QBO 2022

I admire you for sharing the details of your concern with us, @JoeAlouf.

I'll share some insights about QuickBooks Online (QBO) Desktop App.

The QBO Windows and Mac desktop apps are no longer supported since April 20, 2021. Thus, downloading the app isn't available. Due to limited use, we stopped supporting these app and invest in other features that matters to your business. 

You can utilize this article for more details about this: QuickBooks Online Mac and Windows Desktop App update.

Additionally, I've added these resources that can help you with your ProAdvisor certification: 

• Become a Certified ProAdvisor, QuickBooks - Intuit
• Training & certification

You can always count on me if you any other concerns about QBO or with your certification. I'm just a post away from you. Keep safe and have a good one!

@JasroV 

Two things. 
1.  I am already certified Pro Advanced. 
2.  The recertification learning module describes a NEW feature in QBO 2022.  This NEW feature is a NEW Desktop App.  I suggest you do some internal research on this NEW feature. 

Thanks for the quick response, @JoeAlouf. I'll share some additional information about the QuickBooks Online (QBO) Desktop App.

When downloading the app, please take note of these system requirements:

• Windows 64-bit computer
• Advanced version of Your Books in QBO Accountant

If you still don't see the option, I suggest logging into your account using a private browser or incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Microsoft Edge).
• Control + Option + P (Safari).

If it works, you’ll have to go back to your regular browser and clear the cache to improve the program's performance. You can also use other supported browsers as an alternative and roll out the possibility of a browser-related issue.

If the issue persists, I suggest reaching out to our QBO Accountant and ProAdvisor Support. This way, they'll be able to do further investigation into this behavior and can open an investigation ticket if necessary.

In addition, you can visit this article to learn more about downloading and using the app: Download and use the QuickBooks Online Advanced desktop app.

Keep in touch if you need any more assistance with this, or if there's something else I can do for you. I've got your back. Stay safe, JoeAlouf.

@kevin thank you for your suggestions.

I do have a 64 bit machine. 

I logged on "incognito" as you suggested.  Still no option to download the app. 

I am surprise you can't just send me a link to download. 

The article you sent me is useless if I can't download the App.

Question for you: If I have QBO accountant, I believe I am automatically getting the Advanced version.  I could not confirm that in "account and subscriptions".

Thank you in advance if you can escalate this, as I am sure I am not alone. 

Thanks for getting back to us, @JoeAlouf.

Allow me to join in this conversation and help you with your Desktop App concern in QuickBooks. 

As mentioned, QuickBooks Online Windows and Mac desktop apps are no longer supported as of April 20, 2021. That means you'll no longer be able to download, receive customer support for, or receive software updates and bug fixes to the apps after April 20th. Your QuickBooks Online account is not affected and you can sign in through the app or a browser.

 Once your browser no longer supports your app, we recommend accessing QuickBooks Online (QBO) through your preferred browser by signing in at qbo.intuit.com

If you want to install the Desktop app, you can download it using this link: http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html?referrer=qboApps%22%3Eh...

With regards to your subscription question, our accounting professionals will receive QBO Elite Payroll for free when they sign up for QBO Accountant. 

For more info, you can check the discounts we offer for accounting professionals on the products, solutions, and supplies in this article: ProAdvisor Preferred Pricing.

To know more about how the ProAdvisor program works, please see the details here: Learn about ProAdvisor benefits, tiers, and points.

You can always share your concerns with us. Simply post them in the QuickBook Community page and we'll answer them for you. Have a good one, @JoeAlouf. 

@ReymondO 

Unfortunately, like some of the previous EMPL that responded, you are not reading the thread.  You are also not aware the Intuit, in QBO 2022 has brought back the Desktop App.  So just responding for the sake of a response is not productive nor helpful. 

For your benefit, so that you and the previous EMPLs who responded that this feature is no longer supported, here is a page from the 2022 QBO Training Module for Advanced Pro Certification.....