How can I give access to my bookkeeper (who currently has full payroll access) to the "manage payroll cloud services" /Workforce from her User part of Quickbooks? We are a temp agency and are hiring new employees constantly. So she needs access to invite new employees to use Workforce, but right now every time she tries to access "manage payroll cloud services" under the employees tab, it says only Admin has access. However, when I go to give her permission through the admin, all payroll features are already checked.

Hello @JBBookkeeping,

You can have your bookkeeper log in as a QuickBooks administrator so they can send an invite. Here's how to do it.

1. Close out of QuickBooks. Then, enter "Admin" as your User Name.
2. Enter your admin password, then hit OK.
3. Set your company file for QB Workforce Admin by going to Employees, Manage Payroll Cloud Services.
4. In the Payroll Cloud Service window, under QuickBooks Workforce toggle the status to ON.
5. Create or confirm your PIN used to send payroll data. Then, Saved Changes.

Once done, they can now send an invite. Just follow the steps below.

1. Go to Employees, Manage Payroll Cloud Services.
2. Under QuickBooks Workforce, toggle status to ON, then choose Invite Employees.
3. Select the employees you need to give an access from the list.
4. Click Send Invite.

Please see the details on how to set up QuickBooks Workforce for your QuickBooks Desktop in this article. You can also read some of our QuickBooks Workforce FAQs on our page. Just scroll down to "Get answers to common questions" section.

Thanks for joining us. Feel free to swing by anytime if you have other question and I'd be glad to assist you some more. Have a wonderful day.

It is now MARCH 2020 and NONE of our employees have been able to access WORKFORCE to see their paychecks since SEP 2019. Intuit switched us over from the paycheckrecords.com site in SEP 2019. Paycheckrecords.com was working. WORKFORCE is BROKE-FORCE. It has NEVER worked. We have sent out requests to all our employees to sign up to WORKFORCE multiple times. They have all signed up multiple times. The system often would kick them out and lose their account so theyd have to sign up again. Then, when they finally do log in, the system says that there are no records for our company. We have tried to contact support MULTIPLE times. They do not even have a TICKETING system so that we can have a SUPPORT TICKET for tracking. There is NO SUPPORT ANYWHERE on the Intuit site anymore. Go to Support. Try to find a contact number or email address to message a human being. It doesnt exist anymore. Just a SEARCH ENGINE and a CHAT BOT. Also, go ahead and try to start a "chat" with their chat bot. That is broken too. No chat ever even starts. It just keeps spinning waiting for some attendant to join in. I let it go for over 20 minutes, spinning, waiting for an "attendant". They cant even get their chat bot to chat. And yet their BILLING SYSTEM still keeps chugging away taking our money. I wonder why they didnt break their billing system?

This does not solve the problem.  My payroll manager still does not have access to Manage Cloud Services unless I give her full admin permissions, which is not what we want to do.  

Our payroll manager already has "full" permissions under the Payroll module.  How do we enable our managers to have access to Manage Cloud Services without making them an Admin or External Accountant role? 

This does not solve the problem.  Our payroll manager has full permissions and is not able to get into Manage Payroll Cloud Services.  The manager is not going to be able to log in as the Admin.  Under QB Enterprise 2017, the manager was able to get into the Workforce and check and uncheck "view my paycheck" .  We "upgraded" to V20 last week.  Now the manager is not able to get into it.  Adding External Accountant to the Payroll Manager's permissions is not an option, nor is having her sign in as the Admin.  Please advise on how to get this fixed ASAP. 

Hello, @BR_EVDS.

I understand you've been through a lot in trying to make your payroll manager have access to the workforce. However, doing so will require setting him up as admin. Otherwise, he'll only have access to the payroll module.

We always value customers who are keen to give us their feedback. I'll be sure to pass this along to the appropriate channel so they can check on this further.

In the meantime, I'm always available here to answer your questions, so feel free to reach out. Take care and thanks for coming to the Community.

