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grassgr
grassgr
July 16, 2020
Question

QuickBooks requires Internet Explorer

  • July 16, 2020
  • 157 replies
  • 237 views

Since Microsoft is cancelling their support of Internet Explorer, and recommend using Edge as your browser, our business has uninstalled the program on our PCs. Now when i try to open QuickBooks 2019 or 2018 for Accountants I receive the following error message:

Internet Explorer is turned off in your copy of Windows, but QuickBooks needs it to work properly. Please turn on Internet Explorer. You can find out how to do this on Windows support site.

http://windows.microsoft.com/en-us/windows/support

 

How can I use Edge as my browser for QuickBooks instead of Internet Explorer? Especially when I cannot even open QuickBooks to change the settings? Please help!

    157 replies

    Show previous replies
    JeffHasenauer
    January 19, 2022

    JAN 19, 2022 -- Just got off the phone with Enterprise support regarding this issue.  IE 11 is still required to run even the latest version of QBs desktop 2022 version with full updates, at least the Enterprise version anyway, not sure about PRO.  Canada versions have been reconfigured to use Chrome now, however US versions are still required to run IE11.  Windows 21H2 and Windows 11 cannot run Quickbooks desktop at all.  You'll have to go back to 21H1 or earlier OS to even get it to open a company and even then you have to enable IE11 support in these OSs.  No ETA on when they will change to Chrome for the US.  Seems you are luckier if you have a Canada version (only sold to a Canadian address BTW).  

      ashberg
      February 4, 2022

      Microsoft Edge has a setting for opening old Internet Explorer links. To enable it go to: edge://settings/defaultBrowser

      Choose "Let Internet Explorer open sites in Microsoft Edge" and "Allow sites to be reloaded in Internet Explorer mode"

      It's 2022 and QuickBooks phone support is STILL telling me to download Internet Explorer.

        DMH
        March 12, 2022

        We have downloaded and installed Enterprise 2022 and it opens clients and works but the internet connection does not work.  We have Internet Explorer and Edge on the server but it still cannot verify payroll because it cannot connect.  It gives an error 12029 for which I have not been able to find a workable solution.  We have 64 bit computer, and our internet works fine with E S 2019 but not ES 2022.   Does anyone have a solution?

        We must vacate 2019 by 5/31/22 in order to use Enhanced Payroll.  Urgent as i have many to convert.

        TirzahC
        Level 4
        March 14, 2022

        i found the TSL 1.2 program in Tool Hub and ran it .  I received the message your system is now TSL 1.2 compliant.  i opened ES 22 as administratior but received same problem, will not connect.


        Let me help you get rid of the TLS 1.2 error and get you back on track, DMH.

          

        To open QuickBooks without getting the error, let's perform the following steps: 

        1. Open IE 11.0.21 
        2. Go to the Settings and choose Internet Options.
        3. Click Advanced and select Security.
        4. Uncheck TLS 1.0, 1.1, and ensure that TLS 1.2 has a checkmark.

        I've also added this link to learn more about TLS 1.2: TLS 1.2 for QuickBooks Desktop for Windows.

         

        Verify if you've set Internet Explorer as your default web browser. Check out this article for more information on how to do it: Set Internet Explorer to be your default browser.

         

        Just in case you need help in troubleshooting QuickBooks Desktop and Internet Explorer, take time to read this article: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer settings.

         

        Also, QuickBooks Desktop may be unable to connect to the internet at times, causing updates to fail. This could be due to incorrect browser and security settings, or because an application such as an antivirus or firewall program is preventing the update from taking place.

         

        However, if you keep getting the error about TLS let's run a repair on your QuickBooks. It replaces all damaged installation files of the software. Additionally, this usually resolves corruption issues, such as being unable to open the file or preventing you from performing common tasks.

         

        To repair QuickBooks, you can refer to these steps: 

        1. On your computer, click on the Windows Start menu.
        2. In the search field, enter Control Panel.
        3. On the Control Panel page, choose Programs and Features or Uninstall a Program.
        4. Select QuickBooks Desktop and Uninstall/Change. 

        Visit this reference for more information about if you receive an error you're having and resolving it: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.

         

        If none of the above solutions work, try downloading and installing the latest updates or installing and uninstalling QBDT in selective startup mode. It'll be certain that no other application restricts you from completing your task. Refer to these articles:

        You can always get back to us by leaving a comment below. The Community is ready to back you up if you need additional help with this matter or QuickBooks in general. Take care!

        Ace2020
        April 19, 2022

        So now it's 2 years later and even closer to the IE decommissioning.  To meet other security requirement we have been required to prove IE11.

         

        I am astonished at the number of ways intuit can screw something up.  Over the years it has been fascinating to see how clueless the developers are as to how the users interact with the product.  This is another classic issue (again).

          cjvezeau
          May 17, 2022

          I would like to clearly spell out what is happening here. Intuit is not throwing resources at this problem because they want people to move to their online version. What they are failing to understand is that their customer base are small businesses that depend on cash flow. When I can't opened Quickbooks to send and receive invoices. That is a cruel approach to demanding people switch products.

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