My R13_61 DOES have the issue.  Messed up Memorized reports, and one of the two new added columns isn't even in the list of columns I can add/remove.

I understand the importance of consistent data reporting and accurate financial tracking over time, Darrell. I am here to offer helpful suggestions and work through this with you.

If you updated QuickBooks Desktop and are experiencing issues with memorized reports, it's possible that the system was initially created or edited in a version that is no longer supported.

To fix this, let us verify and rebuild tools that are crucial for data integrity. Verifying scans for data issues and rebuilding fixes them, ensuring accurate records and optimal software performance. Regular use helps prevent data loss. Let me show you how:

1. Go to File, Utilities, and then select Rebuild Data.
   
2. On the QuickBooks Information window, click OK. Follow the onscreen steps to save a backup.
3. Choose where you want to save your backup, then OK. Do not replace another backup file. Enter a new name in the File name and select Save.
4. Click OK when you get the message Rebuild has completed.
5. Go back to the File menu, hit Utilities, and pick Verify Data to check for additional damage.
6. If the Verify Data finds more damage, you will need to fix it manually. Search for the error(s) in the qbwin.log on the QuickBooks Desktop support site and how to fix it.
7. If your error cannot be found, you can restore a recent backup by visiting the File menu and selecting Open or Restore Company. Note: Do not replace your existing company file. You will need to enter information into your company file again since the backup was created. 

You can find more insights about the task above in this article: Verify and Rebuild Data in QuickBooks Desktop.

After completing your tasks, use the QuickBooks Desktop (QBDT)  Tool Hub to diagnose and resolve issues with opening the program. This comprehensive utility aids in troubleshooting various QBDT problems: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Additionally, I will attach these articles for future reference for your future tasks:

• Create, access, and modify memorized reports
• Set up and modify Scheduled Reports
  
  

As always, our Community Forum will be here to answer any inquiries or questions about managing your reports. You can come back to us and hit the Reply button below, I will be here to offer assistance.

It appears the columns have shifted.  Our office manager has lots of memorized reports.  The columns are not showing up properly.  She is having to "makeshift" and add incorrect columns to get the information that she needs. It will then show on the screen, but not print properly!!  She has to take the reports into Excel and move the $$ amounts into the correct columns.  

Here is her information:  

In the display section. If you check ‘original amount’ you get a column for ‘act sales price.’ Balance = original amount and tax table = balance. It will show on screen as correct but will not print true (columns will be off). Export to Excel and slide column information into the actual column.

If we can get Intuit to see this, the programmers should be able to get this fixed for all.  Our office is one of 115 in the state of Missouri using Desktop software that was just updated.  These offices produce monthly reports for many boards!  

Please fix!!!

I acknowledge that it's challenging to work with reports when the columns are not aligning properly, affecting monthly reports, Desktopfan4life. Let me help you connect with our support team to resolve this issue efficiently.

To ensure a thorough investigation of this issue, I suggest contacting our live experts. They have the tools needed to manage this situation. You can be assured that we have dedicated representatives available to help with any complications regarding memorized reports.

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a description of your concern, then click Continue.

Please note our operating hours under QuickBooks Desktop in this article to reach us at your convenience: Get help with QuickBooks products and services.

Moreover, this article offers further troubleshooting steps for reports showing unintended results: Fix memorized reports that open with unexpected results.

Moreover, you can check out this guide to regularly send reports: Set up and modify Scheduled Reports.

If you have additional questions about report columns or fields, kindly comment below. You can also rely on me to customize them to fit your needs.

I began receiving update notices in December but waited until end of March to load it.

