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Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer

NEW! Enhanced computing power (64-bit compliant)
Included with: QuickBooks Desktop Pro Plus, Premier Plus, Accountant Plus 2022 and all editions of Desktop Enterprise 22.0.

 

Accessible: Users will only be able to install QuickBooks Desktop 2022 for computers running 64-bit Windows. To confirm the successful install of 64-bit, launch QuickBooks Desktop. Using a Windows keyboard select the F2 key. The Product Information window displays. At the top and center of this window, you will see your product edition, maintenance release, and “(64-bit)” listed.

 

Features: QuickBooks is noticeably quicker, which allows users to complete accounting tasks faster. Enhanced computer power with 64-bit helps to stay compliant with modern operating system standards. 64-bit computer power will help to maintain seamless third-party integrations by utilizing preferred developer infrastructure.

 

Note: Desktop 2022 is not compatible with 32-bit computing. Customers on 32-bit software and hardware must upgrade to 64-bit compatible hardware and software to be able to use QuickBooks Desktop 2022. See QuickBooks Desktop 2022 system requirements.

 

The potential issue is that it still mentions IE11 (32 bit) in the system requirement document. That's why we have to wait until they release it next week. 

gconsult
Level 3

QuickBooks requires Internet Explorer

Thank you for that clarification. Finally having QB as a 64-bit application is a good thing, even if they are late to the game as usual. 

 

ritzypooh
Level 1

QuickBooks requires Internet Explorer

2019 pro

Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer

@ritzypooh 

Consider to clean install your QBD 2019.

https:// quickbooks.intuit.com/learn-support/en-us/install-or-update-products/clean-install-quickbooks-desktop/00/201980

 

KMagilavy
Level 2

QuickBooks requires Internet Explorer

how would a new install affect the need for IE11?

Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer

@KMagilavy 

You should try it. Half of our team is running QBD 2012-2021 on Win 10 version 20H2. We dare not upgrade to 21H1 at this time

gconsult
Level 3

QuickBooks requires Internet Explorer

That leaves you only 7 months before you have to upgrade from 20H2 (MS ends support in May 2022).  and of course, that's hoping that none of your users click on the upgrade before then. 

Hopefully Intuit will get on the ball before then.

As it is, I wouldn't be surprised if there are a lot of irate customers over the next few months after Windows 11 releases tomorrow.

 

10293847
Level 2

QuickBooks requires Internet Explorer

Did that, no success

Kristine Mae
Moderator

QuickBooks requires Internet Explorer

It looks like you've tried Fiat Lux - ASIA's recommendation, 10293847. We want to ensure your issue gets fixed.

 

I suggest reaching out to our customer care support so an agent can take a better look at it. Here's how:

  1. Click Help inside QuickBooks.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter your concern in the description field, then click Continue.
  5. Select either Message an Agent or Talk to a Specialist.

Feel free to take note of the support hours so you can get hold of a live agent.

 

We're available 24/7. You're always welcome to post if you have other concerns. Keep safe!

Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer

@10293847 

What did you do? Did you clean install QBD 2021 on Win 10, or else? For some cases, we had to install the trial license of an outdated version (e.g QBD 2015) in compatibility mode Win 7 to trigger the installation of IE.

jcweb
Level 2

QuickBooks requires Internet Explorer

WHAT?  This whole thread is going the wrong direction!!!!!

My original post was about IE as the only browser allowed because of the security. NOT AN INSTALL!

 

WILL THE QUICKEN TEAM PLEASE TRY AND ANSWER A QUESTION CORRECTLY?

Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer


@jcweb wrote:

WILL THE QUICKEN TEAM PLEASE TRY AND ANSWER A QUESTION CORRECTLY?


 

Quicken Team? You should ask the question to Quicken Community.

TirzahC
QuickBooks Team

QuickBooks requires Internet Explorer

Hi, jcweb.

 

I understand that you don't want to use that browser.  As this moment, QuickBooks Desktop is still using the IE 11, it  relies on integration with Microsoft products. This browser will continue to receive security updates and technical support for the lifecycle of the version of Windows on which it is installed. I'm more than happy to give this feedback to our developers. I'd also suggest sending feedback . Just go to the Help menu, click Send Feedback Online, then choose Product Suggestion. Requests entered there will be considered by the software engineers for inclusion in future updates.

 

For additional reference, you can check this article to learn more about the system requirements in QuickBooks: 

 

If you're using Quicken , you can use this link to get in touch with them: How to Contact Quicken Support. It provides several ways on how to contact them.

 

Don't hesitate to post again here if you have other questions or concerns with your IE issues. I'm always around happy to help. Take care and stay safe!

BD Hodge
Level 2

QuickBooks requires Internet Explorer

I have posted in other threads about how Microsoft is going to retire Internet explorer very soon. They are not going to provide updates they are not going to provide a way to install the software. The programmers at QuickBooks need to get it together and stop using Internet explorer within the program.

