This is a quick follow-up to help those of you on this thread who lost their Internet Explorer capabilities on their Window 10 Home software as a result of a Windows update to removed it. I too lost IE and that's when I began having problems running Quickbooks. and began receiving the infamous " You need Internet Explorer" error when starting Quickbooks.

I did everything I could to restore IE on the PC and have even been emailing Microsoft' product team who are responsible for helping clients move their IE apps to Edge.

To be clear, users should still be able to go to the apps area of Windows 10 and enable Internet Explorer, but many can not any more. Checking the enable box doesn't work after the ghost update broke that feature for some users.

Nothing worked until today decided to try one more thing to get Internet Explorer up and running again on test PC the was broken by the update. From the affected computer, I downloaded the Microsoft Windows 10 Media Creation tool ( ) and from the affected PC, I ran the option to: "Create Windows 10 installation media"using the " " button near the bottom of the page. Once it downloaded I ran the tool and chose to update the PC I was working on rather than create new media. During the process, I made the selection to keep all my existing files and programs. The tool worked its magic for about 45 minutes and when it was done, I was able to go into the apps area and successfully re-enable Internet Explorer. Upon doing so, Quickbooks 2011, 2014 an 2021 all worked again on this PC.

Microsoft's team told me they will work with Intuit to assist them with moving to Edge compatibility but at least for now, people who were dead can try the above and hopefully restore IE to get them by.

Good luck and Happy Friday everyone!

I did the Media Creation Tool & it Worked!! I think this is all due to Virus software updates turning off IE. I hate Norton. It had updated and all hell broke loose.

I just tried this, it reloaded Edge and IE does not show up on my apps list. :-(

Over a year later and we still can't get past this IE issue... WHEN IS BROWSER SUPPORT COMING????

This isn't the impression we want you to leave with, @Aegisns.

At the moment, we don't have a recent update about the browser. Rest assured you will be receiving a notification about the changes. Please refer to my colleague's @Ethel_A post above.

To view the complete system requirements, check this out: System requirements for QuickBooks Desktop 2022.

Please know that you're always welcome to swing by if you have follow-up questions or concerns with browsers and QuickBooks. I'll be around for you. Have a good one.

@ShiellaGraceA @katherinejoyceO @Catherine_B @Ethel_A

In my previous posts

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

and

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

Over the phone, tech support reassured me that my 2018 Pro version did not required IE anymore. So I eventually tried to install the Windows update 21H2 which removes IE. So I did install the update and my QBPro2018 have been running fine for the last few months. I do not run payroll.

In short, it appears we are not only getting mixed signals from Intuit, customers are also getting mixed results with the IE dependency.

@ShiellaGraceA @katherinejoyceO @Catherine_B @Ethel_A

In my previous posts

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

and

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

Over the phone, tech support reassured me that my 2018 Pro version did not required IE anymore. So I eventually tried and installed the Windows update 21H2 which removes IE. My QBPro2018 have been running fine without IE for the last few months. I do not run payroll.

In short, it appears we are not only getting mixed signals from Intuit, customers are also getting mixed results with the IE dependency.

***********INTERNET EXPLORER IS TOTALLY MISSING SOLUTION***********

- Click on Start then Settings.

- Go to Apps | Apps and Features.

- If you don't see Internet Explorer, click on "Manage Optional Features"

- Click "Add A Feature"

- Internet Explorer (hopefully) is in the list to add or enable.
- Restart your computer when done so it takes effect.

This. Use this in the future.

I had the problem of uninstalling IE 11 at my bank's direction and then QB would not run. Microsoft said to update Windows 10 to Version 21H2 to solve the problem. It did. The reinstalled version has IE buried in it. If you need the link to do this here it use: Download the Windows Media Creation tool: https://go.microsoft.com/fwlink/?LinkId=691209 Run the tool, and then choose the Update/Upgrade option.

JAN 19, 2022 -- Just got off the phone with Enterprise support regarding this issue.  IE 11 is still required to run even the latest version of QBs desktop 2022 version with full updates, at least the Enterprise version anyway, not sure about PRO.  Canada versions have been reconfigured to use Chrome now, however US versions are still required to run IE11.  Windows 21H2 and Windows 11 cannot run Quickbooks desktop at all.  You'll have to go back to 21H1 or earlier OS to even get it to open a company and even then you have to enable IE11 support in these OSs.  No ETA on when they will change to Chrome for the US.  Seems you are luckier if you have a Canada version (only sold to a Canadian address BTW).  

