Solved

How do I fix a / by zero error when it does equal zero?

Forum|Forum|2 years ago
April 4, 2024
3 replies
6 views

My imported transactions equal 0. My split equals zero. I do it this same way consistently and today (4/4/24) it no longer will apply and I get the error message "/ by zero." Is this some bug that was not discovered before the update was released or is it truly something I need to do?

QuickBooks Online

Best answer by Luke Stamatis

Hi,

I have also started encountering this error today.

For me, it seems to specifically occur when I try to add a transaction from the For Review list of a bank feed, split the transaction, and include an expense line with a negative value less than 1.00 (e.g., -0.87).

I have been able to work around this by adding the transaction without splitting it, and then editing the transaction from the Categorised list or from elsewhere within QuickBooks Online. Once added, I am able to add a negative value that is less than 1.00 as an expense line when splitting the transaction.

I hope this is a helpful temporary solution for others until this is fixed more generally.

Kind regards,

Luke

N

netta1

I'm having the same problem today.

L

LeizylM

QuickBooks Team

Let's work together to resolve this error so you can get back to managing your transactions smoothly, latisha- and netta.

We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Once logged in, spilt the transactions again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

You can use these articles when reviewing and reconciling your accounts in QuickBooks:

If you have more concerns about handling transactions, please know that I'm here to help you. Have a great day.

L

latisha-newarkicAuthor

I just re-entered the transaction in a new browser, and am receiving the same error message.

Netta

It didn't work for me either. I was able to use Luke's work around for today, but in my opinion, this is something that was not programmed correctly or was missed (or is broken) with the update. I frequently use amounts under $1 to categorize daily sales tax. We are a small non profit ice arena and merchandise sales this time of year can be infrequent. One $3.99 item means only .29 cents in sales tax. I've been able to do this daily for the last 3 years...for it only now to be an issue says to me there is something going on with programming and it will only impact some users. I appreciate the weigh in from you all to try to help me input a work around.

L

Luke StamatisAnswer

Hi,

I have also started encountering this error today.

For me, it seems to specifically occur when I try to add a transaction from the For Review list of a bank feed, split the transaction, and include an expense line with a negative value less than 1.00 (e.g., -0.87).

I have been able to work around this by adding the transaction without splitting it, and then editing the transaction from the Categorised list or from elsewhere within QuickBooks Online. Once added, I am able to add a negative value that is less than 1.00 as an expense line when splitting the transaction.

I hope this is a helpful temporary solution for others until this is fixed more generally.

Kind regards,

Luke

N

netta1

Oh no - I hope this isn't a permanent issue. Virtually every entry I make to the bank contains at least one line with a negative amount, as we are paid donations by credit card. As such, I record the gross donation offset by a negative amount for the service fees, so that we can accurately track the information.

Netta

L

Luke Stamatis

Hi,

I am also experiencing this issue and shared my current work around on this post: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/i-am-trying-to-split-a-transaction-but-get-an-error-by-zero-what/00/1421467

I seem unable to post that same reply here so hope the above link is helpful.

Kind regards,
Luke

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