I was following that too Iancpay - poof, gone.  Problem still exists, par for the course for QB I'm finding.

I am trying to get into the workforce area to invite employees.  It keeps asking me for id and password.  I keep entering ID and password but it does not take me into area to send invite.  This is ridiculous.  What do I do?

IntuitLily,

Your response is a bunch of fluff.

Eighteen months later and I STILL have clients who's employee cannot access their pay stubs. What's the 'go to' answer this time??

Hello there, @laura01.

We're receiving reports that some employees can't access their paystubs in QuickBooks. 

Our engineers are already checking the root cause of this issue to rectify it the soonest. I recommend getting in touch with our phone supports. This way, we'll be able to directly add your contact details to our notification list. Any progress will be communicated via email. Please have our technical support link your case number to INV-44717. 

Please check out our support hours below and contact us at a time convenient to you:

• 6:00 AM-6:00 PM Monday-Friday
• 6:00 AM-3:00 PM Saturday

Here's an article you can read for reference: E-file 940, 941, and 944 tax forms. This link provides detailed information on how to E-file your 941 in your QBDT.

Don't hesitate to post again if there's anything else you need. I'm always around to help you out. Take care always!

Please make it a part of full payroll access that my manager can send workforce invites to our employees using manage payroll cloud services. Can’t be that hard. It really can’t. 

QuickBooks Workforce Manage Cloud Services Repair

If you are having similar issues to what my company was having when we tried to manage our payroll cloud services which included employees having issues accessing their view paycheck accounts or inviting new employees than the steps we learned may help you. 

Like many we were using a site “View My Paycheck”, since then it now redirects you to “Workforce” related website urls. This is where we believe the root of the issue begins. Intuit claims they sent out a message about this change October 2018 which they may have, may not but whatever the case my theory is when the account was migrated to the Workforce the Intuit ID record on their server side does not match the ID that is signed on our side (the desktop side).

Before you begin make sure you have local access to your company file, if you are using remote desktop you will be fine as long as you have direct access to the company files located on the computer. 

1 . Login to your company file as Admin and set it to single user mode.

I would suggest you close any other non essential windows inside of QuickBooks, the goal here is just to have company file open and set to the Home Screen. If you don’t understand the term Home Screen search for “QuickBooks Desktop Home Screen” and view images and you see what I am referring too. 

2. Press on F2 or CTRL+1 on your keyboard to open up the product information window. You should see Company Realm ID in the upper right hand side. This should be different for everyone since it is referring to “your” company. Take note that it is properly displaying your company information. 

3 . After confirming your Company Realm ID, close the window. Go to the Help Menu, next click on “Reset Intuit ID Settings”, click on Yes then OK. 

Now click back on F2 or CTRL+1 on your keyboard to open up the product information window again. 

The Company Realm should now display NULL. If it displays Null then you can move onto the next step, if not I will provide instructions below on how to manually reset the your ID. 

4. Now we need to setup the new Admin for WorkForce. Go to the COMPANY menu, select MY COMPANY, click on the SIGN IN link on the top right corner of the page above the “Manage My Account” radio button. 

5. Sign in using your registered Intuit username and password. 

6. Now you should be able to go back to your Manage My Cloud Services. Go to the Employees menu, select Manage My Cloud Services. Under QuickBooks Workforce then select Invite Employees and sign in using the same username and password that you used earlier in these steps. THIS IS A KEY STEP - THEY MUST MATCH. 

Your employee list should now appear, select your employee and add their email address.

Hopefully this helps many of you that are in a similar situation.

_________________

These are the instructions for resetting your ID within the Desktop Software incase the Help menu option did not work. (Thank you to JaneD for providing this information) As a warning you are directly modifying your QuickBooks file so I take no responsibility. Perform a Backup within QuickBooks and in addition I suggest backing up the actual company file on the local hard drive. 

Open your company file as Admin and set to single user mode.