Microsoft Edge has a setting for opening old Internet Explorer links. To enable it go to: edge://settings/defaultBrowser

Choose "Let Internet Explorer open sites in Microsoft Edge" and "Allow sites to be reloaded in Internet Explorer mode"

It's 2022 and QuickBooks phone support is STILL telling me to download Internet Explorer.

We have downloaded and installed Enterprise 2022 and it opens clients and works but the internet connection does not work.  We have Internet Explorer and Edge on the server but it still cannot verify payroll because it cannot connect.  It gives an error 12029 for which I have not been able to find a workable solution.  We have 64 bit computer, and our internet works fine with E S 2019 but not ES 2022.   Does anyone have a solution?

We must vacate 2019 by 5/31/22 in order to use Enhanced Payroll.  Urgent as i have many to convert.

I can help you resolve the error 12029 to download payroll of QuickBooks Desktop (QBDT) update, @DMH.

You'll encounter error 12029 is caused by misconfigured browser and security settings, or an application such as an antivirus or firewall program is preventing the update from taking effect.

You can resolve this by connectivity and setup testing. Refer to the following information:

• Download and install the QuickBooks Tool Hub, then run the TLS 1.2 Readiness tool. This will update your operating system to be compliant. See this article for detailed guidance: TLS 1.2 for QuickBooks Desktop for Windows.
• Verify if you've set Internet Explorer as your default web browser. Check out this article for more information on how to do it: Set Internet Explorer to be your default browser.
• Check that you can visit secure websites outside of QuickBooks Desktop, such as your financial institution's sign-in page.

Visit this reference for more information about the error you're having and resolving it: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.

If none of the above solutions work, try downloading and installing the latest updates or installing and uninstalling QBDT in selective startup mode. It'll be certain that no other application restricts you from completing your task. Refer to these articles:

• Update QuickBooks Desktop to the latest release
• Install or uninstall QuickBooks in Selective startup

Let me know if you need further help with resolving the error you're having. I'm always glad to help in any way I can. Have a great rest of the day!

MaryJoyD

I do have Internet Explorer loaded on my server where QB Enterprise Solutions 2022 is loaded.  i can use it to go to other secure locations as I tested it today.  I have it set as my default browser.  It works with E.S. 2019.

i had Tool Hub installed and i updated it to the latest version. E.S. 22 still will not verify payroll.  WE have recently installed version 2022 so I would assume it is up to date but I cannot update it because the internet does not connect.  You said to run TLS 1.2 Readiness Tool but i cannot locate it in Tool Hub.  How do I find it.?

I see by looking at the community many users are having problems because of Internet Explorer dependency and no one seems to have a solution.  Due to payroll concerns I must move to 2022 on all my clients.  Version 2022 is accessible for use but just not anything connected to internet such as payroll and updates.

i found the TSL 1.2 program in Tool Hub and ran it .  I received the message your system is now TSL 1.2 compliant.  i opened ES 22 as administratior but received same problem, will not connect.

Let me help you get rid of the TLS 1.2 error and get you back on track, DMH.

To open QuickBooks without getting the error, let's perform the following steps: 

1. Open IE 11.0.21 
2. Go to the Settings and choose Internet Options.
3. Click Advanced and select Security.
4. Uncheck TLS 1.0, 1.1, and ensure that TLS 1.2 has a checkmark.

I've also added this link to learn more about TLS 1.2: TLS 1.2 for QuickBooks Desktop for Windows.

Verify if you've set Internet Explorer as your default web browser. Check out this article for more information on how to do it: Set Internet Explorer to be your default browser.

Just in case you need help in troubleshooting QuickBooks Desktop and Internet Explorer, take time to read this article: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.

Also, QuickBooks Desktop may be unable to connect to the internet at times, causing updates to fail. This could be due to incorrect browser and security settings, or because an application such as an antivirus or firewall program is preventing the update from taking place.

However, if you keep getting the error about TLS let's run a repair on your QuickBooks. It replaces all damaged installation files of the software. Additionally, this usually resolves corruption issues, such as being unable to open the file or preventing you from performing common tasks.

