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tramach
June 1, 2022
Question

QuickBooks Email Password Not Saving

  • June 1, 2022
  • 15 replies
  • 93 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

15 replies

AileneAModerator
Moderator
June 1, 2022

Hello, tramach. 

 

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.  

 

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

 

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

   

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates. 

 

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

tramachAuthor
June 1, 2022

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

 

The email is setup under preferences as "Other".

 

 

Andy Wylde
June 18, 2022

Hello there, Andy Wylde.


I understand where you’re coming from. In these trying times, I know every penny counts as well as time is essential when running a business.


All features should work seamlessly in your QuickBooks Enterprise because you’re using a new one. This includes the email feature where the program will remember the password constantly.


Since you continue to get the same result after running the recommended troubleshooting steps and contacting our Technical Support Team, I have shared your complaint to the right channel. Someone will review your case and reach out to you.

 

I’m adding some resources that will help automate and streamline your accounting tasks. These articles provide detailed information on how each feature works including the link to the article.

 


If you have other QuickBooks concerns or issues while using the program, tap the Reply button and add a comment. The Community has your back, and I’m also here, ready to help 

 


I really appreciate that.  I am really trying to be optimistic that someone will really look at this issue and provide a solution.  One of the good things about buying a new version of Quickbooks is supposedly the support, but so far, even the minor issues I have had I have had 0% success with every issue I have asked for help with after the initial install which was very painful to start.   Very disappointing.  I hope you can change my negative impression of QB support and the product.

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