Press F2 then F3 keys on your keyboard

Go to the Open File tab and look for QBW.INI.

Highlight QBW.INI and click on Open File.

Add the following configuration below the “ACCNTCENTERLINKS=“: 

[SYNC_SETTINGS]

CLEARSYNC=‘Y'

Save the file and close.

Then, reset the Intuit ID settings in QuickBooks:

From the Help menu, choose Reset Intuit ID Settings.

Type in YES to confirm and click on OK.

Click OK to close the Reset Intuit ID Settings confirmation window.

Now, open the QBW.INI file again by following the steps above and remove the configuration added.

Now that you have manually reset the ID you need to proceed with the rest of the steps above in setting up the Admin for Workforce. Proceed to Step 4. 

I continue to have issues with Workforce, currently not able to access via QB to invite new employees. I've had issues for over a year and never any follow-up even when they give me a case number. Seems to go into some deep hole. Intuit needs to do better!

Workforce is still having issues and surprise, QB has no follow-up. My payroll is not communicating within my system and all of my sick/vacation accruals are off. Can you imagine?! So many issues and NO help whatsoever. Thinking of switching to a different  service.

I have been using cloud to send invites to my employees for 2 years.  Now it tells me I dont have admin privilege to send them.  How do I fix that?

Thanks for joining the thread, @chidsey,

If you're getting the Company Realm Error when trying to invite employees to Workforce, make sure to log in as the Admin of the company file.

QuickBooks Desktop recently updated some security features in the program. Account specific tasks within the company file, like Workforce logins, will require admin rights to complete.

To resolve this, log out from the company file and sign in as the Administrator. You can see your login when you go to Company > User > Set Up Users and Roles. To learn more about this change, see it here: Intuit account – Why now for QuickBooks Desktop?

I'm also adding some related links for your reference about the invitation:

• Set up QuickBooks Workforce for your QuickBooks Desktop
• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more

Kindly update this thread on how it goes. I'll be right here if you need further help inviting employees to Workforce or other things in QuickBooks.

There are still several of us that cannot even get logged into Online Services to be able to send out invites at all.  This issue has been on going for my clients files (three Enterprise files for the same client all using desktop payroll) for over a year now.  It takes 45 minutes every payroll for me to email out the paystub because employees cannot get access as I cannot get the issue of even begin able to log in addressed.  200+ employees paid twice per month.  This will be the 2nd year my client's employees have no access and cannot get W2s either.  If it s not a Realm error that pops up,  showing all employees still to be invited or no access at all due to an unauthorized user error.  I am in single user mode, I am logging in as the ADMIN user and using our Intuit account that this client has had since before ViewMyPaycheck even existed.  All we get are canned explanations and no resolution.  This is a hosted file working in a cloud environment so I am not able to make any changes to the ini file, cannot reset internet settings, have no access to do any of the work abounds that I have seen suggested.  Support does not work when you work in this type of environment as they can do nothing either.  My client is truly upset as they pay a fortune for Enterprise and payroll for this to not work correctly.  Mailing W2s is so much fun too!!  Ridiculous that Intuit even made a change like this before they ensured it would actually work for every client in every situation.  I do not believe Intuit will ever fix this issue for my client.  

This is not the impression we want you to have, @Payroll 123.

To help your employees view their paychecks, let's perform the following troubleshooting steps below:

1. To start, you have to re-invite the employees. Before that, ensure your QuickBooks Desktop is updated to the latest release and have the latest payroll tax table.
2. Once done, log in as an administrator.
3. Then, go to the Employees menu.
4. Select Manage Payroll Cloud Services. 
5. Under QuickBooks Workforce, toggle the status to ON. 
6. Choose Invite Employees.
7. Pick the employees you need to give access to, then add their email addresses. 
8. Hit Send Invite.

Once done, proceed to the What's next section of this link: Set up QuickBooks Workforce for your QuickBooks Desktop. This includes steps on how your employees can access their W-2 by signing in with their Workforce account. 

