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Ethel_A
QuickBooks Team

QuickBooks requires Internet Explorer

Hello, @BD Hodge.

 

I'm here to share some information about the QuickBooks Desktop 2022 system requirements. 

 

Our engineers are aware of the Internet Explorer discontinuation. Currently, we have a system requirement that still includes Internet Explorer. No worries, for any changes, you will receive a notification. 

 

Here is an article for the complete system requirements: System requirements for QuickBooks Desktop 2022.

 

Additionally, you can check this article if you will have an issue opening QuickBooks Desktop: QuickBooks Desktop doesn't start or won't open.

 

You can get back to me if you have additional questions about the QuickBooks Desktop 2022 system requirements. I'll be around to help you out. Take care!

Straight-Shooter
Level 1

QuickBooks requires Internet Explorer

These type of issues drive me insane. I've see this my entire career (35+ years in Computer science, engineering and security). The typical reasons users are not getting accurate guidance or worse, canned support team replies, are because there are base code issues (deliberate or erroneous), or most often then not, implementing fix is too costly and would interfere with the companies strategic plan for the product. In the case of QuickBooks Premier, it is very clear that the desktop version is not a priority for Intuit.Their business model is all cloud based. QuickBooks Premier is overshadowed by its QuickBooks Online offerings.

 

This issue affects me personally, so I'm going to de-compile the code and run debug traces to see exactly where and why the browser validation is taking place and what API's are being called. As far as quickbooks requiring Internet connectivity is concerned, that is smoke and mirrors and I've already been able to bypass that.

 

I'll post the work around once I've tested it.

 

Cheers

Chris

Mike Vail
Level 2

QuickBooks requires Internet Explorer

This is a quick follow-up to help those of you on this thread who lost their Internet Explorer capabilities on their Window 10 Home software as a result of a Windows update to removed it. I too lost IE and that's when I began having problems running Quickbooks. and began receiving the infamous " You need Internet Explorer" error when starting Quickbooks.

 

I did everything I could to restore IE on the PC and have even been emailing Microsoft' product team who are responsible for helping clients move their IE apps to Edge.

 

To be clear, users should still be able to go to the apps area of Windows 10 and enable Internet Explorer, but many can not any more. Checking the enable box doesn't work after the ghost update broke that feature for some users.

 

Nothing worked until today decided to try one more thing to get Internet Explorer up and running again on test PC the was broken by the update. From the affected computer, I downloaded the Microsoft Windows 10 Media Creation tool ( ) and from the affected PC, I ran the option to: "Create Windows 10 installation media"using the " " button near the bottom of the page. Once it downloaded I ran the tool and chose to update the PC I was working on rather than create new media. During the process, I made the selection to keep all my existing files and programs. The tool worked its magic for about 45 minutes and when it was done, I was able to go into the apps area and successfully re-enable Internet Explorer. Upon doing so, Quickbooks 2011, 2014 an 2021 all worked again on this PC.

 

Microsoft's team told me they will work with Intuit to assist them with moving to Edge compatibility but at least for now, people who were dead can try the above and hopefully restore IE to get them by.

 

Good luck and Happy Friday everyone!

gpro1994
Level 1

QuickBooks requires Internet Explorer

I did the Media Creation Tool & it Worked!! I think this is all due to Virus software updates turning off IE. I hate Norton. It had updated and all hell broke loose.

ArchRose
Level 2

QuickBooks requires Internet Explorer

I just tried this, it reloaded Edge and IE does not show up on my apps list. :-(

Earl576
Level 1

QuickBooks requires Internet Explorer

 
Aegisns
Level 1

QuickBooks requires Internet Explorer

Over a year later and we still can't get past this IE issue... WHEN IS BROWSER SUPPORT COMING????

ShiellaGraceA
QuickBooks Team

QuickBooks requires Internet Explorer

This isn't the impression we want you to leave with, @Aegisns.

 

At the moment, we don't have a recent update about the browser. Rest assured you will be receiving a notification about the changes. Please refer to my colleague's @Ethel_A post above.

 

To view the complete system requirements, check this out: System requirements for QuickBooks Desktop 2022.

 

Please know that you're always welcome to swing by if you have follow-up questions or concerns with browsers and QuickBooks. I'll be around for you. Have a good one.

Fabg
Level 2

QuickBooks requires Internet Explorer

@ShiellaGraceA @katherinejoyceO @Catherine_B @Ethel_A

 

In my previous posts

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

and

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

 

Over the phone, tech support reassured me that my 2018 Pro version did not required IE anymore. So I eventually tried to install the Windows update 21H2 which removes IE. So I did install the update and my QBPro2018 have been running fine for the last few months. I do not run payroll.

 

In short, it appears we are not only getting mixed signals from Intuit, customers are also getting mixed results with the IE dependency.

 

Fabg
Level 2

QuickBooks requires Internet Explorer

@ShiellaGraceA @katherinejoyceO @Catherine_B @Ethel_A

 

In my previous posts

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

and

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-requires-internet-ex...

 

Over the phone, tech support reassured me that my 2018 Pro version did not required IE anymore. So I eventually tried and installed the Windows update 21H2 which removes IE. My QBPro2018 have been running fine without IE for the last few months. I do not run payroll.

 

In short, it appears we are not only getting mixed signals from Intuit, customers are also getting mixed results with the IE dependency.

 

WhoSavedWhomClevTN
Level 1

QuickBooks requires Internet Explorer

***********INTERNET EXPLORER IS TOTALLY MISSING SOLUTION***********

- Click on Start then Settings.

- Go to Apps | Apps and Features.

- If you don't see Internet Explorer, click on "Manage Optional Features"

- Click "Add A Feature"

- Internet Explorer (hopefully) is in the list to add or enable.
- Restart your computer when done so it takes effect.

WhoSavedWhomClevTN
Level 1

QuickBooks requires Internet Explorer

This. Use this in the future.

When INTERNET EXPLORER is completely NOT in your computer
- Click on Start then Settings.
- Go to Apps | Apps and Features.
- If you don't see Internet Explorer, click on "Manage Optional Features"
- Click "Add A Feature"
- Internet Explorer (hopefully) is in the list to add or enable.
- Restart your computer when done so it takes effect.
SEK2514
Level 1

QuickBooks requires Internet Explorer

I had the problem of uninstalling IE 11 at my bank's direction and then QB would not run. Microsoft said to update Windows 10 to Version 21H2 to solve the problem. It did. The reinstalled version has IE buried in it. If you need the link to do this here it use: Download the Windows Media Creation tool: https://go.microsoft.com/fwlink/?LinkId=691209 Run the tool, and then choose the Update/Upgrade option.

JeffHasenauer
Level 1

QuickBooks requires Internet Explorer

JAN 19, 2022 -- Just got off the phone with Enterprise support regarding this issue.  IE 11 is still required to run even the latest version of QBs desktop 2022 version with full updates, at least the Enterprise version anyway, not sure about PRO.  Canada versions have been reconfigured to use Chrome now, however US versions are still required to run IE11.  Windows 21H2 and Windows 11 cannot run Quickbooks desktop at all.  You'll have to go back to 21H1 or earlier OS to even get it to open a company and even then you have to enable IE11 support in these OSs.  No ETA on when they will change to Chrome for the US.  Seems you are luckier if you have a Canada version (only sold to a Canadian address BTW).  

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