earlier today as well. Hopefully there is a fix. This is very vital to my business.

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Level 2

QuickBooks RDS Server Certificate Revoked

Critical for me too. I’m freaking out. Also posted on Reddit, Twitter and Facebook. Any other resources /boards that you know about to get an answer?

Highlighted
Level 1

QuickBooks RDS Server Certificate Revoked

Have you found a fix for this problem yet? My system did this to me yesterday about the same time as yours and still no fix found on my end

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Moderator

QuickBooks RDS Server Certificate Revoked

Thank you for reaching out regarding this error message. My best recommendation would be to contact Point of Sale technical support. The team's contact info can be found here:

 

https://intuit.me/ContactPymts38

 

They will be able to assist and get you up and running again!

 

Thanks,

Lucas

Highlighted
Level 1

QuickBooks RDS Server Certificate Revoked

This isn't right. I called and they immediately are trying to get me to upgrade my software. There is obviously a common problem that happened yesterday. I imagine there will be many more people that are having this problem but haven't realized it yet. Quickbooks has to fix this for their many customers.

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Level 2

QuickBooks RDS Server Certificate Revoked

According to support:

"As of now, RDS setup is no longer recommended since it causes disruption on the database. If your main goal is to sync POS and QB, we can set it up so long as the PCs are connected on same network."

Highlighted
Level 2

QuickBooks RDS Server Certificate Revoked

They wanted me to upgrade too but v18 is really little difference from v12.  I guess I'm going to install QuickBooks on my POS server and map to my QB data.

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Level 1

QuickBooks RDS Server Certificate Revoked

this is happening to me also!

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Level 1

QuickBooks RDS Server Certificate Revoked

Same error occurred to us yesterday too.  Using QB Enterprise 19 and had QB RDS Server setup so our company's internal app could do Sales Orders & Invoicing automatically.  Hopefully a solution will be found soon.

Highlighted
Level 2

QuickBooks RDS Server Certificate Revoked

I've resolved my issue.

Unfortunately QB decided that RDS was no longer an option and pulled it from up without notification.

I cant vouch for other configurations but on POS v12 and QB Desktop v18 you will need to have a (non-running) copy of QuickBooks on the POS workstation.  Learn how to set it up by going to the POS Help and find the QuickBooks Financial Software Installation Options help screen.  On that screen you will find that you were using option 3 (RDS) but now you need to use option 2; QuickBooks Installed on Point of Sale Server Workstation and Another Network Workstation.  Pretty straightforward but a couple of gotchas:  you cant be running QuickBooks Desktop simultaneously on both computers (you only need to run it on the POS computer to set it up then close it), you want to have two different Admin logons for QuickBooks Desktop and you need to set QuickBooks Desktop into multi user mode ( https://quickbooks.intuit.com/learn-support/en-ca/apps-integrations/set-up-and-install-a-multi-user-... ) .

Took me about 2 hours with a little trial and error.

Good Luck!

View solution in original post

Highlighted
Level 1

QuickBooks RDS Server Certificate Revoked

Did they give you instructions? I've been through chat & 3 phone calls- on hold currently-  no solution yet.

Highlighted
Level 2

QuickBooks RDS Server Certificate Revoked

We are getting the same issue, only as of today. Our app connects to QB RDS Server for sending billing transactions and now RDS Server gets the 'Revoked Certificate' error when it tries to connect with QB Desktop. Happened with QB 2016 and 2020 both on Windows 10.

 

Need a solution ASAP as it will break all of our customers reliance on this.

Highlighted
Level 2

QuickBooks RDS Server Certificate Revoked

 
Highlighted
Level 1

QuickBooks RDS Server Certificate Revoked

We are running into the same issue. We are having company's internal app posting sales transactions to QB via RDS.

 

Seems like when RDS tries to access company file, QB is validating the digital signature certificate with its issuer to check if certificate has been revoked. I manually verified if certificate is revoked, seems like certificate is not revoked but CA is giving a generic message of expired certificate.

 

Here are the detailed steps:

Right click on RDSServer.exe goto the properties and digital signature

I saved the digital signature certificate to a file called intuit.cer

I also saved the issuer's certificate to verisign_ca.crt.

 

Get OCSP URL from intuit.cer

openssl x509 -in intuit.cer -noout -ocsp_uri
    http://ocsp.verisign.com

 

Send  request to  OCSP URL:

openssl ocsp -issuer verisign_ca.cer -cert intuit.cer -text -url http://ocsp.verisign.com
OCSP Request Data:
Version: 1 (0x0)
Requestor List:
Certificate ID:
Hash Algorithm: sha1
Issuer Name Hash: 3FC6409FC877C9AFB190E8CEB9F0D459E121E8FC
Issuer Key Hash: 46C669A30E4A141ED54CDA5263173F5E36BC0DE6
Serial Number: 320D643E2BF87E0BECA15DA7EBD1BF32
Request Extensions:
OCSP Nonce:
0410F5F0BDBC73283EC65DF2E426F1C30D7E
Responder Error: unauthorized (6)

 

Check the explanation of unauthorized (6) response by digicert. As per the following article the certificate is expired not revoked.

https://knowledge.digicert.com/solution/SO22631.html 

 

I checked the same thing with the digital signature certificate for WB2019ENT and I am getting the same response from the issuer (Symantec).

 

 

To me it seems like RDS6 (file version 8.xxxx) has been signed with digital signature certificate from Verisign and Verisign (now Paypal) is not validating OCSP request for some reason.

 

Someone from Intuit should take this up with Verisign/Paypal to check with them that why they are not validating the OCSP requests.

 

 

 

 

 

 

 

 

Highlighted
Level 1

QuickBooks RDS Server Certificate Revoked

Good afternoon it seems QBs development resolved the issue.

Please go to the following page to get links for new RDS Setup files.

 
Highlighted
Level 2

QuickBooks RDS Server Certificate Revoked

It works! I have confirmed it with 3 clients using the new RDSServer.exe (v14.0.0.34). Our application is able to send QB transactions from a remote computer to QB Desktop via RDS Server successfully again.

(ref https://help.developer.intuit.com/s/question/0D54R00006xRtvYSAS/quickbooks-remote-data-sharing-serve...)

View solution in original post

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