issues with update to 2021 pro

Hi there, @cubmanky.

Thanks for your first post here in the Community. I'm here to help you get past this issue and make sure you'll stay connected to the server. 

Data damage on the company file can be the reason for this behavior. to fix this, let's download and run the QuickBooks File Doctor. Here's how: 

1. Download the QuickBooks Tool Hub file, then open the file you downloaded (QuickBooksToolHub.exe).
2. Follow the on-screen steps to install and agree to the terms and conditions.
3. Double-click the icon on your Windows desktop to open the tool hub when the install finishes
4. From the tool hub, select the Company File Issues tab, then select Run QuickBooks File Doctor. 
5. In QuickBooks File Doctor, choose your company file from the drop-down menu. If you don’t see your file, hit Browse and search to find your file.
6. Press Check your file and then Continue.
7. Enter your QuickBooks admin password and click Next.

I've also attached a link that contains a video tutorial of this process: Utilize the QuickBooks File Doctor. 

I also have here some resources that you can check out for more troubleshooting steps:

• Resolve network issues with QuickBooks File Doctor test results
• Fix company file and network issues 

I'm always around here to provide further assistance should there's anything else you need.

Hi @cubmanky,

Hope you’re doing great. I wanted to see how everything is going about the issue with the update to the 2021 pro you had yesterday. Was it resolved? Do you need any additional help or clarification?

If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I have this same issue!

• Was prompted to Upgrade - and did
• Was prompted to Update - and did

I lost all the invoices for the past 2 months -- deposits were doubled as were some payments -- it is a complete mess and I am trying to rebuild as QB Data Protect wasn't backing up either!!!

I have been using Quickbooks for 30 years - since its DOS version and have never had anything like this happen. It is really upsetting. 

I know experiencing data loss for invoices and payments is hard to deal with, EileenMu.

Have you created a backup copy before the data was lost? If so, we can restore a backup of your company file in QuickBooks. If not, we can run the Rebuild Data tool to fix any company file data issues. Here's how:

1. Go to the File menu.
2. Choose Utilities and tap Rebuild Data.
3. On the QuickBooks Information window, hit OK. Follow the onscreen steps to save a backup.
4. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
5. When the tool finishes, press OK.
6. Go to the File menu. Then hover over Utilities and select Verify Data.
7. Let the tool check your file for data issues.

You can read this article for the detailed steps: Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software. To fix issues when you can’t back up your QuickBooks Desktop data file with Intuit Data Protect, follow the steps and details in this article: Can't back up with Intuit Data Protect?. 

If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to browse this link here if you need help with managing your company's income and customers. It'll route you to our general topics with articles.

You can always update us after trying the steps or after contacting our support, as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Take care always. 

@EileenMu 

Which QB Desktop year version are you using? Have you tried to run QB Tool Hub to repair your file?

I'm using Desktop Pro Plus 2021 -- I was prompted to "upgrade" which I did -- and that's when this happened. I am now rebuilding last quarter's payroll files. This is nuts.

Not sure if my previous reply was saved - so I'll repeat it. I am using Desktop Pro 2021. I was prompted to "Upgrade" - and then "update" and when that was done I lost the last few weeks of data. My Data Protect was not backing up either which I hadn't known - had no reason to check.

I am now rebuilding the last quarter of payroll data -- re-reconciled my accounts for the past 2 months - reapplied payment to invoices that were lost -- is a drag.

I'd be saying the same thing if this happens to me, EileenMu.

We'll help you check to see what's going on with your data and to make sure this doesn't happen again the next time you upgrade. However, at this point, I recommend contacting our QuickBooks Desktop Support. They can use more tools, like screen share, to check this further.

1. Click on Help.
2. Choose QuickBooks Desktop Help.
3. Choose Contact us.
4. In the description field, enter a summary of the scenario and hit Continue.
5. Click Message an agent.

If you have other questions, feel free to go back to this thread.

---

@EileenMu wrote:

I'm using Desktop Pro Plus 2021 -- I was prompted to "upgrade" which I did 

---

@EileenMu 

If you have upgraded to QBD 2022, try reinstalling your QBD 2021 and restoring your latest backup file on it. You don't need to remove QBD 2022 to do so.