Locked out of my account because "they say my subscription expired". I want to argue that is not the case. It keeps referring me to online support but I cannot access support if I cannot get into my account. Nobody wants to personally talk

We currently have an ongoing investigation about the expiration issue, drob1765.

Our Engineering Team is working on a fix and will be access restored as soon as possible. You can subscribe through this link to get an update on the issue: https://status.quickbooks.intuit.com/.

I've added these links as a guide when filing your taxes:

• Send QuickBooks Self-Employed tax info to TurboTax Self-Employed or Live
• QuickBooks Self-Employed annual tax guide.

I appreciate your patience while we look into this issue.

Hello @drob1765 ! I'm happy to report that all impacted accounts have been restored and you should be able to login to QuickBooks Self Employed as normal. 

Please let me know if you still experience any difficulties accessing your account and I'll be happy to look into it ASAP. 

I still cannot get into QB self employed app. It is still saying subscription expired. It has not even been a year. It should not expire till March or April. I cannot access my expenses I kept in 2020 for Turbo Tax. My username is [email address removed]. Please help

I still cannot sign in. Telling me account expired. Mine should not have expired till March or April 

Let's resolve this account expired error you're having, @drob1765.

The error with customers with complimentary QuickBooks Self-Employed account showing as subscription expired is already resolved. Since you're still having an error when logging in to the account, I suggest reaching out to our Customer Support. They can further isolate the issue you're having in a secure environment and help you resolve it. 

Here's how to reach them:

1. Log in to your QBSE account.
2. Click the Assistant button at the top.
3. Type Talk to human at the chat box.
4. You'll now be provided with support options that is available at that time. 

Check this article for more information on how to contact QuickBooks Self-Employed Support.

Stay in touch if you have other concerns logging in to the account by leaving a comment below. I'm always glad to help in any way I can.​ Have a great rest of the day. 

That's not a true statement, here it is May 21st.  and I am still not able to get into my account.  I have been bypassing the system so no worries, it's as fast as Quickbooks Payroll.  

Let's get you to the right support team who can check your account in a secure environment, Sammy d.

Since our engineering team had already fixed the issue, I recommend contacting our QuickBooks Self-Employed Live Team. They can pull up your account and verify the status of your subscription so you can sign into your account.

To get in touch with them, please use this test account, QuickBooks Self-Employed Test Drive. Then, follow these steps on how to contact them:

1. Select Assistant from the top bar.
2. Type Talk to a human.
3. Then select your preferred support method: Message an agent (Live chat), Call an agent, or Get a callback.
4. Keep in mind, some options are only available at certain times.
5. The wait time for agents is about 5 minutes.
   
   

Once everything is back, please clear the browser's cache and cookies. It'll help delete odd histories on your web pages. 

To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

Keep me posted on how the contact goes or if you need additional information about this. I'll be around until you're able to access your QuickBooks account.

I have just been locked out of my Quickbooks program and told my subscription expired, yet was able to log into my account and can see that both my Quickbooks 2021 Pro subscription and my payroll subscription are active and that my payment methods are up to date!  Come on Intuit, you can do better than this!  I need access restored ASAP!   Please contact me directly at [email address removed]

Thanks for joining us here, speedymail1!

One possible reason for this error is that your billing info isn't synced to your QuickBooks Desktop. I'm here to help you.

It's great that you verified that your subscription is active. On your QuickBooks Desktop, go to the Help menu, hover over Manage My License, and select Sync License Data Online. 

Also, make sure you're using the most updated version of the software. Check this link on how to update it: Update QuickBooks Desktop to the latest release.

If this error persists, I suggest you install and use our QuickBooks Desktop Tool Hub. This fixes company data and network issues. You also want to restore your product and license file. The detailed steps are in this article: Fix subscription has lapsed error in QuickBooks Desktop. Follow the solutions from three to five.

If you need more tips in managing your business, visit this page: QBDT Articles.

Additionally, QuickBooks Community is unable to contact you neither by phone nor email due to limited resources and security purposes. Instead, you may follow these steps on how to reach out to our Support Team:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, select Let's talk and then choose a way to connect.

Keep on posting here if you need more help. Take care!

I'm also having this issue and I've never had a subscription. I'm currently unable to log into my QB. How do I fix this?

I'm also having this issues and I've never had a subscription, how do I fix this?

Hello there, Anique.

I'd like to share what I know about managing you QuickBooks account.

It's possible that you've exceeded the number of attempts to log in that is why you've been locked out of your account. I suggest contacting our support team to help you recover your account.

Like this:

1. Log in to your QuickBooks account.
2. Go to Help (?).
3. Click on Contact Us.
4. Enter a brief description of your issue, and then select Continue.
5. Choose a way to connect:

• Chat - chat with them.
• Callback - get a a priority call back.

I've also included this article that you can use as a future reference in retrieving your QuickBooks account: Reset your password or recover your user ID for QuickBooks Self-Employed.

Let me know if you still have other questions about account management and subscription. I'm always here to help. Have a wonderful week.

They told me my subscription expired and I cannot get onto my Quickbooks.  I cancelled Quickbooks on line but I did pay and purchased Quickbooks desk top.  We are running a business here and I need to get into my account.  

Thanks for joining the conversation, @Chalkerfuel. I'll share some information that'll help you get into your account.
 

You can still access or login to QuickBooks Online company file for read-only access even if you canceled your subscription.

On the other hand, you also mentioned that you've purchased QuickBooks Desktop. You can follow the process below on how to Install QuickBooks Desktop.

Step 1: Prepare for the install.
Step 2: Install QuickBooks Desktop.
Step 3: Activate QuickBooks Desktop.

Here's how to activate manually:
 

1. Open QuickBooks.
2.  the Help menu, select Activate QuickBooks Desktop.
3. Follow the steps on the screen to verify your info.
    

For more information and detailed steps, check out this article: Install QuickBooks Desktop.

After you that, you can now create a QuickBooks Desktop company file.

You can also contact our Technical support team for additional assistance. They can pull up your account and guide you further through this process.

Here's how to contact QuickBooks Desktop Support:
 

1. Open QuickBooks.
2. Go to Help and select QuickBooks Desktop Help.
3. Tap on the Contact us link and choose a topic.
4. Enter brief description of your issue, then select Let's talk, and then select a way to connect.
    

You can check out this article for more details: Contact QuickBooks Desktop support.

To contact QuickBooks Online support, here's how:
 

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

For further information on the time schedule, see this article: QuickBooks Online Support.

I've also added this following articles for your future needs:
 

• Get QuickBooks Desktop user guides.
• How to resubscribe or reactivate QuickBooks Online.
   

Please keep me posted if you need anything else or need further assistance in managing your Intuit accounts. I'll get back to you as soon as possible. Have an amazing day!

 

Re: Locked out of my account because "they say my subscription expired". I want to argue that is not the case

you locked me out