Question

QuickBooks requires Internet Explorer

Forum|Forum|6 years ago
July 16, 2020
14 replies
145 views

Since Microsoft is cancelling their support of Internet Explorer, and recommend using Edge as your browser, our business has uninstalled the program on our PCs. Now when i try to open QuickBooks 2019 or 2018 for Accountants I receive the following error message:

Internet Explorer is turned off in your copy of Windows, but QuickBooks needs it to work properly. Please turn on Internet Explorer. You can find out how to do this on Windows support site.

http://windows.microsoft.com/en-us/windows/support

How can I use Edge as my browser for QuickBooks instead of Internet Explorer? Especially when I cannot even open QuickBooks to change the settings? Please help!

QuickBooks Accountant Desktop

Show previous replies

J

JeffHasenauer

JAN 19, 2022 -- Just got off the phone with Enterprise support regarding this issue. IE 11 is still required to run even the latest version of QBs desktop 2022 version with full updates, at least the Enterprise version anyway, not sure about PRO. Canada versions have been reconfigured to use Chrome now, however US versions are still required to run IE11. Windows 21H2 and Windows 11 cannot run Quickbooks desktop at all. You'll have to go back to 21H1 or earlier OS to even get it to open a company and even then you have to enable IE11 support in these OSs. No ETA on when they will change to Chrome for the US. Seems you are luckier if you have a Canada version (only sold to a Canadian address BTW).

A

ashberg

Microsoft Edge has a setting for opening old Internet Explorer links. To enable it go to: edge://settings/defaultBrowser

Choose "Let Internet Explorer open sites in Microsoft Edge" and "Allow sites to be reloaded in Internet Explorer mode"

It's 2022 and QuickBooks phone support is STILL telling me to download Internet Explorer.

D

DMH

We have downloaded and installed Enterprise 2022 and it opens clients and works but the internet connection does not work. We have Internet Explorer and Edge on the server but it still cannot verify payroll because it cannot connect. It gives an error 12029 for which I have not been able to find a workable solution. We have 64 bit computer, and our internet works fine with E S 2019 but not ES 2022. Does anyone have a solution?

We must vacate 2019 by 5/31/22 in order to use Enhanced Payroll. Urgent as i have many to convert.

MJoy_D

QuickBooks Team

I can help you resolve the error 12029 to download payroll of QuickBooks Desktop (QBDT) update, @DMH.

You'll encounter error 12029 is caused by misconfigured browser and security settings, or an application such as an antivirus or firewall program is preventing the update from taking effect.

You can resolve this by connectivity and setup testing. Refer to the following information:

Download and install the QuickBooks Tool Hub, then run the TLS 1.2 Readiness tool. This will update your operating system to be compliant. See this article for detailed guidance: TLS 1.2 for QuickBooks Desktop for Windows.
Verify if you've set Internet Explorer as your default web browser. Check out this article for more information on how to do it: Set Internet Explorer to be your default browser.
Check that you can visit secure websites outside of QuickBooks Desktop, such as your financial institution's sign-in page.

Visit this reference for more information about the error you're having and resolving it: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.

If none of the above solutions work, try downloading and installing the latest updates or installing and uninstalling QBDT in selective startup mode. It'll be certain that no other application restricts you from completing your task. Refer to these articles:

Let me know if you need further help with resolving the error you're having. I'm always glad to help in any way I can. Have a great rest of the day!

A

Ace2020

So now it's 2 years later and even closer to the IE decommissioning. To meet other security requirement we have been required to prove IE11.

I am astonished at the number of ways intuit can screw something up. Over the years it has been fascinating to see how clueless the developers are as to how the users interact with the product. This is another classic issue (again).

C

cjvezeau

I would like to clearly spell out what is happening here. Intuit is not throwing resources at this problem because they want people to move to their online version. What they are failing to understand is that their customer base are small businesses that depend on cash flow. When I can't opened Quickbooks to send and receive invoices. That is a cruel approach to demanding people switch products.

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