QuickBooks Email Password Not Saving

Hello, tramach. 

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.  

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates. 

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

The email is setup under preferences as "Other".

I want to top this from happening to you, @tramach.

Thanks for checking your QuickBooks versions. I have other troubleshooting steps to help isolate the password issue in QuickBooks. And happy to outline the detailed steps with you. 

Make sure the email provider you are using has been set as a default in your QuickBooks settings. By doing this, you don't have to re-enter your password every time you send an email.

Do the following: 

1. Go to the Edit menu and pick Preferences.
2. Choose the Send Forms tab.
3. Select My Preferences. 
4. Check the email in the E-Mail IDS and click Select Default columns.
5. Hit OK. 

If the issue persists, I'd recommend checking your email provider's settings. Search for the allow permission for QuickBooks and select the option not to re-enter your email password. This way, you can send the invoices in QuickBooks without getting the password prompt.

Furthermore, check out these articles below on how to send invoices by batch and fix webmail password in QuickBooks: 

• QuickBooks will not accept my webmail password.
• Email sales forms, invoices, and statements in QuickBooks Desktop

If you have other queries or follow-up questions, let me know in your reply. I’ll be around to help and assists you. Keep safe.

Hello,

Every time I see a post regarding this issue I have hopes that someone has solved it, but again I am disappointed. 

I have the same issue, and I have seen quite a few other posts with this same issue and no Intuit representative has resolved this issue yet as far as I can tell. That you can't resolve such a simple issue is extremely frustrating.  They just keep giving the same answers above, some of which do not really make sense until the person gives up.  I just paid thousands of dollars for a new edition of QB Enterprise which has this issue, and supposedly has support, but the support people either seem uninterested in solving it or just don't know how.   My last try I spent over an hour demonstrating the issue to a representative and  his only response was that I should "get another email account, that is our suggestion".    Of course I don't want to start sending people invoices from a strange email, and it makes no sense that this issue as described would be solved by using another email or contacting the email provider.  Please let me elaborate:

1) I have tried every suggestion above in your post, and more, including removing and adding the email back in.  None of these affect the issue.  It works the first time, then recurs.

2) It makes no sense to contact the email provider as it works when you type in the correct password.  The issue is that Quicbooks does NOT REMEMBER the password except for a few minutes. You can send a few more emails once you have entered the correct password, but in a while goes away for a long pause and then it comes to tell you it could not connect to your mail server and gives you the option to change your password.  Entering the correct password at this time puts you back in the working loop for a while.  I don't see how this could possibly be on the server end.  Also other email clients can connect to the server at all times using the same credentials.

3) The email provider is me.  I am running my own mail server and have verified that QB is sending incorrect login information to the server using the server logs which I can supply.

4) The problem is NOT that the original poster or myself or all the other people who have had this problem and just gave up don't know how to set up the email.  It is that Quickbooks somehow "loses" the login credentials after a short time.  It makes no sense for a server I can log into repeatedly with other clients using these credentials is suddenly refuse to accept them from Quickbooks after accepting them just a short time ago.  Its possible that QB does something else like messing up the encryption after a time, rather than the password, that would be for your devs to figure out.  I can only see the failed login attempts on my server. I have gone as far as to dump the encryption keys to make sure they the ones it is giving out are correct.  Email is very standardized and I can't believe that I am having an issue like this in this day and age.

I will be more than happy if you have a genuine interest in resolving this issue to post server logs, or give you remote access to my machine where you can watch the interaction of the server and QB.

Hello,

Every time I find a post with this issue I have high hopes someone will finally solve it.  Unfortunately I am disappointed again.  I would love to hear from the original poster if this helped, but I think its unlikely it did.

I have the same issue, and I have seen quite a few other posts with this same issue and no Intuit representative has resolved this issue yet as far as I can tell. That you can't resolve such a simple issue is extremely frustrating.  They just keep giving the same answers above, some of which do not really make sense until the person gives up.  I just paid thousands of dollars for a new edition of QB Enterprise which has this issue, and supposedly has support, but the support people either seem uninterested in solving it or just don't know how.   My last try I spent over an hour demonstrating the issue to a representative and  his only response was that I should "get another email account, that is our suggestion".    Of course I don't want to start sending people invoices from a strange email, and it makes no sense that this issue as described would be solved by using another email or contacting the email provider.  Please let me elaborate:

1) I have tried every suggestion above in your post, and more, including removing and adding the email back in.  None of these affect the issue.  It works the first time, then recurs.

