Hi there, @Martajpagan. 

Thanks for taking the time to follow the thread. 

Are you also having some issues signing into QuickBooks Online? If so, have you tried the above-mentioned troubleshooting steps by my colleague, Joesem M? If not, let's use those steps to try signing in using an incognito/private browser.

Here are the steps for all supported browsers: 

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If you can log in, let's go ahead and clear the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one you're having with signing in. 

Aside from using an incognito or private browser, you can also use a different browser. For example, if you're using Firefox, try Google Chrome. 

Let me know if you're able to get signed in. I'll be around if you have further questions or concerns. Take care! 

I can't log in to quickbooks

---

@EXPERThere wrote:

Good day!

 what QB are you using, online or desktop?

 

---

desktop

Hi, Cheryls Dolls.

I'm here to ensure that you can log in to your QuickBooks Desktop file. 

Let's click on the  Forgot Password? link to recover your login credentiaols. From there, you'll need to provide your phone number, email address, or user ID, then select Continue.

Then, follow the on-screen instructions to complete the process. You can also read this link on how to reset your password.

Also, you can visit these links to learn some tips on managing your users and accounts effectively:

• QuickBooks Desktop Users and Restrictions
• Account management

You can always post in the forum if there's anything that I can help.

I    am using Desktop Pro

Thanks for sharing the product you're using, dori7.

Are you having trouble logging in to QuickBooks Desktop Pro? I'm here to help you out.

Beforehand, did you encounter any error messages when logging in? This way, we'll be able to investigate this.

If you forgot your credentials, let's click on the I forgot my password button to recover your login information. Then, enter your phone number, email address, or user ID, then click Continue. For more details, please see this article:  Reset your Password for QuickBooks Desktop.

In case the forgot reset didn't work, let's use the Automated Password Reset Tool to help you access your company file.

Also, you can change the password of your users in QuickBooks to keep your data secure. To learn how, please follow these steps:

1. Sign in as the admin user.
2. Go to Company, select Set Up Users and Passwords. 
3. Select Set Up Users.
4. If prompted, enter the admin password again.
5. In the User List, select the user that needs to change their password. Then, click Edit User.
6. Enter a new password.
7. Select Next twice, then click on Finish.

If you're referring to something else, please let us know. 

I'd appreciate it if you'll update us if you need assistance keeping your QuickBooks file secure. It's always our pleasure to help you.

Asked for new password; I went to my Intuit Account and updated password; still can't open the company file.

Desktop

I'm here to help ensure you're able to log in to your QuickBooks Desktop company file, billorlottieeubanks.
 

Before we start, I'd like to verify if you've encountered an error while logging into your QBDT account. If so, there are various reasons why you can't open your company file. Some of them are the following:

• A user logged into the company file is using Remote Access and did not log out from a previous session.
• The user is already logged into the company file from a different workstation.
• An electrical problem caused a conflict in the network.

Let's run Quick Fix my Program from the QuickBooks Tool Hub. It helps resolve the common errors in your QuickBooks Desktop. Here's how:

1. Close your QuickBooks Desktop.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.
3. Install the downloaded file, then open it.
4. In the QuickBooks Tool Hub, select Program Problems.
5. Select Quick Fix my Program.
6. Open QuickBooks Desktop and reset your password.

If you get the same error, restart the server that stores and hosts the company data file.

If the issue persists, you can check out this article for more troubleshooting steps: Error: The attempt to log in with the user name Admin failed

In addition, I added some links that can help you in fixing issues due to damaged files:

• Verify and Rebuild Data in QuickBooks Desktop
• Fix company file and network issues with QuickBooks File Doctor

Stay in touch with me if there's anything you need aside from the log in issue. Just leave a comment below, and I'll get back to you.

self employed

I tried it on my end and everything seems to work smoothly @Mandy35. Let's ensure you can log in and get back into business as soon as possible,

The stored cache for a long period of time can sometimes cause a problem for your browser. I suggest performing some basic troubleshooting steps to verify if you're experiencing a browser-related issue.

Start by logging in to your QuickBooks Self-Employed account through an incognito page. Here are the shortcut keys to open it:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
• Press keys: Command + Shift + N (Safari browser)

If it works, then you'll have to clear your regular browser cache. This will prevent any unusual browser behavior moving forward. If the issue continues, kindly try using another supported browser.

For future reference, run this module to learn more about handling your QBSE account: QBSE account maintenance hub.

Please let us know if you need more assistance with this or QuickBooks generally. We're here to back you up 24/7. Stay safe!
 

online I keep getting an error when I inter my password

Hello, Kingfisher369.

I'd like to verify an error message you've encountered when entering your password for us to help with the fixes. 

In the meantime, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache. 

You can follow my colleagues steps above on how to use keyboard shortcuts based on the browser you're using. 

If you still get the same error message, I suggest checking this article to learn how to reset your password or recover your user ID for QuickBooks Online.

Please feel free to post an update below if you have additional questions. I'll be more than happy to help you at any time. Have a great day!

Quick books time

Unable to login frist time trying to sing up

Hi there, Steven59.

Can you tell us if there's an error message when trying to log in or sign up for an account? We just want to make sure that we're giving you the right steps and information to resolve the issue. 

Please reply back to us to share more details. We look forward to it. 

desktop

Welcome to the thread, @Kfrankowiak. I want your issue get's resolved.

To ensure we're on the same page, do you mean to say you can't log in to your company file in QuickBooks Desktop? Can you tell me more about it? You can add error messages, screenshots, or any important details that can help us fix the problem. 

In the meantime, I recommend checking this helpful article for guidance on how to fix general problems when a company file won't open: What to do if you can't open your company file in QuickBooks Desktop.

We are looking forward to hearing from you. Any extra information is appreciated. Have a great day!

i have desk top  Apple and unable to log in to quick books

I have three accounts. three different emails. no mater what account i want to look at it brings to the wrong one.  I want to see my alma vida account and it brings me alma clinic.

online

on line

online

Quick Books Pro 2021

Thanks for joining the thread, Cmoore883comcastnet.

We'd love to help you achieve your goal, but I need more information to help me get on the same page. Would you mind telling me more about it? Like, what specific issue have you encountered with QuickBooks Pro 2021? This way, I can provide you with an accurate resolution.

I appreciate any details you can provide. I'm looking forward to your reply. Have a great rest of the day.

quickbooks pos lost my license