QB 2020 Pro requires an Intuit Account?

Setting up an Intuit Account is one of our security measures, michaelmarquardt.  

The prompt log in using your Intuit Account ID happens when you open or create a new company file, add a user, sign in to My Company, or while accessing Intuit User Account Management. This login makes it easier to manage your connected Intuit services.   

You can go through the process and once it has been successfully set up. I'll show you how:

1. From the Intuit account window prompt, select I’m an admin, and I’m the primary person who can: then select what you can do in the account and enter your email. Select I’m not an admin, I’ve just signed in with the admin's credentials.
2. Click Continue.
3. If you selected I’m an admin, and I’m the primary person you’ll be prompted to enter your Email or user ID, then enter your Password.
4. Select Create an account if you don't have an existing account.
5. Click I forgot my user ID or password if you have and want to recover your account.
6. Click Sign In.

You can also check out these articles for more details with managing and securing your accounts: 

• Password security for QuickBooks Desktop
• What is CAMPs and how do I use it?

If you can't still enter the data you can follow the steps on what to do when QuickBooks Desktop freezes.

You're always free to get back to me if you have other questions. Take care always! 

My problem has been that that screen is non-responsive and will not allow me to enter any info.  The "continue" is not visible on my screen?

Thanks for getting back to us, @michaelmarquardt.

Since the pop-up screen won't allow you to enter any information, I highly suggest contacting our Phone Support team. They have tools such as screen sharing (remote access) that can check your account and further help you with the setup process.

Here's how to reach them:

1. In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help.
2. Select Contact Us at the bottom to connect with our live support.

Just in case, I'll add these articles for future reference:

• Password security for QuickBooks Desktop
• What is CAMPs and how do I use it?

I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other questions or issues. I'm always here to help. Have a good one!

This is an accurate chain of events; however, as described (Step 2) "Continue"  does not appear on the screen even with my Intuit Account ID email filled in.  See attached screenshot.

Seems that the browser fails to complete the refresh of the pop-up window. 

I have tried setting my browser default to Chrome from the new Edge.  I will try using Firefox but my hopes a minimal.

Thank you for any assistance.  

BTW--QB becomes COMPLETELY locked up and the only way to exit is via END Task in Task Manager.

Hi there, @michaelmarquardt.

I greatly appreciate it that you're following the recommended steps provided by my colleague. However, you can't proceed to the next process because you don't have the Continue button. What I can suggest, I recommend contacting our QuickBooks Support so that they can assist you and check your account since they'll be able to pull up your account in a secure environment and help you navigate with their tools. Here's how:

1. Open your QuickBooks Desktop account.
2. Go to the Help menu.
3. Select QuickBooks Desktop Help.
4. Click the Contact Us button.
5. Enter your concern ( Create Intuit Account ), then select Continue.
6. Choose a way to connect with us:

• Start messaging with a support expert.
• Get a callback from the next available expert.

Note: Due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

In case you'll need help managing your account, you can also visit this link for more detailed information: QuickBooks Desktop Help Article.

Fill me in if you need more help by leaving a comment below. I'll be around in the Community to help. Take care and have a great day!

Well, I would greatly appreciate it if someone could help me do as your colleague suggested.  Problem is that as soon as I open QB it goes the Account screen with no chance to follow his instructions:  "In QuickBooks Desktop (QBDT), go to the Help menu at the top to get to the QuickBooks Desktop Help."

I would have done that long ago.  

Is there a way to open QBDT in Safe Mode, where it does not open a COMPANY File, so I can follow your colleague's recommended steps.  

BTW--I have been using QuickBooks for over 25 years and have been a BETA Tester for at least 15 releases.  So I will ignore the tone of your last response, all I want to do is get my QB 2020 usable again.

Thank you,

Michael Marquardt

Good day, Michael.

I'm joining this thread to share more details on how we can make the Intuit Account window responsive.

We can repair your QuickBooks Desktop. This helps fix any error you may experiencing while using it. You can follow these steps: 

1. Go to the Windows Start menu, then select Control Panel.
2. Select Programs and Features then Uninstall a Program.
3. Click QuickBooks, then Uninstall/Change. Select Continue, or Next.
4. Hit Repair, then Next.
5. Once it's done, select Finish.

Also, here's the article for your reference: Repair your QuickBooks Desktop for Windows.

In addition, I'd still suggest reaching out to our Customer Support Team if there are no changes. You may use this link to get in touch with them: https://help.quickbooks.intuit.com/en_US/contact. Then, simply select QuickBooks Desktop on the upper-right of the page and follow the on-screen instructions.

I'll be here if you need anything else. Have a great day!

Sorry, no joy!  I attempted a repair twice and no change.  I will try to contact Customer Service.

Worked with Support, after several hours, they kicked up to the software development people.  Should get a return call this morning.

Why is Intuit requiring this within the Desktop program?  You say it's for security, but it's just another hoop I have to jump through whenever I open a client's file.  As I'm working with multiple clients back and forth every day, this is a REALLY annoying feature.  Please switch it back off.  I'm having to do the same thing within QB 2019 Desktop Accountant with a file that was downloaded from QBO.  I'm astonished at how Intuit just seems to want to drive people away from their program with these super annoying features.  

I appreciate your views and opinions about our security feature, @SmartBooks.

I personally don’t want you to feel this inconvenience. The prompt to log in using your Intuit Account ID is mandatory whenever opening or creating a new company file. This is to ensure that only authorized users can only access your data.

For more insights about the password security feature in QuickBooks Desktop (QBDT), check out this article for more details: Password security for QuickBooks Desktop.

You might also want to visit our QuickBooks Support page for future reference. There, you can browse some topics for QDBT that serve as your guide for your future tasks.

Let me know if you have other concerns about managing your QBDT software. I’m just a few clicks away from you.

Is this Intuit sign in a mandatory thing? I don't want to have to deal with it every 7 days, and why should I have to? You say it is for security, what a joke. My information is more secure with out any extra person or company having ANY access to my Quick Books.

I have a password on my Quickbooks. The idea that this is for security is non-sense!! I do not TRUST your security or the reason for this sign in requirements. I hope all the Quick books users are as upset as I am about this. Just another big company trying to gain more control.

I need to know if there is any place o n my quickbooks I can go to to find my Subscription account number?

@Linda2857 

Login to your CAMPS and find your license and subscription information there.