The following day I tried to run my EOM and EOQ payroll memorized reports and the reports are totally changed.  There are cost and sales price columns where paycheck totals should appear.  The report will not allow any filtering.  I can recreate the accounts (not easily I may add) and the data will appear but those rogue column headings still appear.  In other words, all  of the 'memorized' reports that I spent a great deal of time researching and getting them just the way I wanted decades  ago....are GONE!...so forget about having data to download for audits unless you are able to recreate them exactly....which I have not been able to do.  I tried the help line and they told me I must've changed my reports!...Yeah, I downloaded your update that your onscreen memo persisted.... I would never expect nor want sales price and acc cost on a payroll report !!?  Please help!

This may 'hide' the QB created problem, but it in no way solves it!  And should one of those 'hidden' columns have data in it, your totals could really be a mess. They need to fix this ASAP.

3 hours on the phone with your 'support line' after many hours trying to figure out why my reports no longer have the data on them... and you want us to continue to call these tier 1 help line people is very irritating to say the least.  I thought by waiting 3 months to do the update that any bugs would've been resolved...Thank God I did not upload this before w2's!  Please escalate this as it is definitely an update issue....Give us a quick fix to GO BACK TO OUR PREVIOUS VERSION and I think we would be happy, until you are able to find the problem....PLEASE

I reached out on 3/31/25 and it was a waste of time. Help said they escalated it...While on the phone with them for 3 hours I found this thread from February!  Obviously it has not been escalated and we know how to create and memorize reports. If you read the comments many of us have been qb customers for decades and our reports are GONE! If you don't want to support desktop any longer just say so and we will look elsewhere for desktop options, or give a quick fix to allow us to go back to the previous version.

Pompa....Welcome to the "Screwed Up QuickBooks Saga".  After I, for one, brought the problem to their attention on 2/19/25, QuickBooks still has not corrected the problems with their program!!  What took them 1 minute to screw up back then, as of today, 4/4/25, they still have not resolved all the problems their update created.   

Since they had a greedy price increase for their renewals this year, we should get a reimbursement for all the havoc, lost time, aggravation, etc., we are having to endure, etc.

The latest patch (.61) seems to have resolved ours if you turn on the option to undo the previous updates.  However, the Fixed Asset Manager is now blank.  Switching back to 2022 it's fine, but it isn't getting migrated when doing the 2024 upgrade.

Resetting the updates fixed mine, as well. You might have to update a time or two after the initial reset to get to _61, but it will get there. Do not try to fix the reports before performing the reset. YMMV...

Update R13_61 appears to have also fixed the Combined Reports for Multiple Companies issue.  Running a report from the feature crashed QB when we updated to R13 initially.  This latest R13-61 seems to have set that function back to good.

I agree - The 4/8/25 update seemed to fix the issues with our numerous Memorized Reports.  I 1st discovered the issue yesterday.  Support had me Rebuild the data and resort the memorized list.  Both did not work. Hopefully the 4/8 update works for everyone else. 

Monday QB team replied to my post that the primary reason why our memorized reports were not working was that our users were not all on the same Release.  We ran updates for all users & we are all now on R13_65.  This did not fix the reports.

Looks like some users are able to fix the issue by going back to R13_61 and turning on the option to undo the previous updates?  Correct?

Same problem.  I usually wait to update QB hoping that by the time I update, all the bugs will be ironed out.  This time that practice didn't work for me.  My memorized reports include weird columns, and when I try to change them, the old headings from the customized list may or may not appear on the report.  For example, I run a Fed 941 summary in order to pay payroll taxes.  The "new" memorized version lists Num/Date/Debit/Type.  It gives no names, and Debit reflects the amount paid to the Fed 941 to-date, but not the total I need Today - to pay the Feds after I run payroll.  I (theoretically) added Amount back in, but the column header reads Act Cost.  Amount used to give the Amount of the transaction.  Act Cost is an empty column with no info.  This entire note from me today is all about ONE report.  I'm afraid to look at the others I thought were "Memorized". 

The issue you both are experiencing with the Report feature after the update is concerning, Tracy and KSOldster. I understand how important it is to generate reports for analyzing your business performance. I would like to direct you to our specialized Live Support Team, which is equipped to securely access your account and conduct a thorough investigation into the issue.