2) It makes no sense to contact the email provider as it works when you type in the correct password.  The issue is that Quicbooks does NOT REMEMBER the password except for a few minutes. You can send a few more emails once you have entered the correct password, but in a while goes away for a long pause and then it comes to tell you it could not connect to your mail server and gives you the option to change your password.  Entering the correct password at this time puts you back in the working loop for a while.  I don't see how this could possibly be on the server end.  Also other email clients can connect to the server at all times using the same credentials.

3) The email provider is me.  I am running my own mail server and have verified that QB is sending incorrect login information to the server using the server logs which I can supply.

4) The problem is NOT that the original poster or myself or all the other people who have had this problem and just gave up don't know how to set up the email.  It is that Quickbooks somehow "loses" the login credentials after a short time.  It makes no sense for a server I can log into repeatedly with other clients using these credentials is suddenly refuse to accept them from Quickbooks after accepting them just a short time ago.  Its possible that QB does something else like messing up the encryption after a time, rather than the password, that would be for your devs to figure out.  I can only see the failed login attempts on my server. I have gone as far as to dump the encryption keys to make sure they the ones it is giving out are correct.  Email is very standardized and I can't believe that I am having an issue like this in this day and age.

I will be more than happy if you have a genuine interest in resolving this issue to post server logs, or give you remote access to my machine where you can watch the interaction of the server and QB.

Hi there, @Andy Wylde.

We recognize the inconvenience caused by the invoice delivery issue. I can also see how time-saving it would be if you’re able to save your email password. This way, you won’t have to go through the log in all over again. Please know that encountering connectivity and support feature issues aren’t the kind of service I want you to experience. 

I also understand your desire to seek help from someone. Since you're still getting the same result after performing all the troubleshooting steps, I recommend you reach out to our Support again. 

Here’s how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

I know you already contacted them, however, this issue requires personal information. As much as I want to assist you further, we’re unable to do so since Community is a public forum. You might need to consult an IT personnel since you mentioned that you’re using your own mail provider.

I’ve added these guides to help you with managing invoices and personalizing them:

• Send online invoices in QuickBooks Desktop
• Use and customize form templates

Let me know in the Comment section if you need more help with your invoices. I'm just a few clicks away from you. Keep safe.

Hello JamaicaA, thank you for your prompt and sincere reply.

I don't mean to be unkind , but it is not just once I have contacted support and they didn't know what to do. I tried once by phone and once by chat.  My time is valuable also.  I  have repeatedly asked for them to escalate this issue if they can't solve it, but they refuse to do so.  One single post solving this problem would help a lot of people.  I have read a lot of posts, and the customers really just gave up as they realized they are not getting anywhere and can't spend any more time on the issue.  I don't think this is the kind of customer support that I think your company intends, but maybe the internal policies are not inline with the customer experience.

As far as contacting an IT professional, in addition to my degrees I have been doing heavy duty IT work for nearly 40 years.  I founded what was once the second largest ISP in the entire state.  I sure there are people that know more about email and encryption and servers and such than I do, but there aren't many.  I have used openssl to verify that the server responds correctly to all requests.   In fact when I first configured this, it gave a very unhelpful error about not connecting and I figured out that it did not like that the certificate name on the server did not match the server name it was told to connect to.  I actually wrote long detailed post post to someone else with the same problem, and for other people who had the same issue, but as often happens with this forum it was deleted when I hit "Post" and I didn't have time to rewrite it.  It actually deleted my post on this topic twice before it actually posted it, but now I know to save it in Notepad or such before hitting submit.  Again, not impressive.  I would think that it would relieve the burden on the support stuff to have accurate articles in this forum, but I have seen the advice you gave above repeated to many people having the same issue and never once has anyone replied :"Thank You, that solved my problem". 

Rather than having a multitude of incorrect replies for people to read would it not be more beneficial to have one correct one?   Isn't there some way to get this question to someone who really understands how email works and can provide an intelligent reply rather than referring to the same articles, which assume the user is at fault and did not corrrectly configure the settings?

Showing Linux server logs to  your support people is like showing showing a book to a dog.  They appreciate that is looks important,  maybe even smells interesting, but they have no idea what to do with it.  I have tried this, but it is obviously above the level of the people that answer the support and phone, and they refuse to connect me to someone who actually understands what they are looking at.   Instead they make inane suggestions that really have no logical basis and are sure to do nothing more than waste my time.

