Thanks for getting in touch with the Community, MonicaG. I appreciate your detailed information.
Typically with customer support scams, they work by convincing you there's a problem with your computer, or Intuit product, then offer to fix it. Intuit won't reach out to you to fix a problem with a computer, and if you weren't already expecting a call from Intuit, it's unlikely it was actually from an Intuit representative.
If necessary, Intuit support can help you determine if an email is from Intuit or a possible phishing email that needs to be forwarded to our security team for assessment. You can reach out to them to help you determine if it was an official call from Intuit. If so, the agent you're working with should see official notes from the agent who reached out to you on your account history.
Here's some things you can do to protect yourself from a phishing attack:
- Never share your passwords with anyone.
- Install antivirus software and keep it up-to-date.
- Confirm you're using a modern browser and that it's up-to-date with its latest release.
- Make sure you have strong passwords on the computer and payroll files.
- Don't respond to emails asking for details about your account, password, banking, or credit card information.
- Keep the operating system and any critical programs up-to-date with their latest patches. These updates are frequently security-related.
- Don't open any attachment that claims to be a software update. Intuit won't send any software updates through email. It's a good idea to never open any attachments unless you know the sender and you're expecting an attachment from them.
You can also check our Intuit Online Security Center for more information.
As for getting your product's latest updates, you can do so from within QuickBooks. You can refer to our Update QuickBooks Desktop to the latest release article.
I'll be here to help if there's any additional questions. Have an awesome Monday!