If the issue persists, I recommend contacting again our technical support team. This way, they can further investigate what is the root cause of the issue and provide steps you need to do. 

Let me walk you through the process:

1. Click the Help menu at the top, and then select QuickBooks Desktop Help. 
2. Hit Contact Us.
3. Enter a brief description of your issue, for example, Employees have no access and cannot get W2s. 
4. Tap Let's talk. 
5. Choose Start a chat or Get a callback. 

You can also head to View my Paycheck support at this link and click the Live chat hyperlink to contact them.  

Also, to help you track your employees' wages and get the information you need, you may visit this article: Customize payroll and employee reports.

Please know that you can always post here in the Community if you have further concerns about accessing your client's employee's pay stubs. I'm always here to help. Have a good one.

I can not get to the "invite employees" because I can't get past the log in.  I know my login is correct because I have no issues logging onto regular quick books.  It lets me log onto workforce, but when I hit the "invite employees" button, it wants me to log in again and when I do, I get

"There’s an issue on our end. We’re on it."....I have tied opening a chat...but it takes my info and then nothing....no one ever comes on to chat.  I am at a loss right now.  I have 5 clients that currently use enhanced payroll on their desktop quickbooks.  Three allow me to log on and invite employees.  Of those three, one will not allow the employees to log on to retrieve their information.  The other two seem to have no issues.  Of the remaining two companies, I can't get past the invite employees because it will not advanced past the log in screen.  I keep getting that same message.

Thanks for posting here in the Community, @Kelly61.

At this time, we have an ongoing issue where users are getting an error "There's an issue on our end. We're on it." when logging in. Rest assured our engineers are working hard to get this resolved.

To ensure you'll get updated about the resolution status, I recommend contacting our Customer Care Support. This way, they can add your company to the list of affected users and provide this investigation number for an easy tracking INV-50866.

Please follow the steps provided by my colleague @DivinaMercy_N to reach out.

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and our Product Team is working on.

Thanks again for your patience. Feel welcome to message me here if you still have questions or concerns with your account or with your payroll. Stay safe and have a great weekend ahead.

I had to call the sales department and "pretend" I was buying new product just so I could talk to a live human.  Chat is not working either.  I finally get put through to support, on hold 5 minutes, CS comes on to ask me what the issue is, I tell her.  She puts me on hold. Comes back in 5 minutes to ask if it is doing this in just the one company or is it doing it in any of my other companies...I tell her it is doing it in 2 of the 5.  However of the other three, the employees are having the issue.  She tells me she is putting me on hold again.  53 minutes on hold listening to the same music replay every minute and then I get disconnected.  Really frustrated with Quickbooks that it takes so much effort to reach someone and then I am put on terminal hold...she did not ask if I want to join any list and joining a list doesn't help me.  I need the issue fixed.  It has been three days now.  If your team is "on it" , then why is it not fixed yet?  All companies have paid THE HIGHEST amount so far for payroll on this past renewal and this is what we are  having to deal with? I do not plan on calling back to wait on hold another hour to get cut off again.  I do plan on not renewing any of my clients on QB payroll next year.

I wish I could make it better, @Kelly61.

Our engineering team is working diligently so updates are provided on time so you and other users get back on track. And we're unable to provide the exact turn around as to when it will be available.

Rest assured that you'll receive all the updates via email message as long as your account on file has been associated with the said investigation as shared by my colleague above.

In the same manner, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Desktop Payroll Year-end Checklist.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

And here we are, folks!  Now responding to the posts from 2020, however, it's now 2021.  And no solution.  I would rather they just tell us that this option does not exist than have us keep jumping through hoops.  We are looking at a more expensive program, but one that doesn't have the support issues that Intuit does.  This is their way of forcing you to use their QB Online product.  No thanks!  

I couldn't access the workforce. I spent my hours today but couldn't get access and reach anybody! That's terrible. Is there anybody there to help me!