II was online for 2 hours yesterday trying to figure out how to enter information for update and then promptly disconnected when the "contact agent" couldn't figure it out.  All that time spent with no resolution!!  If my payroll and direct deposit don't work I will be definitely switching software companies. (which would be unfortunate as I have been using quickbooks for over 15 years!  This update should be much easier!

Now my date has been pushed to 9/30/21. Cool, the more I wait the more time I get.

I appreciate you for keeping us updated, MrTom4.

All the possible troubleshooting steps were already shared in this thread to resolve the payroll update issue. If you've tried all with no avail, I recommend contacting our technical support team, so they can add you to the list of our affected users. This way, you’ll be notified once an update becomes available

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

I also encourage you to visit this article to learn more about the earlier release update: Latest payroll news and updates.

You can visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

Let me know how it goes or if you ran into a different situation by adding a reply below. I'd be happy to help.

The "CONTACT US" link in HELP merely brings me to a search of previous questions without any options to actually contact ANYONE

Hi there, @humanpowered.

I appreciate you joining this thread and following the steps shared by my colleagues. I'm here to help make sure that you can reach our Support team to fix the issue that you're having in QuickBooks Desktop (QBDT).

You can try these other steps to contact our Support team. This will give you the option to chat with them or get a callback.

Here's how to do it:

1. Go to this link: What can we help you with?
2. Choose QuickBooks Desktop as your product and the edition you have (i.e Pro or Premier, Plus, Enterprise, or Point of Sale).
3. Enter the error message you're having in the What's your question? field.
4. Click Continue.
5. Choose either Chat or Callback.

I'm also adding this article to learn more about the earlier release update for future reference: Latest payroll news and updates.

Keep me posted on how the contact goes. I'll be right here if you need additional assistance and information about the issue. Have a good one.

I have the lastest version of QuickBooks and I am having the update problem with error 40003

Thank you for responding in this thread, Linda Stanley.

I'd like to help and shar what I know about the error message you receive in QuickBooks.

Error 40003 or also known as PS038 is usually the error message you receive when running a payroll update.

Before doing some troubleshooting steps, make sure you update your QuickBooks to the latest release. Once done, you may follow the steps given below depending on the payroll service you have.

• Under Employees, select My Payroll Service, and then Send Usage Data or
• Under Employees menu, select Send Payroll Data

After that, you can run the payroll updates again to see if you encounter the same error.

If issue still persists, you can also check out  this article to proceed on the next step to fix this error: Resolve payroll error PS038.

Just let me know if you still have other questions about product updates. I'm always here to help. Have a wonderful day.