Cant’t email paystub

Hello, macc.

I appreciate spending your time fixing the unrecoverable error with our support. I do have another solution to help you resolve it. 

You might have already tried this, but let's suppress your company file when opening it. This can help resolve potential issues in the company file:

1. Open QuickBooks Desktop and go to the No Company Open window page. 
2. Highlight the company file, then press and hold the Alt key then click Open. 
3. Release the Alt key if you're prompted to enter the username and password. Otherwise, do not release the Alt key.
4. Press and hold the Alt key again,  then click OK. Do not release the key until your file is completely open.

After suppressing, email the paystubs again. 

You can also check other solutions you haven't done yet from these articles: 

• Unrecoverable Error: General Troubleshooting Steps
• Troubleshoot PDF and Print problems with QuickBooks Desktop

After resolving the issue, you can start managing your employees and work on other payroll tasks. If you need help running payroll-related reports, check out our articles in our Payroll reports topic page. 

Our Community space is open for more questions about payroll or your QuickBooks Desktop program. Just reply here and I'll be there to address your concerns. 

Thanks for the reply. Sadly this did not work. The rep was very thorough. I just restored my computer to before the issue started and it is still happening. Any other suggestions?

Thanks

Let's perform other troubleshooting steps so you can email paystubs in QuickBooks, macc.

The basic cause of QuickBooks unrecoverable error is when sync fails with Windows Operating System or the other components. These are also common causes of the crash:

• Missing or Damaged Windows Components and MS-Office components.
• QuickBooks fails to communicate with Email Service or Client
• Missing or Damaged QuickBooks Components.
• A trojan or a virus hampering the sync.
• Malicious software’s deleted the necessary QuickBooks components or files.
• Firewall blocking the QuickBooks communication process.
  
  

To fix this, you can follow these steps outlined below:

1. Add QuickBooks Firewall Exceptions
2. Update Microsoft Windows, Microsoft Office, and Outlook
3. Set up again your email service
4. Disable your virus protection momentarily.
5. Restart your computer and check if the issue is fixed.
   
   

If not, you can perform these solutions:

1. Update QuickBooks Desktop to the latest release
2. Verify and Rebuild Data in QuickBooks Desktop
3. Restart your computer for changes to take effect.
   
   

If the same issue persists, I recommend contacting our QuickBooks Desktop Team. They can create a case to further investigate this behavior.

Stay in touch with me if there's anything else I can help you with today. I'll be right around until you're able to email pay stubs.

Thanks, I gave up for the night. I have done some of this already. I’ll try again in the morning. Keep you posted. 

Melisss

I ran the print and repair in the tool hub. I attached what it said. Is it normal that the files can’t be found?  

I just ran the file doctor and got this attached result. 

I am the only user and don’t need to share the program.

I appreciate your efforts in following all the troubleshooting steps provided by my colleagues, @mistymossy.

You should be able to find the files once you run the Print and Repair Tool Hub since you're getting this kind of error message, I'd suggest getting in touch back with our QuickBooks Desktop Technical Team. They have additional tools to pull up your account and investigate this further since the file doctor didn't find anything wrong with your company file.

Here's how to contact them:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 to open the Help window.
3. From the search icon, type Contact Support.
4. Click Contact us at the bottom part.
5. Give a brief description of your issue about trying to edit or add items and click the Search button.
6. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

Also, here's an article you can read to learn more about our support hours and types: Support hours and types.

For more tips about emailing pay stubs to your employees, you can open this link: Email pay stubs from QuickBooks Desktop.

You can also use or create a customized email template when sending messages/forms from QuickBooks. Here's how: Create custom email templates in QuickBooks Desktop.

If you have any follow-up questions about emailing paystubs or any concerns in QBDT, please don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day.

Sorry, I replied to myself. Not sure if you saw. 

I did the rest of the troubleshooting. On a whim, I tried to email a paystub to a different employee and it worked. When I went back into try and email the "Problem" paystub, what appears is a blank send forms sections, in other words, there is nothing to select to email. Then it goes to the error and shuts down. How do I add the paycheck back to send forms? Maybe this will fix the whole thing.

Thanks.

Thank you for following the troubleshooting steps provided by my colleagues above, @mistymossy.

You can add the paycheck back to the Send Forms section by emailing back the paystub again. Here's how:

1. Go to the File menu and select Print Forms.
2. Choose Paychecks, then filter the dates.
3. Check the box for the transaction you wanted to email.
4. Click Email and select OK.
5. Once prompt, close the window by clicking OK again.

The paycheck should now show back in the Send Forms list. Then, send it to your employees by clicking Send Now.

If you're still unable to email the paystub, do a clean install of QuickBooks Desktop so Windows can fix company file issues.

If the issue persists, I'd recommend getting in touch with our customer support. This way, they can take a look into your account and verify the cause of this unexpected behavior. Just follow the steps provided by my colleague Joesem to reach out to them.

Keep me posted if you need anything else or if you have other questions about managing your payroll in QuickBooks. I'll be here to help. Have a great day.

Thank you everyone for your help. Nothing has worked. What I ended up doing is scanning the paystub and attaching it to the email of the prior paystub and emailed that. Just in case anyone ever has this problem. 

I noticed the same issue today when processing payroll.  I try to email the paystub and Quickbooks just shuts down and never emails the paystub.  I checked this thread and nothing seems to work.. it's not an isolated issue.  I even turned off my firewall to see if that made a difference and the error still occurs.  I'm on desktop Premier Plus Professional Services 2022.

Seems to not just be isolated to the emailing of paystubs.  I just tried emailing a balance sheet and other reports and the entire email function has is failing and crashing Quickbooks.

This isn't the kind of service we want you to experience, RJC.

First, let's make sure you have updated QuickBooks to the latest release. Then email yourself a test transaction.

If you get an error message, you can open your online email service to review your email settings and filter preferences. Your email from QuickBooks may be blocked by accident. You can check the article for reference on how to make it work: Fix webmail password issues in QuickBooks Desktop.

On the other hand, if you email pay stubs from QuickBooks Desktop, they are delivered as password-protected PDF attachments to increase the security of the employee information.

An employee's password is composed of:

• The first 4 characters of the employee's last name. These 4 characters are always lower case.
• The last four digits of the SSN.

For reference, see these details in Step 3: Email pay stubs through this article: Email pay stubs from QuickBooks Desktop. From there you can take note of the passwords so you can share them with the recipients.

You can also follow the troubleshooting steps found in this article: QuickBooks Desktop won't open, has stopped working, or not responding.

Reach out to me if there's anything else you need. I'll be here to keep helping. Take good care!

Do you have quickbooks tool hub installed? Under Program Problems, you can try and do a repair for emails.

My other issue with email is that when sending anything from quickbooks, I have to open outlook in order to get the email to open. It doesn't just pop up. Good luck.

I had this exact issue with a windows 11 operating system. The fix is simple. Quickbooks uses Microsoft XPS Document Writer to send emails through Quickbooks. By default XPS Writer is disabled in Windows 11. All you have to do is enable XPS Writer. To enable XPS Writer navigate to your Control Panel. From the search window inside Control Panel search

" Turn Windows Features On or Off ". Once inside scroll down to the Microsoft XPS Document Writer option. Click the checkbox. It will begin to install the drivers needed for XPS to function. Once you complete the above steps, the Microsoft XPS Document Writer printer will be added or removed from your PC, depending upon your selection.