I really believe this is a bug in Quick books and was not tested thoroughly, as the same setup using gmail works like a charm.  I do NOT want invoices being sent to a customer from a Gmail address!   Its unprofessional in my opinion and we receive many scam invoices through Gmail.  I do not want to make that impression on my customers. 

Hello there, Andy Wylde.

I understand where you’re coming from. In these trying times, I know every penny counts as well as time is essential when running a business.

All features should work seamlessly in your QuickBooks Enterprise because you’re using a new one. This includes the email feature where the program will remember the password constantly.

Since you continue to get the same result after running the recommended troubleshooting steps and contacting our Technical Support Team, I have shared your complaint to the right channel. Someone will review your case and reach out to you.

I’m adding some resources that will help automate and streamline your accounting tasks. These articles provide detailed information on how each feature works including the link to the article.

• What’s new in QuickBooks Desktop 2022
• Accessibility features in QuickBooks

If you have other QuickBooks concerns or issues while using the program, tap the Reply button and add a comment. The Community has your back, and I’m also here, ready to help 

I really appreciate that.  I am really trying to be optimistic that someone will really look at this issue and provide a solution.  One of the good things about buying a new version of Quickbooks is supposedly the support, but so far, even the minor issues I have had I have had 0% success with every issue I have asked for help with after the initial install which was very painful to start.   Very disappointing.  I hope you can change my negative impression of QB support and the product.

I'm confident this is not a bug, but it's by design.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/every-time-i-email-an-invoi...

In other posts I see them saying that XXXXX or YYYYYY provider is not supported. Seems to me that QB doesn't want to save ANY passwords. When you use Gmail it connects to your account as a third party app. So, they are still not saving passwords but just making a connection to Google. Same idea with Outlook/Hotmail. It seems like it has to be on the drop down list of providers to save the password, whereas "Others" doesn't because it's simple SMTP and they don't save that password.

They do not save the password... I have tried with all the suggestions and offerings in user forums.

QB DOES NOT SAVE GMAIL PASSWORDS after logging out of the QB session.., It DOES connects to gmail and passes the google generated password (which us a long password lower case and frustrates every user I have chatted with).  When they log out of the QB session (which they do for security reasons) and log back into QB Desktop ... it requires them to re-enter the google generated password before they can send an invoice... This infuriates the users!  You surely can find a way to encrypt and save the passwords if you choose to do so.  Come on now!

QB DOES NOT save the password once the QB session is closed... I have tried with all the suggestions and offerings in user forums.

QB DOES NOT SAVE GMAIL PASSWORDS after closing your QB session.., It DOES connects to gmail and passes the google generated password (which us a long password lower case and frustrates every user I have chatted with).  When they log out of the QB session (which they do for security reasons) and log back in  QB Desktop... it requires them to re-enter the google generated password before they can send an invoice... This infuriates the users!  You surely can find a way to encrypt and save the passwords if you choose to do so.  Come on now! Listen to the Users!

I am having the same problem with Quickbooks invoice emails.  I have a template that I modify with customer specific or other timely information for each customer that I send an invoice to.  I generate the invoice email from Quickbooks.  Then edit it while it is open as an Outlook email message until it contains the customer specific information I wanted to add.  Then I click send.  I always to a CC to my company email. 

Both the CC and the copy in the Outlook Send folder are reverted back to unedited template.  I was embarrassingly alerted to it by a customer yesterday.  I spent 10 hours yesterday trying various things to get the invoice email to keep the edits as well as checking the internet to see if anyone else had a solution or workaround.

No workaround or solution found.

A side note, when a Quickbooks invoice email is open, no other Outlook actions can be taken.  That is, I cannot open another email while the QB invoice email is open (e.g., to copy and paste from there to the new email).

Hi there, LTP_USA.

I just wanted to let you know that I responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-new-2022-quickbooks-is-delet...

Lastly, you may refer to this article to see various steps on how you can fix an error message that you might encounter while using Outlook: How to fix "Error: QuickBooks is unable to send your email to Outlook.

Don't hesitate to visit the QuickBooks Community again or click the Reply button below if you have other concerns related to emailing invoices i QBDT. I'm always here to help, LTP_USA.