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namiquipaboots
Level 1

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

I am not being given the option to activate my QB self-employed subscription that has been given in previous years complimentary with TurboTax Self-employed. Where is it? How do I activate it in my QB accounts, I am being charged $25 A MONTH, whereas is used to be included annually with turbotax self-employed when filing.
11 Comments 11
Rea_M
Moderator

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

Hello there, @namiquipaboots.

 

You're able to activate and claim your complimentary QuickBooks Self-Employed (QBSE) subscription once you've successfully filed your tax return through TurboTax Self-Employed. After filing your taxes, perform the following steps to redeem your free QBSE subscription:

  1. Use this link https://selfemployed.intuit.com/turbotax.
  2. Make sure to log in using your TurboTax login credentials when you sign up for the service.
  3. Click Agree and Continue.

 

Once done, you'll have your complimentary subscription valid for a year. In case you want to access QBSE using the mobile app, you'll have to download one from either the Apple Store or Google Play store

 

I'm also adding this article to learn more about the things you need to do before your subscription expires: My QuickBooks Self-Employed subscription from TurboTax Self-Employed. It includes topics about exporting data and paying subscriptions.

 

I'm just around if you have other concerns about managing your QBSE account. Take care always.

namiquipaboots
Level 1

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

Thank you for your response.

 

I have paid and filed with TurboTax self-employed already. I followed the link you provided, however, my QBSE subscription is still $25 a month, how do I activate my FREE QBSE subscription with the TurboTax Self-Employed package I have already paid for? How do I overwrite the $25 a month subscription I am being charged?

ChristieAnn
QuickBooks Team

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

Hi there, namiquipaboots.

 

Thank you for coming back to provide additional clarification about activating and claim your complimentary QuickBooks Self-Employed (QBSE) subscription.

 

Since you already paid and filed with TurboTax self-employed, you can now activate and claim your complimentary QuickBooks Self-Employed (QBSE) subscription. The steps provided by my colleague above is how to do this process. Since you followed the information but it's still $25 a month, I suggest contacting our QBSE Support Team. They have the tools to pull up your account to check why you're still receiving the $25 a month charged. Then, they can discuss with you the override process. Before diving in, please note that our live support is available M-F 6 AM to 6 PM and Saturday 6 AM to 3 PM PT.

 

Here's how to contact them:

 

  1. Click the Assistant button at the top.
  2. Type Talk to a human.
  3. Click I still need a human.
  4. Select your preferred support method: Message an agent (Live chat), or Get a callback.

 

 

 

You can also use your other mobile device to connect with one of our live support. Please check out this article for additional details: Contact QuickBooks Self-Employed Support.

 

If you're unable to log in to your account, you can use our test drive instead. Then, follow the steps above to connect with our support.

 

Please refer to this article to see how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

 

 

Drop your comment below if you have other concerns about your account management. I'm always here to help you.

Mobileyarn
Level 1

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

I have the same problem.  Been using the self-employed quickbooks and turbotax.  Paid for turbotax Fed & State yesterday, but maybe I paid for the wrong product?  I wanted to continue the bundle.  Do I just resubscribe after filing?  Haven't filed yet but will in a day or two.

Catherine_B
QuickBooks Team

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

Hi Mobileyarn, 

 

Do you also have the free QuickBooks Self-Employed account? If so and if your free subscription of QuickBooks Self-Employed is ending soon, you can continue using it by upgrading your account to a paid subscription. 

 

If you've already manually filed your taxes, you can resubscribe to the paid subscription of QuickBooks Self-Employed and TurboTax Self-Employed bundle. The next time you sign in to QuickBooks Self-Employed you'll be asked to subscribe to continue using your account. Just select the subscribe option and then choose which subscription you’d like. Enter your billing details and then you’re all set to continue managing your transactions and books. 

 

With the bundle, you can seamlessly send QuickBooks Self-Employed tax info to TurboTax Self-Employed or Live

 

Let me know if you have othe questions. Have a good one!

RckyMtnGrrl
Level 1

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

I have been informed by support at Quickbooks that the free online version of Quickbooks Self-Employed is no longer being offered when you pay to file with Turbotax. Beginning May 1, 2021, we'll need to pay for the Turbotax and Quickbooks self-employed "bundle" to continue using the two. This option includes filing one federal and one state return. Not including any discounts, it looks like the least expensive option is $300 per year. That more than double what I paid to file my taxes and get the free Quickbooks package, so now I'm trying to decide if it's worth continuing.

 

So unless the rep with whom I chatted and the three emails I've received from Quickbooks saying my free subscription ends April 30, 2021, have given me incorrect information, the two replies here stating that the complimentary version is still available are wrong.

Mobileyarn
Level 1

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

I am ready to purchase the Self Employed QB bundle + Turbotax Sel Employed.  Unfortunately, when. I go to Profile, Billing, the screen goes blank and I cannot purchase.  $25/month?  I have tried 10+ times today and koind of tired of using my times this way.  Anyway, I would love to work this out before be account is cancelled, and my years of previous data is lost due to non-payment.  Any ideas, since the phone help didnt really know what to do next.

Giovann_G
Moderator

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

I know that this has never been easy for you, Mobileyarn.

 

I'll make sure that you can subscribe to the Self Employed QB bundle + Turbotax Sel Employed.

 

Unusual behavior like this occurs when the browser accumulates too many internet files. Let's performed some troubleshooting steps to fix it.

 

Start with, accessing your account in an incognito window. This helps us check if you're experiencing a browser-related issue.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it looks good, close the incognito window then go back to the normal browser. Then, you'll have to clear the cache to get rid of the stored junk files. Also, you can use other supported browsers to further isolate the issue.

 

If the issue persists, I'd suggest reaching out to our QuickBooks Self-Employed support. They'll be able to pull up your account and help you with the subscription.

 

Adding the guide here on the thing you need to do before the subscription expires.

 

Add a comment below if you have further questions about managing your QBSE account. We're always here to help. 

jerbee02
Level 1

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

How do I get a one-year complementary membership? I plan on filing as self-employed for the first time this year, and I’ve been working at this job for about three months. I was already thinking about getting a monthly membership after I filed, but if I can get a free year of self-employed with the ability to pay directly from the app each quarter, then I will definitely choose you guys.

Rasa-LilaM
QuickBooks Team

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

Thanks for following this thread, jerbee02.


Let me provide some information about the bundle subscription for QuickBooks Self-Employed (QBSE).


If you’re a new Turbo Tax customer and don’t have a QBSE account, you’ll be given 30 days free trial to use the self-employed program. While those who have an existing QBSE account, the one-year free filing with Turbo Tax is no longer available.


I’ve included some links below for future references. These resources provide an overview of how to get a Tax Bundle and upgrade your existing subscription. You’ll also learn about sending your self-employed tax information to the Turbo Tax program.

 

 

Feel free to visit the Community if you have additional questions about the subscription. I’ll get back to answer them for you. Wishing your business continued success.

Fiat Lux - ASIA
Level 15

I just paid for my TurboTax Self-Employed bundle to file my 2020 taxes. Where is my complimentary QB Self-employed subscription? I am being charged $25 a month?!! No way

@jerbee02 

QBSE Tax Bundle. $17/month for first 12 months.

https:// quickbooks.grsm.io/Etsy

 

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