Let's go over some troubleshooting steps so you can cancel your account, ClaussenCole.

The steps to fix sign-in issues in QuickBooks Online (QBO) vary depending on the situation. This reference outline the complete steps to help you resolve your concern: Get help if you can't sign in to your QuickBooks Online account. From there, choose the topic that addresses your concern. 

Before you unsubscribe from QBO, please know that you have read-only access to your information for one year (after you cancel the account). Click here for more information on data availability and export policies after canceling an account.

When you're ready, log in as the administrator of the online program and cancel the account. Allow me to help and walk you through the steps.
 

Here's how:

1. In your company, go to the Gear icon in the upper right and choose Account and settings under Your Company. 
2. Head to the Billing & subscription menu on the left panel to display your account details.
3. Choose the QuickBooks (version) tile and click the Cancel subscription or Cancel online link. 
4. Follow the onscreen instructions to complete the action.

To learn more about the cancellation process, see the following guide: Cancel your QuickBooks Online subscription or trial. 

However, if you're not assigned as the account's administrator, I recommend contacting the employee assigned to that specific user role. Then, inform them to cancel the subscription. If they're no longer available, we'll have to transfer the master admin role.

If you decide to switch back to your account in the future, feel free to browse the following guide: How to resubscribe to or reactivate QuickBooks Online.

You can also use the following resources to help you complete your year-end tasks smoothly:

• Year-end QuickBooks Online Payroll Checklist
• QuickBooks Online User Guide

Should you have additional questions about your subscription or other account management-related concerns, leave a comment below and tag my name. I'll respond to them as soon as I can.

I have a new computer and would like to have quickbooks installed

Hell I have a problem with my invoices 

Hello there, @School Barbados and @Cowellbuilttrailers. Welcome to the Community.

I can help answer any questions you have about QuickBooks. However, I would like to ask a few verifying questions to ensure I can provide the best solution for them.

@School Barbados, do you want to install QuickBooks Desktop (QBDT) on your new computer? If so, you can refer to this article for the complete guide: Install QuickBooks Desktop.

@Cowellbuilttrailers, what specific issue do you have with your invoices in QuickBooks Online (QBO)? Can you provide more details about it? Any additional info will help me provide the appropriate resolution of the issue.

Keep me updated in the comments below. I hope to hear from both of you soon. Take care and stay safe!

@School Barbados 

Which QB Desktop year version do you have?

Hi there I need help in seeing why my QuickBooks account was canceled? I need to renew it ASAP! Thank you!

Hi ErinReddell,

I understand that it can be challenging to have unexpected changes to the service you rely on. I'm unable to access your account details from here, but here are the possible reasons why your account was canceled:

• Your subscription may have expired and you did not renew it.
• You may have reached the end of a free trial period.
• Your payment method may have been declined or expired, so the subscription could not be renewed.
• Your account may have been flagged for suspicious activity, and QuickBooks support may have had to cancel your subscription as a security measure.

If you find out that this is due to an expired card, you can update your payment details to renew your subscription or contact QuickBooks Online Support for help. They have the tools to check your billing details.

I'm just around if you have additional questions about QuickBooks.

In Quickbooks Desktop - I can change the SUI rate but can not change the SCUF rate for KY 

We're glad that you joined the thread, domino.

Allow me to shed some light. Beforehand, may I know where did you try to edit your Service Capacity Upgrade Fund (SCUF) because we can edit the rate through the payroll item list and employee setup. 

If you're unable to change it, I recommend updating your tax table. 

Afterward, if the same issue persists. Can you provide me with a screenshot of the exact error shown on your screen?

This way we will be able to point out the root cause of why you can't edit the rate of your SCUF.

Feel free to read through this article if you want to become updated on the year-end checklist for QuickBooks Desktop Payroll.

Never hesitate to reach out to us again if a question about tax arises in your mind again. We'll be happy to lend a hand. Keep safe!

I need to cancel my QuickBooks subscription  

Thanks for joining the Community, hardycolby.

You can cancel a subscription while signed in.

Here's how:
 

1. Sign in as an admin user with a web browser.
2. Use your Gear () icon.
3. Go to Account and settings.
4. Access the Billing & subscription tab.
5. In your QuickBooks section, click Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel trial.
6. Follow the onscreen steps to finish cancelling.

If you didn't see a Billing & subscription tab in step 5, your subscription was initiated through a mobile app store. The steps for cancelling it will be a bit different.

I'll be here to help if there's any questions. Have a wonderful day!

How do I get my w2 from amazom

Hi, Baumgart4.

Let me route you to the correct support. Since Amazon is your W2 provider, I'd suggest reaching out to their support so they can guide you on the best way to retrieve the forms.

If you have some concerns with QuickBooks, you can always visit our Help Articles page.

I'm always around to help when needed. Keep safe!

Good afternoon,

I need tutor to learn how to use quickbooks from zero.