Mike Vail
Level 2

QuickBooks requires Internet Explorer

I'm so tired of seeing people suggest stuff contacting support or sending feedback for help.

 

Bottom Line: IE is still REQUIRED for even the latest versions of Quickbooks Desktop, IE no longer works, can no longer be reinstalled and can no longer be accessed for many people on the latest versions of Windows 10 Home Edition.

 

To date, in spite of their users begging for help, no published resolution has been delivered to their QBD use by Intuit, who knows their program is dead until they fix it!

 

Moderators, please stop insulting our intelligence with the same suggestions that don't work and never have. And stop asking us to call support. It's a waste of time for the users and the technicians. THEY CAN'T HELP US!

Mike Vail
Level 2

QuickBooks requires Internet Explorer

I, and surely everyone else reading this thread, are wondering why the moderators constantly send us to contact Support when there is no published solution by Intuit for this problem! Please stop doing this!

 

The fruitless calls to support and the negative results they bring only makes us more frustrated because they can't help! If they had a solution, they would have published it long ago to avoid people from calling support and getting nowhere! PLEASE STOP THIS!

Mike Vail
Level 2

QuickBooks requires Internet Explorer

Has anyone on this thread lost access to Internet Explorer on Windows 10 Pro? I've only seen this impacting Windows 10 home PCs. PCs running Windows 10 Pro seem to be unaffected even with the latest updates to Windows 10.

Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer

@Mike Vail 

Try installing an older version (eg QBD 2015) to trigger your machine to also install IE. Otherwise, install the QBD 2022 trial license once it becomes available.

gconsult
Level 3

QuickBooks requires Internet Explorer

@Fiat Lux - ASIA assuming installing QB 2015 works to install IE, where are you recommending people go to download QB15?

I'm not seeing anywhere on QB's site to download anything other than buying the latest version.

Fiat Lux - ASIA
Level 15

QuickBooks requires Internet Explorer

@gconsult 

Download the installer file from the site

https://downloads.quickbooks.com/app/qbdt/products

 

Contact us in private and we may share the trial code. Bear in mind, this workaround didn't work for everyone.

Mike Vail
Level 2

QuickBooks requires Internet Explorer

Thank you for the idea @Fiat Lux - ASIA

 

I downloaded and installed Quickbooks Desktop Pro 14 and no luck. Same IE error on startup. We knew that might happen but it was worth a try.

 

I posted about this problem on the Microsoft forums and one of their employees was good enough to help submit a email request to the Microsoft Team responsible for helping users with implementing Microsoft Edge's IE compatibility. We'll see how that does. If I works out, I'll post the results here for everyone.

 

Take care,

Mike Vail

leidy45
Level 1

QuickBooks requires Internet Explorer

I worked with quickbooks yesterday and today went to do payroll and it said that  internet explorer is not on the computer I am using and I can't open quickbooks I use microsoft edge on windows 10 how can I reslove this issue.  I tried to install internet explorer but it wouldn't let me, I need help asap

Catherine_B
QuickBooks Team

QuickBooks requires Internet Explorer

Hello there, leidy45.

 

Every version of QuickBooks has its corresponding system requirements. Here's an article where you find out more about QuickBooks Desktop 2020 system requirements which include the supported Operating System, Database Servers, Browser Requirements, and more: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.

 

You'll want to reach out to our Phone Support Team so they can assist you immediately and you'll be able to run payroll. You can click here for more info about our support hours and types. 

 

Let me know if you have follow-up questions. Just mention my name, and I'll get back to you. 

BD Hodge
Level 2

QuickBooks requires Internet Explorer

Is there any update on whether QB 2022 no longer uses Internet Explorer.  I know they've finally upgraded to a 64-bit version, but I can't find the information anywhere about the IE requirement.  

As Microsoft is removing IE permanently from Windows very soon, this is really important to know.  

 

"After June 15, 2022, the Internet Explorer desktop application will be out of support and disabled, automatically redirecting users to Microsoft Edge. Organizations with Internet Explorer websites or apps are encouraged to move over to Internet Explorer mode in Microsoft Edge will be supported through at least 2029."

Ethel_A
QuickBooks Team

QuickBooks requires Internet Explorer

Hello, @BD Hodge.

 

I'm here to share some information about the QuickBooks Desktop 2022 system requirements. 

 

Our engineers are aware of the Internet Explorer discontinuation. Currently, we have a system requirement that still includes Internet Explorer. No worries, for any changes, you will receive a notification. 

 

Here is an article for the complete system requirements: System requirements for QuickBooks Desktop 2022.

 

Additionally, you can check this article if you will have an issue opening QuickBooks Desktop: QuickBooks Desktop doesn't start or won't open.

 

You can get back to me if you have additional questions about the QuickBooks Desktop 2022 system requirements. I'll be around to help you out. Take care!

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