Question

QuickBooks Email Password Not Saving

Forum|Forum|4 years ago
June 1, 2022
15 replies
78 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

QuickBooks Desktop

A

AileneA

Moderator

Hello, tramach.

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates.

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

T

tramachAuthor

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

The email is setup under preferences as "Other".

C

Cheyennemtnman

Hi there, @Andy Wylde.

We recognize the inconvenience caused by the invoice delivery issue. I can also see how time-saving it would be if you’re able to save your email password. This way, you won’t have to go through the log in all over again. Please know that encountering connectivity and support feature issues aren’t the kind of service I want you to experience.

I also understand your desire to seek help from someone. Since you're still getting the same result after performing all the troubleshooting steps, I recommend you reach out to our Support again.

Here’s how:

Go to the Help menu, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue, then select Let's talk and then choose a way to connect.

I know you already contacted them, however, this issue requires personal information. As much as I want to assist you further, we’re unable to do so since Community is a public forum. You might need to consult an IT personnel since you mentioned that you’re using your own mail provider.

I’ve added these guides to help you with managing invoices and personalizing them:

Let me know in the Comment section if you need more help with your invoices. I'm just a few clicks away from you. Keep safe.

QB DOES NOT save the password once the QB session is closed... I have tried with all the suggestions and offerings in user forums.

QB DOES NOT SAVE GMAIL PASSWORDS after closing your QB session.., It DOES connects to gmail and passes the google generated password (which us a long password lower case and frustrates every user I have chatted with). When they log out of the QB session (which they do for security reasons) and log back in QB Desktop... it requires them to re-enter the google generated password before they can send an invoice... This infuriates the users! You surely can find a way to encrypt and save the passwords if you choose to do so. Come on now! Listen to the Users!

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