Quickbooks online not working???

Did you try opening your account on any private/incognito browser?

Thanks so much - - after i posted, they came back with an error message about 20 minutes later. guess I was one of the unlucky ones to 'discover' that they were down before they did.... 

Yes.

After spending an hour on the phone (mostly asking the service representative to repeat what he just mumbled) we finally came to the conclusion that it was broken.

Giant waste of time.

@ArcherAppraisal @JWLS 

Resolved - We are pleased to share that a fix has been implemented and you should now be able to access QuickBooks Online and/or QuickBooks Online Accountant. Thank you for your patience as we worked to resolve this issue.
Jun 9, 21:38 PDT

https://status.quickbooks.intuit.com/

NOPE.

Still not working.

Multiple browsers, incognito browser, cleared cache.

Same message....

No worky.

NOPE.

Still not working.

Multiple browsers, incognito browser, cleared cache.

Same message....

No worky.

Hi @ArcherAppraisal,

Thank you for letting us know about the error message you're getting when signing in to your account. Let me share some updates about this unexpected behavior in QuickBooks Online.

Our Product Engineers have received reports from other users about the exact error. As of now, there's no specific timeframe for the complete resolution.

Rest assured, the engineers are doing their best to fix the issue as quickly as possible and prevent this from happening again. I also encourage contacting our QuickBooks Online Support Team so they can add you to our list of affected users.

This way, we can notify you with live email updates about the issue. Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

For future reference, I'm adding this article which you can use to learn more about the user roles and permissions in QuickBooks: User roles and access rights in QuickBooks Online.

Drop me a comment if you're still unable to access your accounts or if you have more questions related to QBO. I'll be more than happy to lend a hand.

Again, if I can't sign in, I can't access the help section.

Can you have the engineers work on that too?  :)

Thanks for sharing your thoughts  with us, @ArcherAppraisal.

I'm here to share some information on how to access the help section if you can't sign in to your QuickBooks account.

In the meantime, while we are still working on your concern, you can use our QuickBooks Online (QBO) Test Drive (sample company) to access the Help option. Here's how:

1. Go to: https://qbo.intuit.com/redir/testdrive.
2. On the sample company, click the Help (question mark) option at the upper right.
3. Select a suggested option, or type a question or topic you need help with.
4. Tick Contact Us and choose a way to connect with us.

To learn more about our Support hours, you may check out this article: QuickBooks Online Support.

On top of that, I've also included this reference helpful with the resources needed so you can keep the security of your account up-to-date: Account management gathers topics for your Intuit Account.

Please let me know how it goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to assist. Have a good one!

I am having the same problem with the same error message:  We couldn't find a QuickBooks Online or QuickBooks Online Accountant account for this email address.

When is this going to be fixed!!!!!   It has been broken for weeks!!!!!!

[email address removed]

Hello. Were you able to fix this problem? I'm going through the same thing and I haven't been able to find a solution even by contacting technical service

I understand how hard it must be for you, Valeria. I appreciate you taking the time to express your concerns about the error message when signing into QuickBooks Online (QBO). 

I've checked and there's no known issue with the error mentioned. If you're having trouble signing in, I can help you recover your Intuit account.

Here's how: 

1. Go to our sign-in help page.
2. Enter your email or user ID.
3. Click Continue and choose how you want to verify your identity.
4. Enter the Verification Code you receive from your email.
5. Click Continue, and you may now be able to reset your password.

You can refer to this article to access additional sign-in tips and troubleshooting steps: Recover your Intuit Account if you can't sign in. 

If the issue persists after trying all the troubleshooting steps, I recommend contacting our Customer Care Team again. They have the tools to securely look and investigate why you keep having this issue in your account.

I'm only a comment away if you need help throughout the process. Take care and have a good one!

Hi there, Valeria. I understand that you've been facing these challenges in accessing your QuickBooks Online Accountant (QBOA) account. I truly appreciate the efforts that you have made to try and resolve the issue.

To assist you further, I recommend reaching out to our Live Support Team. They have the resources to guide you in the right direction. They can also a raise a ticket with our engineering team if necessary.

Here's how:

1. Click on this page: QuickBooks Online Support
2. Choose QuickBooks Online, then enter your issue/concern in the box provided.
3. Select Continue.
4. Choose a way to connect.

For future reference, you can refer to this article to know more about the special functionalities in QBOA: Use accountant tools and features in QBOA.

Please don't hesitate to contact us if you have any other concerns regarding your account login. We're always here to offer help.