Question

QuickBooks Email Password Not Saving

Forum|Forum|4 years ago
June 1, 2022
15 replies
78 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

QuickBooks Desktop

A

AileneA

Moderator

Hello, tramach.

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates.

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

T

tramachAuthor

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

The email is setup under preferences as "Other".

C

Cheyennemtnman

I'm confident this is not a bug, but it's by design.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/every-time-i-email-an-invoice-your-crappy-software-asks-me-for/00/540303

In other posts I see them saying that XXXXX or YYYYYY provider is not supported. Seems to me that QB doesn't want to save ANY passwords. When you use Gmail it connects to your account as a third party app. So, they are still not saving passwords but just making a connection to Google. Same idea with Outlook/Hotmail. It seems like it has to be on the drop down list of providers to save the password, whereas "Others" doesn't because it's simple SMTP and they don't save that password.

They do not save the password... I have tried with all the suggestions and offerings in user forums.

QB DOES NOT SAVE GMAIL PASSWORDS after logging out of the QB session.., It DOES connects to gmail and passes the google generated password (which us a long password lower case and frustrates every user I have chatted with). When they log out of the QB session (which they do for security reasons) and log back into QB Desktop ... it requires them to re-enter the google generated password before they can send an invoice... This infuriates the users! You surely can find a way to encrypt and save the passwords if you choose to do so. Come on now!

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