Question

QuickBooks Email Password Not Saving

Forum|Forum|4 years ago
June 1, 2022
15 replies
81 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

QuickBooks Desktop

A

AileneA

Moderator

Hello, tramach.

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates.

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

T

tramachAuthor

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

The email is setup under preferences as "Other".

J

JamaicaA

QuickBooks Team

Hello,

Every time I see a post regarding this issue I have hopes that someone has solved it, but again I am disappointed.

I have the same issue, and I have seen quite a few other posts with this same issue and no Intuit representative has resolved this issue yet as far as I can tell. That you can't resolve such a simple issue is extremely frustrating. They just keep giving the same answers above, some of which do not really make sense until the person gives up. I just paid thousands of dollars for a new edition of QB Enterprise which has this issue, and supposedly has support, but the support people either seem uninterested in solving it or just don't know how. My last try I spent over an hour demonstrating the issue to a representative and his only response was that I should "get another email account, that is our suggestion". Of course I don't want to start sending people invoices from a strange email, and it makes no sense that this issue as described would be solved by using another email or contacting the email provider. Please let me elaborate:

1) I have tried every suggestion above in your post, and more, including removing and adding the email back in. None of these affect the issue. It works the first time, then recurs.

2) It makes no sense to contact the email provider as it works when you type in the correct password. The issue is that Quicbooks does NOT REMEMBER the password except for a few minutes. You can send a few more emails once you have entered the correct password, but in a while goes away for a long pause and then it comes to tell you it could not connect to your mail server and gives you the option to change your password. Entering the correct password at this time puts you back in the working loop for a while. I don't see how this could possibly be on the server end. Also other email clients can connect to the server at all times using the same credentials.

3) The email provider is me. I am running my own mail server and have verified that QB is sending incorrect login information to the server using the server logs which I can supply.

4) The problem is NOT that the original poster or myself or all the other people who have had this problem and just gave up don't know how to set up the email. It is that Quickbooks somehow "loses" the login credentials after a short time. It makes no sense for a server I can log into repeatedly with other clients using these credentials is suddenly refuse to accept them from Quickbooks after accepting them just a short time ago. Its possible that QB does something else like messing up the encryption after a time, rather than the password, that would be for your devs to figure out. I can only see the failed login attempts on my server. I have gone as far as to dump the encryption keys to make sure they the ones it is giving out are correct. Email is very standardized and I can't believe that I am having an issue like this in this day and age.

I will be more than happy if you have a genuine interest in resolving this issue to post server logs, or give you remote access to my machine where you can watch the interaction of the server and QB.

Hi there, @Andy Wylde.

We recognize the inconvenience caused by the invoice delivery issue. I can also see how time-saving it would be if you’re able to save your email password. This way, you won’t have to go through the log in all over again. Please know that encountering connectivity and support feature issues aren’t the kind of service I want you to experience.

I also understand your desire to seek help from someone. Since you're still getting the same result after performing all the troubleshooting steps, I recommend you reach out to our Support again.

Here’s how:

Go to the Help menu, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Let's talk and then choose a way to connect.

I know you already contacted them, however, this issue requires personal information. As much as I want to assist you further, we’re unable to do so since Community is a public forum. You might need to consult an IT personnel since you mentioned that you’re using your own mail provider.

I’ve added these guides to help you with managing invoices and personalizing them:

Let me know in the Comment section if you need more help with your invoices. I'm just a few clicks away from you. Keep safe.

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