Something's not quite right Select at least one way to get paid. Why am i getting this now?

I'll help you get to the bottom of this error message right away, @info98.

Can you clarify for me what you're trying to do in QuickBooks when you receive the error? Any additional information or screenshots you can provide me will help to ensure a timely solution.

Please know I'm always available here to lend a helping hand. Thanks for reaching out, I'll keep an eye out for your reply.

Suddenly getting the same error when I go to send an invoice.

I can help you in creating and sending an invoice, PML1.

Currently, we don't have any issue or investigation on creating and sending an invoice. We can perform basic troubleshooting steps to check if this is a browser related issue. To start with, open a private browser and process the invoice from there. It will not save browsing history and cache. If it works fine, go back to the regular browser and clear the cache. Too much cache can cause unusual browser behavior.

Also, you can use a different supported browser like Google Chrome, Internet Explorer, and Mozilla Firefox.

Get back to me any time if you have any more questions I can help.

Also getting this every time I generate an invoice. Has been happening for two weeks now.

Getting the same error message when invoicing. I've been using QuickBooks online for a long time and I have never had this until the past two weeks. Impossible to bill my clients. 

I am also getting this message - so frustrating!

Did you get any help, and if so would you mind sharing please

This is happening for me today as well, yesterday was fine. I assume there was an update? I selected the Paypal option and was able to save the invoice, however we do not have this functionality available and do not want it. Is this a way to force us into PayPal?

Hello there, DogWalkingMom, paulgly.

Thanks for bringing this to our attention. 

While there is no current investigation made for this specific error when trying to create an invoice, I recommend you get in touch with our Care Care Support so we can open an investigation for this. They'll be adding your company information to the list of affected users for an easy dissemination of updates.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click the Help icon in the upper right of the screen.
3. Select Contact US on the pop-up. 
4. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

Stay in touch with me if you there's anything else you need. I'll be right here.

Just wanted to touch base and say I'm having the same issue: will go through the steps above now.

I started getting this error tonight as well.  Everything was working fine yesterday.  Online support keeps saying there's not investigation open on this.  How about you open one.  We are busy and do not have time to contact your care support team.  Just get the issue fixed.  Obviously many users are having this problem.  I do not use your payment options and do not want to set that up seems like you're forcing it.  I'll go back to creating invoices by hand at this rate.

Started getting this error tonight also. It has not happened before

I cleared Cookies & Cache and it has been all cleared up. Good luck. 

Hi everyone, 

I appreciate you all participating and providing updates on this thread. Allow me to share some more insights.

@CocoAndMaisy, I'm glad to know you're able to surpass the error message by deleting the cache and temporary internet files!

Anyone who haven't performed the basic browser troubleshooting steps, please give it a try. That step will force the browser to start fresh and delete old browser files that can be the cause of the pop-up message.

If you get the same results, I recommend giving us a call. Creating an investigation about this occurrence will need your company details. While Community is a public forum,  I can't ask sensitive information. It's best that this is discussed privately so we can conduct further investigation. 

Please update me on how it goes by leaving a comment below. I'll be on standby for all your responses.

I switched browsers and the problem went away as well.

I'm getting the same problem - never been an issue before.  Was working fine a month ago.  Am using google chrome.

I'd like to know how you got this error message, LorraineH.

Can you tell me what you were doing in QBO prior to getting this message? I've tried accessing my QBO account on different browsers and they all work just fine. If you haven't followed the browser troubleshooting steps shared by my colleague @AlexV above, I'd suggest giving them a try. Other users have reported that clearing the cache worked.

If you're still getting the same issue, it would be best to call us. We can do more solutions to rule out the issue and get you back on track.

To get our contact number, click the Help icon in the upper right-hand corner. From there, click the Contact Us link and enter your concern in the description box.

I'll be around if you need anything else.

I cleared cache, etc and it let me do one invoice before coming up with the error again.  It seems that the "Payment options" with the tickbox, card logos, etc isn't loading and that is what is causing the error.

Seems to be ok again now.

I too am getting this error message.  It comes when trying to save an invoice only in the Quickbooks Online Desktop App (Win 10 Pro) .  If I haven't had the invoice open long, the "Online Payments" section at the top does not load with the rest of the page.  It takes up to a full two minutes occasionally.  Once that section loads, I can save the invoice normally.

Hello, @Travis23.

I'll help ensure you'll be able to work with your invoices seamlessly.

This error is usually caused by a system delay in QuickBooks Online (QBO) to recognize the recent update. I'm here to share some troubleshooting steps to fix the issue.

First is to refresh or clear your QBO app.

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If you're getting the same experience, I suggest uninstalling and reinstalling the application.

For further guidance, you may check this article: QuickBooks App for Windows and Mac: General support.

I'm also attaching this article in case you have any other QuickBooks concerns in the future: Help articles for QuickBooks Online.

Keep posted if you have any other QuickBooks or invoices questions. I'll be always here to help!

Never saw this before and today it has popped up three times when i am sending out invoices but only for 3 of 6 invoices i have done so far

I appreciate you taking the time to bring this recurring error to our attention, @Erika Du Maresq,

Unexpected behaviors in QuickBooks Online can be brought about by problems in the web pages. Have you tried opening your account in private browsing and see if it's still showing the same behavior?

This method prevents cookies from being stored on your computer, making it a great place to identify browser problems.

Use any of these keyboard shortcuts depending on the browser you're using:

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, clear the browser's cache. This removes the history or log files so you can start with a clean slate.

However, if you already tried this and still getting the same odd behavior when cutting checks, I highly recommend contacting our Support Team. You can report the problem to our representatives so they create an investigation under your account. Our engineers can run some diagnostics to fix the problem as soon as possible.

Here's how to get Support:

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

Let me know the result once you've tried the steps. I want to make sure you're able to work with QuickBooks without any issues. If this requires additional help, let me know by clicking the Reply button below. I'd be happy to help at any time. Have a lovely week ahead!

CLEAR CACHE AND COOKIES FROM YOUR WEB BROWSER AND IT SHOULD WORK.  WORKED FOR ME ON MY MAC USING SAFARI.

I am now getting this message out of the blue. I cleared cookies and cache, no change. I tried new browser as well. I also checked my merchant account and it looks normal. What am i supposed to do?

I appreciate your proactive efforts in troubleshooting this issue, Drewgens. I'd be delighted to guide you to the appropriate department to review this error message securely.

 It's great that you've cleared your browser's cache and tried a new browser to narrow down the result. Since you're getting the same message despite having normal records from your Merchant Account, I recommend contacting our Merchant Services Team for further assistance. From there, they can conduct a thorough investigation and expedite a resolution for this concern.

Once everything works well, you're ready to manage your merchant entries as usual. 

If you require additional guidance on tracking electronic customer payments for online invoices and in-person sales in the future, use this article as your reference: Take and process payments in QuickBooks Online with QuickBooks Payments.

Additionally, you can gain more insights and efficiently monitor your customer payments from this article: Find out when QuickBooks Payments deposits customer payments.

Please let me know in the comment section below if you have other questions about the error message you're getting while working with your Merchant transactions. I'm readily available to provide further assistance at your convenience. Have a good one!