Solved

How do I fix a / by zero error when it does equal zero?

Forum|Forum|2 years ago
April 4, 2024
3 replies
6 views

My imported transactions equal 0. My split equals zero. I do it this same way consistently and today (4/4/24) it no longer will apply and I get the error message "/ by zero." Is this some bug that was not discovered before the update was released or is it truly something I need to do?

QuickBooks Online

Best answer by Luke Stamatis

Hi,

I have also started encountering this error today.

For me, it seems to specifically occur when I try to add a transaction from the For Review list of a bank feed, split the transaction, and include an expense line with a negative value less than 1.00 (e.g., -0.87).

I have been able to work around this by adding the transaction without splitting it, and then editing the transaction from the Categorised list or from elsewhere within QuickBooks Online. Once added, I am able to add a negative value that is less than 1.00 as an expense line when splitting the transaction.

I hope this is a helpful temporary solution for others until this is fixed more generally.

Kind regards,

Luke

N

netta1

I'm having the same problem today.

L

LeizylM

QuickBooks Team

Let's work together to resolve this error so you can get back to managing your transactions smoothly, latisha- and netta.

We can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses.

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

Once logged in, spilt the transactions again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

You can use these articles when reviewing and reconciling your accounts in QuickBooks:

If you have more concerns about handling transactions, please know that I'm here to help you. Have a great day.

L

latisha-newarkicAuthor

Hello there, Ling P.

Let me route you in the right direction for assistance regarding the error message you received.

To address the / by zero message you receive, I recommend contacting our Customer Care Team. They can thoroughly review your account in a secure environment and provide real-time assistance to resolve the error message you received.

Here's how to reach us:

Go to the Help menu and select the Search tab.
Then, click Contact Us.
Then, enter a brief description of your concern and select Continue.
Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can check our support hours in this article: QuickBooks Online Support.

For future reference, here's an article all about reviewing your transactions to ensure they're under the correct categories: Categorize online bank transactions in QuickBooks Online.

If you have any other concerns about managing your transactions in QuickBooks, please feel free to leave a reply below. I'm just one post away.

This HAS been reported. QB team comments like this are unhelpful and condescending. This is the equivalent of "Did you turn it off and back on?" OF COURSE we have reported it because it is causing issues in us doing our job! How about QB actually look into resolving so we dont all have to reach out to other users to try and resolve? We all have jobs---being QB programmers and developers arent part of that.

L

Luke StamatisAnswer

Hi,

I have also started encountering this error today.

For me, it seems to specifically occur when I try to add a transaction from the For Review list of a bank feed, split the transaction, and include an expense line with a negative value less than 1.00 (e.g., -0.87).

I have been able to work around this by adding the transaction without splitting it, and then editing the transaction from the Categorised list or from elsewhere within QuickBooks Online. Once added, I am able to add a negative value that is less than 1.00 as an expense line when splitting the transaction.

I hope this is a helpful temporary solution for others until this is fixed more generally.

Kind regards,

Luke

N

netta1

Oh no - I hope this isn't a permanent issue. Virtually every entry I make to the bank contains at least one line with a negative amount, as we are paid donations by credit card. As such, I record the gross donation offset by a negative amount for the service fees, so that we can accurately track the information.

Netta

L

Luke Stamatis

Hi,

I am also experiencing this issue and shared my current work around on this post: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/i-am-trying-to-split-a-transaction-but-get-an-error-by-zero-what/00/1421467

I seem unable to post that same reply here so hope the above link is helpful.

Kind regards,
Luke

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