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Xelectricx
Level 1

account closed by quickbooks where did the deposits go?

not sure yet why my account was permanently closed after a reviewed transaction, but there was another deposit that was trying to clear where did these two deposits go?

5 Comments 5
JamesDuanT
Moderator

account closed by quickbooks where did the deposits go?

Let's see what happened here, Xelectricx.

 

Merchant accounts aren't closed or deactivated unless you've requested for it. I'd recommend contacting our Payments Support Team to review the security of your account. You can reach them using this link: Contact Payments Support.

 

Meanwhile, payments are deposited to your account within five business days if this is your first time to use QuickBooks Payments. This is because we are still setting up your merchant account. The next time you receive the customer payments will be deposited to your account a lot faster. You can also log in to your merchant account to see what is the status of those deposits. You can use the following links for reference: 

If you still need assistance in reviewing the deposits, you can contact again our Payments Support Team. You can use the contact link I've provided earlier.

 

Let us know how this goes so we know what else we can do to get everything set.

Bodeylite
Level 1

account closed by quickbooks where did the deposits go?

Hello.. My account got closed with the sum of $760 in it? It wasn’t reversed back to my bank? Can I know why? And i need my money back. 

Kristine Mae
QuickBooks Team

account closed by quickbooks where did the deposits go?

We want this resolved as much as you do, Bodeylite.

 

I suggest reaching out to our customer care support so a live agent can take a better look at your account. You can click the link provided by JamesDuanT at the top to help you get in touch with an agent. 

 

Feel free to visit the Community if you have other concerns. We're just around to help you. Take care!

Npage103
Level 1

account closed by quickbooks where did the deposits go?

Did you ever get your money back? They just did this to me also. They closed my account with 288 in it and I've spoken with (no exaggeration) 9 different agents and no one seems to have answers quickbooks blames it on green dot while green dot blames it on quickbooks.... if you got it back, please tell me how you did it.

 

And if the other commenter sees this yes they do close it without you requesting it and then claim its a "business decision" with no explanation as to why.

Velvet
Level 1

account closed by quickbooks where did the deposits go?

Same thing ive had 594 stuck since april 8th 21 still no money its oct 31

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