To connect with them, simply go to the Help menu at the top of your QuickBooks Desktop account. Select QuickBooks Desktop Help/Contact Us and enter your question, keyword, or topic.

If you would like to personalize a report to display the data you need, you can refer to this article for more details: Customize reports in QuickBooks Desktop.

Feel free to return to this thread if you want the same settings of the customized report to be available for future use. We’d be happy to assist you with that.

This is not a new update problem.

This started for me EARLY February. After troubleshooting my file was sent for a week to the Data Specialist team  on Feb14 in which we couldn't use the file or re-enter any transactions. This didn't fix the problem and they were not aware of the problem yet. I was using Enterprise 22 or 23 as I don't like to upgrade till the bugs are out also. After 2.5 months of hours on the phone with QB and spending $$ on my IT to go through hoops to troubleshoot and do the recommendations per QB I was told as a last resort upgrade to the 2024 and run all the updates till I get to R13-58. Paid for this to be done on our Server and the whole network of PC's. Updated further till we are at R13-65. still no fix.

Hours on the phone troubleshooting again, and am told this is a known issue again and have to wait for the updated fix....No timeline etc. It is interfering with my 3rd party Apps that because QB Web Connector isn't working we were trying to do a workaround by exporting the data into Excel to import into the Third Party App. But, that doesn't work because the reports are missing data! I have only a small amount of patience left knowing the learning curve and headache of transferring accounting systems for our business. NO INFORMATION, NO TIMELINES, NO ACCURATE REPORTING. TELL ME WHAT I'M WAITING FOR PLEASE.

Any advise from the QB Users out there would be helpful...Lets keep communicating.

I received the below no-reply email from QB today.

"

Hello,

Thank you for your patience while we completed our investigation into this issue you reported regarding memorized reports. We are aware that there was an issue with report columns when the R13 release went live, and that issue was resolved in a later update. The update will prevent the issue from occurring once installed, but there might be times where older reports will need to be manually corrected one time. Once the report is fixed and re-memorized everything should work as expected. We apologize for any inconvenience.

QuickBooks Care Team"

This is not the case. I am in R13_58 and the problem is NOT only memorized reports. It is all reports whether they are recreated or not. THIS IS NOT FIXED. I can run a completely new customer report and need a column for the "Job Name" and the "Job #" and many of the job names are missing and MOST of the Job #'s don't show up.

So if there is a moderator out there that know something different than the hours I've spend on the phone with QB including with a Manager about a week ago...Please do tell.

Now there is an R14 Update they are trying to ram down our throats and I can only defer it 3 Times total meaning if I open the Software 2 more times I will be forced to update.

After this last mess with R13- I am scared to death to install any update until it has been released and fully tested for at least a few weeks. QuickBooks please get your act together.

My client upgrade scheduled for R13_61 ended up being R14 due to timing, and it was fine other than a little attitude on Payroll update.

Hi All,

I just saw Release 15 (R15_34) was released on 5/20/2025. Can anyone confirm whether the reports issue is present after installing this update? We've been resetting the update timer to stay on an older release while we wait for a permanent fix for this issue.

Thanks.

Hi All,

I just saw Release 15 (R15_34) was released on 5/20/2025. Can anyone confirm whether the reports issue is still present after installing this update? We've been resetting the update timer to prevent the forced updates while we wait for a permanent fix for this issue.

Thanks.

Thanks for joining the Community and getting involved with this thread, Jogger5520.

If you've already performed our recommended troubleshooting in this thread, but are still encountering issues with reports, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:
 

1. In the top menu bar, go to Help, then QuickBooks Desktop Help/Contact Us.
2. Enter a question, keyword, or topic you need help with.
3. Search for an article to display your contact option.
4. Select Contact Us.

Be sure to review their support hours so you'll know when agents are available.

As for what's new in Release 15, you can review our New features in QuickBooks article for detailed information.

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Friday!