I am unable to access my account because the phone number I used to create my account has since change because I got a new number. I forgot to update my information and now Intuit is trying to verify my account with my old number which I no longer have access too. How can I resolve this issue and have my account verified so I can access my account? 

Hi there, @Ginevra1234. Being able to change the phone number associated with your QuickBooks Online (QBO) account is my top priority.

You can send the one-time confirmation code through the email associated with the account since the old phone number is no longer working. To do this, here's how:

1. Sign in to QuickBooks Online.
2. Go to your Profile next to the Gear icon.
3. Select Manage your Intuit Account.
4. Go to the Sign-in & security menu.
5. Select the Phone section.
6. Click the Change link beside your old phone number.
7. Enter the new phone number and click Save.
8. Select Email a code and check your inbox.
9. Enter the verification code and click Continue.
10. Follow the on-screen instructions to complete the process.

For more information on how to change the information about your company and accounts in your QBO account, see this link: Change your business name, contact info, or EIN in QuickBooks Online.

In case you run into some log-in issues in the future, I'm attaching some articles that you can refer to on what to do:

• Get Help If You Can't Sign In to Your QuickBooks Online Account
• Reset Your Password or Recover Your User ID for QuickBooks Online

Keep me posted on your progress with setting up your phone number. I'm determined to help you succeed. Keep safe!

I have been trying to cancel my subscription. I have received a email stating that I have canceled my subscription. But Quickbooks continues to try to deduct it from my credit card. My business has closed I no longer need it. 

I can see that you've canceled your QuickBooks account, @sebastian. I'd be pleased to point you to the right support team that can assist you with verifying your subscription and charges.

I suggest contacting our QuickBooks Support for help with billing issues since this requires private information. This will help them check to see if the account has been completely closed and what the payment was for.

After that, our representative will create case documents for you. Through this, we can verify and process a refund. Once done, you'll be notified of the progress of your issue via email.

Here's how:

1. Go to the Help (?) menu and select the Search tab.
2. Click the Contact Us button.
3. Enter a brief description, then click Continue.

See this page to take note of our support hours: QuickBooks Online Support. This way, we can address your charge concerns on time. You can also contact us outside of QuickBooks through this link: What can we help you with?

You'll want to check out this article to learn when you’re eligible for a refund: Request a refund for your QuickBooks product. It also provides details about the timeline for the refund and the shipping.

Please know that you'll have read-only access to your QuickBooks Online data for one year after you cancel your subscription. To learn more about data availability, refer to this guide: What happens to my QuickBooks Online data after I cancel?

Let me know how it goes in the comments below. If you have any other QuickBooks-related concerns, I'm just around to help. Take care always.

Can someone call me at my phone as I have been charged multiple times for my subscription 

I have tried to call and this computer system phone call sucks

I appreciate you for connecting with us here. Know that this isn't the kind of experience we want you to have. Let me guide you to the best way to contact the right person to get the help you need.

They have the tools to pull up your account which is needed in investigating the cause of the issue.

Be informed, that due to the high volume of calls and chat requests, the waiting time can reach up to 35 to 45 mins. Also, we cannot ensure that you'll be assigned to a US agent but rest assured, you'll be taken care of immediately once you can get hold of a live person.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose either tab to get started: Assistant or Talk to a human.
3. Search or select Contact Us.
4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

You can visit this article to learn how to get the most out of your financial reports: Customize reports in QuickBooks Online.

We appreciate your patience. Feel free to reply to this post if you need further assistance. Have a great day ahead!

Need help to reverse a scheduled payroll just run

Hi there,

I'm here to get the help you need in reversing a scheduled payroll just run in QuickBooks Online (QBO).

If you use direct deposit, you can request a reversal 5 business days after the pay date. However, this doesn't guarantee that the funds will be recovered.

If you've processed a paper check, you can delete or void it.

Here's how:

1. In the left menu, click Payroll.
2. Go to the Employees tab.
3. Click the Paycheck list.
4. Choose the paycheck you want to delete or void.
5. Click Void or Delete.
6. Click Yes to confirm.

For more details about the process above, see these articles:

• Reverse a direct deposit
• Delete or void employee paychecks

If you encounter direct deposit concerns in the future, you can refer to this article: Fix direct deposit issues. 

You can count on me if you need more help with your payroll or with QuickBooks. I'm always here to back you up. Stay safe and have a great day!

I am trying to contact you, none of the numbers on your website seem to work! I'd like to talk to someone about transitioning from QuickBooks Desktop to Online, and I don't know how to get in touch with you. I've sent an email and no one replied, and can't manage calling you. HELP ME please! Thank you

Thanks for joining this thread, Anattolko.
 

You can get in touch with our Customer Care team while using QuickBooks Desktop.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

They'll be able to pull up the account in a secure environment and discuss transitioning further with you. Be sure to review their support hour so you'll know when agents are available.

If you can't get into your product to get in touch with them, they can also be reached through our website.
 

The Community's also here to help with any questions you may have about transitioning from Desktop to Online.
 

Please feel welcome to send a reply if there's any questions. Have a wonderful day!