Question

QuickBooks Email Password Not Saving

Forum|Forum|4 years ago
June 1, 2022
15 replies
108 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

QuickBooks Desktop

A

AileneA

Moderator

Hello, tramach.

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates.

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

T

tramachAuthor

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

The email is setup under preferences as "Other".

L

LTP_USA

Hello there, Andy Wylde.

I understand where you’re coming from. In these trying times, I know every penny counts as well as time is essential when running a business.

All features should work seamlessly in your QuickBooks Enterprise because you’re using a new one. This includes the email feature where the program will remember the password constantly.

Since you continue to get the same result after running the recommended troubleshooting steps and contacting our Technical Support Team, I have shared your complaint to the right channel. Someone will review your case and reach out to you.

I’m adding some resources that will help automate and streamline your accounting tasks. These articles provide detailed information on how each feature works including the link to the article.

If you have other QuickBooks concerns or issues while using the program, tap the Reply button and add a comment. The Community has your back, and I’m also here, ready to help

I am having the same problem with Quickbooks invoice emails. I have a template that I modify with customer specific or other timely information for each customer that I send an invoice to. I generate the invoice email from Quickbooks. Then edit it while it is open as an Outlook email message until it contains the customer specific information I wanted to add. Then I click send. I always to a CC to my company email.

Both the CC and the copy in the Outlook Send folder are reverted back to unedited template. I was embarrassingly alerted to it by a customer yesterday. I spent 10 hours yesterday trying various things to get the invoice email to keep the edits as well as checking the internet to see if anyone else had a solution or workaround.

No workaround or solution found.

A side note, when a Quickbooks invoice email is open, no other Outlook actions can be taken. That is, I cannot open another email while the QB invoice email is open (e.g., to copy and paste from there to the new email).

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