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Level 1

Can't login into my Quickbooks Online accoutant account

Can't log in into my acount. After putting email and password, page appear, 

Thank you for your patience
We have received your request and will process your sign-up shortly.
and in URL : error?errorCode=RPS_LOCKOUT 
8 Comments 8

Can't login into my Quickbooks Online accoutant account

Hello there, @MA736.


Since you've already entered your correct email address and password, you'll also need to make sure that your subscription status is active.


Since you're still experiencing an error message when trying to log in to your account, I suggest clearing your browser's cache to resolve this. Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. 


 First, try using a private browser or an incognito window.


  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.


If you no longer have the error, then you can clear the cache in the one that you're currently using. Then, restart your browser right after.


You can also try to log in to your account using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.


Here are some articles for more information about managing manage your QuickBooks Online:



Stay in touch if still need help when trying to log in to your account. I’m always glad to help in any way I can. Take care and have a great day, MA736!


Can't login into my Quickbooks Online accoutant account

Hi MA736,

Hope you’re doing great. I wanted to see how everything is going about logging in to your QuickBooks Online Accountant account (QBOA). Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Level 1

Can't login into my Quickbooks Online accoutant account

I can't seem to login either. I put in my User ID (email) and password and the next screen says theres no account with that ID. I've cleared my browser, changed the password, used the text code, changed the password again, and recovered User ID - still shows a screen that says 'sorry, we can't find an account under that email." Tried to re-sign up, says email already has an account. HELP. 

QuickBooks Team

Can't login into my Quickbooks Online accoutant account

Thanks for keeping us updated, mtnrbizsolutions.


As of now, we haven't received any other concerns with regards to the error. I'd suggesting reaching out to our Support Team. They can pull up your account and further review your file  and they have the resources to help you resolve this issue.


Here’s how you can reach out to us:


  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

These articles might also be helpful when dealing with log in issues: 



We appreciate your patience in this matter. I'm just one post away if you need anything else in QuickBooks. I'll be here to address them. You have a good one. 

Level 1

Can't login into my Quickbooks Online accoutant account

Hello Admin,

I can't log in to my account either. Also, WHY is it so hard to get to Customer Service??? There isn't an 800 number, and you can't click on Chat.  I need HELP. The email address that comes up is not correct. I can't log in to bill my clients, but I'm still being billed for my subscription. Please respond.   

QuickBooks Team

Can't login into my Quickbooks Online accoutant account

Thank you for joining this Community thread, KellyGirl1.


Let's work together to recover your QuickBooks Online account so you can get back on track.


If the user ID or email linked to the account is incorrect, we can use the phone you added to receive the verification code and recover your account.


Here's how:


  1. Go to our sign-in help page.
  2. Enter the phone number on your account.
  3. Put the verification code we sent through text, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  4. Once done, reset your password. Or, you can select Skip.


After you've logged in to your account, make sure to update the email address. Use this as a reference: Update or change your Intuit Account login information.


Otherwise, if you forgot to add or don't have access to the phone number on file. You can send us a request using the account recovery form. Check out this article for more information about the process: Recover your Intuit Account if you can’t sign in.


Let me know how it goes or if you still need further assistance managing your QuickBooks Online account. I got your back. Enjoy your day!

Level 1

Can't login into my Quickbooks Online accoutant account


I cannot even get to a log in screen. WHY?????????????????

IMG- Quickbooks 2023.jpg

QuickBooks Team

Can't login into my Quickbooks Online accoutant account

It's nice to see you in the QuickBooks Community, MDHA. Let me walk you through some troubleshooting steps so you can log in to QuickBooks smoothly.


Beforehand, please know that the error message " Looks like you don't have the required permissions. Contact your system administrator" appears when QBDT isn't run as an administrator and there are pending QuickBooks updates that need attention.


To fix this, I recommend running QuickBooks Desktop as an administrator by right-clicking on the QuickBooks icon and selecting Run as Administrator. I've attached screenshot below for visual reference.



After that, enter the correct login credentials when accessing your company file. You can also try manually resetting your password if you're still unable to log in. Alternatively, use our Automated password reset tool instead if you want.


Then, update QuickBooks to the most recent version after logging in successfully to get the newest features and fixes. Before doing so, make sure you're in single-user mode. Go to the File menu and then select Switch to Single-user Mode.


Lastly, refer to this article if you need steps on fixing an error that says QuickBooks stopped working: QuickBooks Desktop won't open.


Don't hesitate to post again if you have further questions about this or any QuickBooks-related concern, MDHA. I'm always around to assist you.

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