Having the same issue with one particular employee.  He just started working for my client a couple months ago.  He has a turbo tax account and says he accesses that just fine (he just filed his taxes).  I tried re-inviting him but he still can't get in to his portal.  What's going on?

It's still not working optimally and here we are March 2021.  Emailing the paystubs is not as secure, Intuit states as much when you set-up the paystubs to send.

Unfortunately, it's tax season.  I don't have a lot of time to spend chasing down this issue.  One client new employee can't access workforce.  I believe there are likely others but they gave up and haven't bothered to tell me.  View My Paycheck was a nice service.  Employees loved it.  

Calling support is painful.  Poor English, can't hear me I have to repeat myself numerous times and worse in the end nothing gets resolved.  Surely Intuit is making enough off it's customer's it can pay to have better options for their customers.  Currently Intuit has a 98% market share in the small business space.  There needs to be more alternatives and customer friendly alternatives at that.

This is still not fixed.  What a joke

Hello there, gunship800,

Our Product Team has already closed the investigation about some employees who aren't able to access their Workforce account.

You need to contact our QuickBooks Desktop Payroll Live Team so they can gather some information about the affected user. Doing this will help our support to get the specific user ID and check their access to the file.

Here's how to contact our Live Support Team:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert.
   • Get a callback from an expert (availability may be limited).
      

Once you're connected to our support team, you can provide the INV-50866 (investigation number) as your reference to the issue.

I'm adding this article for a future guide: Invite your employees to QuickBooks Workforce. It explains how you can set up employees to view their paychecks online.

Keep me posted if you need anything else by commenting below. I'll be around to help manage your employees.

I already did this 2 months ago and received a case number from the phone call.  Was told engineers were working on it.

I know this hasn't been an easy process for you, gunship800.

Let me make it up to you by making sure you'll get the latest updates on the Workforce issue.

I understand that you've contacted our QuickBooks Support Team, but I'd still recommend reaching out to them again. They have full access to your account and can provide updates regarding this issue. 

To contact our support, I'd suggest following the steps shared by my colleague. Also, see the screenshot below for your visual reference.

Additionally, I've included these articles that'll help you manage your employees in QuickBooks.

• Add a new employee to your payroll
• Invite your employees to QuickBooks Workforce

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

I am curious as to whether you are now able to access the Workforce management interface from within Quickbooks or if you still are unable to get past the login?  I had the same problem for a time, but my access came back unbidden about a week ago or so.  It would seem the issue was on Intuit's side all along, likely due to new or added functionality that caused issues until resolved.

I'm trying to access a bookkeeping client's Workforce and I'm a contractor -not an employee. When I try to access Workforce from my accountant profile, I get an error message (see attached). 

Can you help me with this?