To repair QuickBooks, you can refer to these steps: 

1. On your computer, click on the Windows Start menu.
2. In the search field, enter Control Panel.
3. On the Control Panel page, choose Programs and Features or Uninstall a Program.
4. Select QuickBooks Desktop and Uninstall/Change. 

Visit this reference for more information about if you receive an error you're having and resolving it: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.

If none of the above solutions work, try downloading and installing the latest updates or installing and uninstalling QBDT in selective startup mode. It'll be certain that no other application restricts you from completing your task. Refer to these articles:

• Update QuickBooks Desktop to the latest release
• Install or uninstall QuickBooks in Selective startup

You can always get back to us by leaving a comment below. The Community is ready to back you up if you need additional help with this matter or QuickBooks in general. Take care!

Yeah can not go to QB desktop help cause I cannot even open QB!!

Nice to have you joined this thread, @lbjreim. 

Several factors are affecting QuickBooks not to open correctly. A couple of them are technical errors that can be caused by the system and environmental problems in addition to how QuickBooks interacts with these variables. 

You can resolve this by connectivity and setup testing. Refer to the following information:

• Download and install the QuickBooks Tool Hub, then run the TLS 1.2 Readiness tool. This will update your operating system to be compliant. See this article for detailed guidance: TLS 1.2 for QuickBooks Desktop for Windows.
• Verify if you've set Internet Explorer as your default web browser. Check out this article for more information on how to do it: Set Internet Explorer to be your default browser.
• Check that you can visit secure websites outside of QuickBooks Desktop, such as your financial institution's sign-in page.

You can also check this link for more details about the process: Update QuickBooks Desktop to the latest release.

If you've already done with those steps and you can't still access your desktop, I suggest contacting our Contact QuickBooks Desktop support. Ensure to check their support hours to know their availability: Support hours and types.

I've also added this link that provides additional troubleshooting steps in accessing your QBDT: QuickBooks Desktop doesn't start or won't open.

Let me know in your reply if you have any follow-up questions about managing your QuickBooks. I'll be more than happy to back you up. Have a great week ahead!

Thanks for your reply.  i tried every thing you mention and nothing worked.  I called for support and got a claim # and although the gentleman was concerned and tried, he was not able to render any help.  He finally suggested uninstall and reinstall.  i did not try that.  I discussed the procedures with our server I T man and he reviewed the settings and procedures that Intuit has suggested, double checked me to see that Internet explorer was in accordance with their requirements.  Then he said there is one major setting they did not address and he set it and we tested.  it appeared to be the fix.  I will retest as soon as i have a minute, but on a quick test, it verified payroll and pulled down updates so it was connecting.  Solution:  open Internet Explorer, click on Settings (gear), choice internet options, choose programs tab, choose the selection "always in Internet Explorer".  Be careful not to choose the selection that looks like it except it adds "..on the desktop.

Hello!  You said that you figured out how to get around QB's requiring internet service to run Desktop Premier Plus Subscription??  Can you please tell me how?  We have to update and I am ticked that QB is now saying that we HAVE to have internet service for the new Desktop subscription version to even run.  We are in a rural area with unreliable internet - hence why we have the Desktop version.  I am REALLY getting sick of Quickbooks trying to take control of customers' data files.

I appreciate any help you can offer.  Thank  you!

I understand your situation but no I was not trying to get around the internet requirement.  I was trying to make Internet Explorer work with QB and they could not tell me how to do it.  Internet Explorer would work with version 19 but not 22 and our I.T. person located the problem.  But we still must have internet connection and internet Explorer to update and to do payroll .   My personal belief is that Intuit makes more money for QB online and they are trying to push everyone to go online instead of using desktop.   Since they have millions of QB users i do not understand why they do not fix the problem but i think it is all a money problem.  sorry i cannot help you.if they won't send a CD with the program and any updates.

I am really losing patience. Groundhog day : every month or so a new "level 1" or "level 2" support person comes here and lectures how to reinstall Internet Explorer.

That not what's being expected.

Users report that it's still not working with payroll.

Users expect that Intuit addresses the issue, fixes this dependency once and for all, and release and new version that will work on the most recent versions of Windows WITHOUT Explorer. 

Could this be clearly understood and addressed ?