How do I fix a / by zero error when it does equal zero?

I'm having the same problem today.  

Let's work together to resolve this error so you can get back to managing your transactions smoothly, latisha- and netta.

We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, spilt  the transactions again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

You can use these articles when reviewing and reconciling your accounts in QuickBooks:

• Categorize and match online bank transactions in QuickBooks Online.
• Learn the reconcile workflow in QuickBooks

If you have more concerns about handling transactions, please know that I'm here to help you. Have a great day. 

I just re-entered the transaction in a new browser, and am receiving the same error message.

Netta

Hi,

I am also experiencing this issue and shared my current work around on this post: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/i-am-trying-to-split-a-transaction...

I seem unable to post that same reply here so hope the above link is helpful.

Kind regards,
Luke

It didn't work for me either. I was able to use Luke's work around for today, but in my opinion, this is something that was not programmed correctly or was missed (or is broken) with the update. I frequently use amounts under $1 to categorize daily sales tax. We are a small non profit ice arena and merchandise sales this time of year can be infrequent. One $3.99 item means only .29 cents in sales tax. I've been able to do this daily for the last 3 years...for it only now to be an issue says to me there is something going on with programming and it will only impact some users. I appreciate the weigh in from you all to try to help me input a work around. 

Thanks for putting your voice out and sharing information about the program, Latisha.

I appreciate your thoughts about the programming that impacted some of your users. With this, I’d suggest sending a feedback request to our product development team. They will evaluate the information you've shared and look into this further. This way, we can help you with your business needs. 

Here's how:

1. Go to the Gear icon at the top, then select Feedback.
2. Type in your feedback or product suggestions.
3. Click Next to submit feedback.

You'll want to track your suggestions through this website. You can also visit our blog to keep up with all of our recent events and developments.

Additionally, I'll be sharing these resources that will automatically categorize transactions from your bank so they go into the right accounts:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online 

If you have any recommendations or issues with your QuickBooks transactions, please tag me in the comment section below. I'm here to help at all times.

Oh no - I hope this isn't a permanent issue.  Virtually every entry I make to the bank contains at least one line with a negative amount, as we are paid donations by credit card.  As such, I record the gross donation offset by a negative amount for the service fees, so that we can accurately track the information.  

Netta

I did what you suggested and I still encounter the same problem / by zero

Hello there, Ling P.

Let me route you in the right direction for assistance regarding the error message you received. 

To address the / by zero message you receive, I recommend contacting our Customer Care Team. They can thoroughly review your account in a secure environment and provide real-time assistance to resolve the error message you received.

Here's how to reach us:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can check our support hours in this article: QuickBooks Online Support.

For future reference, here's an article all about reviewing your transactions to ensure they're under the correct categories: Categorize online bank transactions in QuickBooks Online.

If you have any other concerns about managing your transactions in QuickBooks, please feel free to leave a reply below. I'm just one post away.

Did not work

This HAS been reported. QB team comments like this are unhelpful and condescending. This is the equivalent of "Did you turn it off and back on?" OF COURSE we have reported it because it is causing issues in us doing our job! How about QB actually look into resolving so we dont all have to reach out to other users to try and resolve? We all have jobs---being QB programmers and developers arent part of that.