I received a customer payment from "Quickbooks Customer"

I had the same thing happen. I need to reassign the payment to another customer. How do you do this without deleting the payment under the deposit? 

Greetings suzeta20,

Thanks for joining the thread. I'd be happy to help you reassign the payment to the correct customers.

To clarify, did your deposit transaction also come from the Merchant Service Deposits screen? If so, you'll need to get in touch with our Merchant Services Team as well, just like Hampty did.

However, if it was manually created within QuickBooks, then you can simply edit the deposit and apply it as payment to the right invoice. The steps below will guide you through the process:

To edit a deposit transaction

1. From the Lists menu, choose Chart of Accounts.
2. Double-click the bank account where it's located.
3. Change the name entered in the Received From field to the correct customer. Also, make sure the From Account is using Accounts Receivable.
4. Click Save & Close.

To apply the deposit as payment

1. From the Customers menu, choose Receive Payments.
2. Select the correct customer from the Received From drop-down menu.
3. Click the Discounts And Credits button.
4. In the Credits tab, select the deposit in the Available Credits section.
5. Click Done.
6. Select the appropriate invoice.
7. Click Save & Close.

I'm also including this helpful article for additional insight about this process: How to link a deposit to an invoice

You've got this! Let me know if you need additional assistance with this and I'll be sure to get back to you. I've always got you covered.

Thanks for the details that you've given, @suzeta20.

I'm here to get you in the right direction to get you pointed to get assistance with correction your deposit transaction.

To avoid your deposit transactions from deletion, It'd be best to reach out directly to our Merchant Services Department. This team is the best resource for such inquiries, as they're able to check on your transactions and guide you with the right procedure. This is also to ensure that your account is in a secure space while this is a public forum.

You can locate their contact information at the following link: QuickBooks Payments Contact Us.

Please know that the Community has your back should you have any questions.

You can delete that one payment from the deposit and simply  (to keep that deposit open and at the ready) click Save. Then go open that credit card payment's window, attribute the payment to the appropriate customer, click save. Then in that still-open deposit window, open 'payments' and add that same payment, now attributed to the correct customer, back into that deposit. (Keep an eye out that totals match the original deposit's total.)

I am having a similar issue,  QB crashed while receiving a deposit from a customer.

The receipt shows up under QuickBooks customer instead of the actual customer.

How do i correct this to be applied the invoice that was paid?  thank  you.

Hi there, tb kinetic.

Thanks for following up on this thread. I'd be glad to lend a hand so you're able to reflect the receipt to the correct customer profile. 

I recommend first trying to open the receipt and editing the customer name to show the correct one. This can be done by:

1. Clicking the Customers tab.

2. Select Customer Center.

3. Locate QuickBooks Customer and open the receipt.

4. Once you're viewing the receipt, change the customer name to the correct one you need at the top of the window.

5. Select Save & Close.

Additionally, you could delete the transaction with the incorrect name and manually recreate it to show your customer's name.

Feel free to comment below if you have any other questions. 

Quick books doesn't allow me to change the customer name on the receipt.  this was a credit card payment through the merchant service center.  QB crashed.  the payment was sent to the Quickbooks customer in QB instead of the actual invoice that was paid.  

additionally, It won't allow me to delete the transaction without sending a refund to the customer which i definitely don't want to do. thanks.

Hi there, tb kinetic. 

Thanks for taking the time out of your day to post in the Community, based off of your description and the situation I would recommend reaching out to our Merchant services payment support team. They will be able to see exactly what's going on and diagnose and fix the issue with you on the phone. To reach them you can visit the link below:

• Contact payment support. 

If you have any other questions in the meantime, feel free to post below, thank you and have a nice afternoon. 

Have you had any luck in resolving this??? I have just had the exact same thing happen and can't figure out how to apply to correct customer versus "quickbooks customer" 

Thanks 

Hi there, @ano.

I like to help review your transactions so you can apply the correct customer versus the QuickBooks customer. However, I won't be able to do that without asking your account details. Since the Community is a public forum, I don't want your details displayed here for security purposes.

I recommend contacting our Merchant Services Team. They can check your account and ensure that it is set up correctly, so you can change it to the right customer. 

See this article for the contact details: Contact Payments Support.

If there's anything else you need assistance with, let me know by adding a comment. I'm always here for you. Have a great day!